Playa Golf Hotel Mallorca Island

Although this hotel was very nice and clean, the staff was NOT welcoming at all. We managed to get absolutely NO SLEEP all night and earlier that day spoke to people that sais this was the 'German Side" of the island. Everyone was screaming down the halls (all night) and we heard screaming and 'singing' all night long in the streets. I read a feedback noting this same thing from another person, but assumed it was regarding a one time thing. I traveled alone w/ my two 17 year old daughters and when I went into the bar to ask for a menu, the waiter tossed it at me. He was clearly frustrated I didnt speak German or Spanish. We departed our Cruise early so when we checked in we asked if we could sit by the pool until our room was ready. No one was serving beverages so I walked next door to get a Nes-tea for us and when I came back a woman told me to leave the premesis. I tried to explain to her that we needed a drink and she said you'll have to take it to your room or leave. I told her we were waiting for our room and couldnt leave our luggage and go anywhere yet. We went inside the lobby to drink it. After that, she refused to wait on us. I British couple had drinks by the pool as did SEVERAL German people and they were not asked to leave. They openly drank them and the woman walked by several times. The British couple noticed we were treated different and said it was probably because we were American. In addition, 3 of us paid 4 euros for wifi and my code did not work. I asked for another code, and returned the original one and that one didnt work either. I explained my code didnt work and the person working the front desk said I had to pay for another. I asked him why and he stated the code not working was not his problem and I needed to give him more money. I said no and started to walk away and then he decided to give me a 3rd code - that one worked to my suprise. Bottom line, it is true that this hotel is located in the poplar German side of the Island and you either need to speak Spanish or German and you'll be greeted with more hospitality. The British people spoke German too and they watched as the waitress was more rude to us - we openly joked about it. He offered to get our stuff, we declined and just stuck it out. We ONLY stayed at this hotel because it was close to the airport and had to catch a 7 AM flight and wanted to be close to the airport w/ beach access. DONT FOOL YOURSELVES, The bums are everywhere the Africans are relentless to buy their junk and you cannot walk w/out some one in your face wanting money or asking to buy their stuff that they sell. Before our cruise we stayed in Palma at the Hotel Saratoga and it was amazing! 2 pools, staff was wonderful, clean, fabulous breakfast and WIFI was NEVER an issue. All three of us used one code!!! Your in the heart of the city and hands down it was way better than this place!