Booked this hotel by accident and didn't stay there but contacted them the day after booking to cancel but they bluntly refused to refund payment despite hotels.com intervening on our behalf. Even explaining that we are pensioners and that the property was too far out of city for us to walk was dismissed. Don't stay here !!
Check in only between 3pm and 8pm although person on desk all night? Arrived and got checked in no problem. Came back later and entered room. Window was broken in an open position, room was freezing. Returned to reception to ask for alternative. Room 2 allocated. Upon entering, room was freezing and popped card in for lights⊠no lights or heating! Security latch also broken! Returned to reception to ask for a third room. Fire alarm went off, allegedly from a non-functioning kitchen. Room 3 allocated. Sub standard! Please see pictures. Dirty marks on units, hairs in the bed, holes in linen! Not a restful sleep. Never again⊠and we had to pay for parking!!!
The first room was extremely hot because they had an oil radiator on full as the air con system was not working. I was dripping in sweat as a result. There was no means of opening a window and they provided a desktop fan that was not very good and very noisy.
I was then given another room. Unfortunately this room had dirty underwear in the shower room so I was given a third room.
The hairdryer in this room (now my 3rd!) went on fire when I went to use it, fortunately I did not get burned. There was then a lot of acrid black smoke from the plastic and surprisingly the smoke alarm did not go off.
They removed the hairdryer and provided another, but left all the tools in the room along with a can of air fresher. However they had not serviced the room.
The key pass did not work and every time I would try it, I would have to go back down to the service desk to get it reset. This was irritating and annoying given I had been tired each day.
We booked six rooms. One room the toilet was still full of human waste, another room was occupied by a smoking member of staff another wasn't cleaned empty crisp packets under the bed. Not good at all
The building is outdated.
The entry is not easy to find and less than welcoming.
Staff on the desk did minimal to check me in. No one on the desk at check out.
The room had an unusual smell.
The heating didn't work although there was a heater to use.
The room didn't appear that clean with greasy marks on the bedside table and ring marks on the desk.
The glasses and mugs were not clean.
The bathroom floor had dirty foot prints before I entered, the bin lid was broken, there were no toiletries in the wall mounted dispensers, there was half a toilet roll and no spare.
The security catch on the room door had been removed.
I travel a lot for business and have booked into some less than ideal properties but this ranks among the worst.