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Dreams Acapulco Resorts & Spa - All Inclusive

4.0 star property

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Photo gallery for Dreams Acapulco Resorts & Spa - All Inclusive

2 outdoor pools
Reception
Deluxe Room, 1 King Bed, Partial Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board
Front of property
Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • All-inclusive
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Av. Costera Miguel Alemán no.1, Col. Icacos, Acapulco, GRO, 39860
  • Place, Icacos Beach
    ‪8 min walk‬
  • Place, El Rollo Acapulco
    ‪10 min walk‬
  • Place, Acapulco Convention Center
    ‪19 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪67 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Mountain View

Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Mountain View

  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

Shower, free toiletries, towels

Deluxe Room, 2 Double Beds, Partial Ocean View

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View

Deluxe Room, 1 King Bed, Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Deluxe Room, 1 King Bed, Partial Ocean View | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Partial Ocean View

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

Junior Suite, 1 King Bed, Oceanfront (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Junior Suite, 1 King Bed, Oceanfront (Preferred Club)

  • Bay view
  • 133 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Ocean View (Preferred Club)

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)

Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 2 Double Beds, Partial Ocean View (Preferred Club)

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Family Room, Ocean View (Preferred Club)

Family Room, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Family Room, Ocean View (Preferred Club)

  • Ocean view
  • 88 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

Deluxe Room, 1 King Bed, Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Ocean View (Preferred Club)

  • Ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club) | Minibar, in-room safe, laptop workspace, iron/ironing board

Deluxe Room, 1 King Bed, Partial Ocean View (Preferred Club)

  • Partial ocean view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Dreams Acapulco Resorts & Spa - All Inclusive

At Dreams Acapulco Resorts & Spa - All Inclusive, hit the beach, dine on-site at Barefoot Grill or enjoy a drink at one of the property's 4 bars/lounges. Housekeeping is available on request.
Dreams Acapulco Resorts & Spa - All Inclusive offers 605 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to balconies. 42-inch plasma televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at Dreams Acapulco Resorts & Spa - All Inclusive, you're just a quick walk from Naval History Museum. You'll find features such as free WiFi in public areas, plus 2 outdoor pools and 7 restaurants. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • For dining with a poolside location, stop by Barefoot Grill, one of the property's 7 restaurants and 4 bars/lounges
  • Valet parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a playground and yoga classes
  • Just a 4-minute drive from Diana the Huntress and 5 minutes from Parque Papagayo
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Dreams Acapulco Resorts & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as complimentary cabanas and umbrellas. Bring your whole family to Dreams Acapulco Resorts & Spa - All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary children's club and a playground.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a fitness centre, a garden and a terrace. For a fee, parking is available.

This 4-star Acapulco property is smoke free.

Barefoot Grill – This poolside steakhouse only serves lunch. Open daily.
Coco Cafe – On-site coffee shop. Open daily.
El patio – This restaurant specialises in Mexican cuisine. Open selected days.
Portofino – This fine-dining restaurant specialises in Italian cuisine and only serves dinner. Open selected days.
La Ceiba – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open selected days.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered valet parking on site (USD 10 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Coco Cafe
  • El patio
  • La Ceiba
  • Portofino

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Designer stores
  • Free children's club
  • Gym
  • Playground
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the bay
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Pool hoist on site
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Reception hall
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 14 December 2023 to 31 December 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 10 per night (in/out privileges)
  • Pet fee: USD 65 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Dreams Acapulco & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel
Dreams Acapulco Resort & Spa Acapulco
Dreams Acapulco Resort & Spa Hotel Acapulco

Dreams Acapulco Resorts & Spa - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 106 out of 398 reviews
Rating 8 - Good. 96 out of 398 reviews
Rating 6 - Okay. 78 out of 398 reviews
Rating 4 - Poor. 58 out of 398 reviews
Rating 2 - Terrible. 60 out of 398 reviews

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to enjoy vacations with your family!!!
Verified review

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for 3 days it was good when you want a quick getaway from mexico. Beach was clean and hotel was very nice
Stayed 2 nights in Apr 2023
Verified review

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly staff. The room was clean and spacious with a beautiful view to the ocean.
Stayed 7 nights in Nov 2022
Verified review

10/10 Excellent

Ana Lilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Clean and comfy. The rooms are really big, the hotel looks good. The service is amazing, people is very friendly and warm. The food could be more varied, very tasty
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Adela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was splendid
Stayed 3 nights in Aug 2022
Verified review

10/10 Excellent

Carla E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was pleasant, but they need to update the seating areas.
Verified review

8/10 Good

Maria Dolores

It’s good just need to improve the food
Stayed 3 nights in Jul 2023
Verified review

10/10 Excellent

WENDY

Liked: Cleanliness, staff & service, property conditions & facilities
I wish there is more things do to at night
Stayed 3 nights in Sep 2023
Verified review

6/10 Okay

Noreen

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Food was awful. Very disappointing that there was little to no entertainment and that the beach closed at 7p. View was amazing and rooms were nice and big but will never be returning.
Verified review

8/10 Good

Ramón

Liked: Cleanliness, staff & service, property conditions & facilities
The beach and staff friendliness. Good breakfast (room service), but not good food for lunch and dinner (good options but not great taste). Not many options in the room service menu and terrible service of beverages in the room (we had to call everyday to ask for bottles of water and it took them up to two hours to bring them)
Stayed 7 nights in Apr 2023
Verified review

2/10 Terrible

Alicia Yasmin Cisneros

Disliked: Cleanliness, property conditions & facilities
The restaurants had the same food. The nightlife and pool life was very boring. The whole hotel itself looked old and not new. Some of the staff members were nice - but others were not so nice.
Stayed 5 nights in Jul 2023
Verified review

4/10 Poor

Marianela

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was expecting better. Dirty hotel, pool area smells terrible, bathrooms at pool area always dirty, food options are reduced and quality very poor. I stayed in other Dreams hotel and the experience was completely different. Only good thing is the friendly staff.
Stayed 3 nights in Apr 2023
Verified review

4/10 Poor

Geraldine

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The facilities and building are too old. The food is not good.
Stayed 2 nights in Jul 2023
Verified review

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time. We loved our room and the service throughout the hotel was phenomenal!!!! Best we ever had. In particular, we would like to recognize Jorge Quezada from The Pescador restaurant, and Ernesto from the Pescador bar, for their hard work in providing amazing service. We stayed for a week and got tired of our food options though Changing the menus up more would be helpful. Also, a little more adult entertainment please. We loved the casino night. Overall it was great.
Stayed 7 nights in Oct 2023
Verified review

10/10 Excellent

VALENTIN

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2023
Verified review

2/10 Terrible

Scarlet

Disliked: Cleanliness, staff & service, property conditions & facilities
This place is absolutely horrible. The bad reviews are very accurate. It's very dirty, the food is terrible (tons of flies on everything) and the staff is not welcoming. This stay is one of the biggest regrets I've ever had traveling. Do NOT waste your money on this place. It has a bad vibe and I could not wait to leave.
Stayed 4 nights in Jul 2023
Verified review

4/10 Poor

Claudia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room was dirty. Stains and hair on the bed, hair on both sinks, hair on shower drain. There’s black mold on restroom ceiling. They do not turn on the a/c in lobby, inside bar, cafe areas. It is extremely uncomfortable. You try to enjoy your your ice cream in the cafe because the ice cream parlor is closed, but it’s melting faster than you can eat it.
Stayed 3 nights in Jul 2022
Verified review

2/10 Terrible

Cristobal

Disliked: Staff & service
Terrible experience here. Many families (including mine) had to wait 40 minutes for a simple check in in a lobby without air conditioning at 40°C (and it was not even on high season). Staff was rude and unable to to a simple adjustment to our booking. Food options very limited, beach lounge installations were not enough for all the guests (meaning no shadow, no waiter service), and finally, the beach is ugly and full of thrash in that side of Acapulco. Def not worth it. I highly recommend investing the same amount of money for a five-star hotel in Diamante zone.
Stayed 4 nights in Jun 2022
Verified review

4/10 Poor

Robyn

Disliked: Staff & service

Yes. The food really is that bad!

Room was not ready when we got there and we had to wait until well after check in time to get in our room. Eventually made it to the pool, and tried to order drinks and were told there was no tequila! At a resort in Mexico!?! This was the start of a pattern. One night there was no white wine. Then told there was no butter for our breadrolls. Guess I should have believed the reviews - food was well below average. Lack of choice and lack of flavour! We have stayed at other Dreams in Mexico and this falls well short of our expectations. Will not be back here!
Stayed 6 nights in Mar 2023
Verified review

2/10 Terrible

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible trip, we arrived at 11:00 and they wouldn't let us use the pool or eat, they said we would have to wait until 1:30 or pay $30 per person, same with check out, if we wanted to use facilities after 12:00 we had to pay $30 per person. Pools were very dirty, waiters at restaurant and drink service were rude and didn't really serve us. If you go to the bar they ignore you and only help the waiters. The restaurants have an hour wait for every meal and the food is gross. Room service, my son found a cockroach and 2 hairs in his fries and a bone in his hamburger. Laura at front desk is rude, Virginia in the buffet is rude, the guards at front are rude, they didn't even want to let us park our car early, and we had to pay $120 pesos a day for parking. Door men are also rude, don't offer to help with bags. I went to dreams in riviera maya and it was a totally different experience, this dreams is really bad for what we paid.
Stayed 3 nights in May 2023
Verified review

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Food was not good and very little options. Being in Mexico your expectations for food is high and was very disappointing. Restaurants on site were always busy and didn’t have a waiting time of how long we would be waiting for at some point we were forced to eat out of the all inclusive because your staff failed to give us a waiting time. Which left the family disappointed and hungry. For being “dog friendly” you guys can do a lot better since you are one of the few. We were in vip lounge and that was probably the only good service we received but not allowed to take in our dog after initial registration. Waste a money if we couldn’t take advantage because of our pet. The pool servers would take forever to give us drinks while at the pool we would have to get out of the pool to go to a nearby bar. You have too many guests with many accommodations as waiting for the elevator would also cause traffic and wait long time. Sad that it has a nice beach view, location and I cannot recommend for all these reasons.
Stayed 3 nights in Apr 2023
Verified review

2/10 Terrible

Consuelo Emilia Meza

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
una desilusión total de la cadena Dreams, están en transición pero ni las amenidades, ni la limpieza de las habitaciones, ni las instalaciones, ni el personal, ni actividades ni nada.
Stayed 3 nights in Oct 2023
Verified review

2/10 Terrible

Diego

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
pague la opción vip pero la verdad es que fue un robo, el hotel no tenía las bebidas que prometieron, el bar estaba ya cerrado a las 11, no tenían vasos limpios, el servicio de bebidas en la playa bueno pero lento, poca variedad de comida, nada de mariscos o pescados, el hotel se quedó sin tequila a las 12 pm. me sentí estafado con lo que pagué y el sentimiento para otros huéspedes era peor.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Salma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, lo unico que no me gusto es que despues de las 6pm ya no utilicen vasos de plastico y por ese motivo no te quieren dar bebidas fuera del bar o del restaurante. Cuando tu pagas el todo incluido.
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Lizeth Olinka

Liked: Cleanliness, staff & service, property conditions & facilities
La playa esta cosiderablemente mas limpia que a sus alrededores. El hotel es muy confortable
Stayed 4 nights in Aug 2023