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Encanto Acapulco

5.0 star property

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Photo gallery for Encanto Acapulco

A luxurious poolside area with white lounge chairs and a hot tub, overlooking a clear blue sea.
Property video
A modern room with a large balcony overlooking a coastal cityscape and hills.
A wooden deck with a view of the ocean, a person in a hat, and a white building.
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant

Explore the area

View in a map
Jacques Cousteau 51, Fraccionamiento Brisas del Marques, Acapulco, GRO, 39887
  • Place, Capilla Del Atardecer
    ‪1 min walk‬
  • Place, Chapel of Peace
    ‪6 min drive‬
  • Place, La Quebrada Cliffs
    ‪45 min drive‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪58 min drive‬

Room options

View all photos for Ocean Balcony Suite - King

A modern bedroom with a large bed, bedside lamps, and a view of the city at night.

Ocean Balcony Suite - King

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Pool Villa - King

A modern hotel room with a bed, a desk, a chair, and a view of the outdoors.

Ocean Pool Villa - King

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Balcony Suite - 2 Double

A modern hotel room with a large bed, a smaller bed, a seating area, and a balcony with a view.

Ocean Balcony Suite - 2 Double

  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Ocean Balcony Suite - King

A modern hotel room with a large bed, a desk, and a view of the ocean.

Ocean Balcony Suite - King

8.8 out of 10
Excellent
(6 reviews)
  • Sea view
  • 61 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Pool Villa - King

A modern outdoor seating area with a glass table and chairs, a wooden bench, and a view of a pool and pink flowers.

Ocean Pool Villa - King

9.2 out of 10
Wonderful
(5 reviews)
  • Ocean view
  • 114 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ocean Balcony Suite - 2 Double

A modern hotel room with a large bed, a desk, and a chair. The room has a large window with a view of the sea and hills.

Ocean Balcony Suite - 2 Double

  • Ocean view
  • 61 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Ocean Designer Suite - King

Ocean Designer Suite - King | Premium bedding, minibar, in-room safe, desk

Ocean Designer Suite - King

10.0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 93 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Similar properties

Outdoor pool
Las Brisas Acapulco
Las Brisas
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.8 out of 5, Exceptional, 1,326 reviews
The price is CHF 135
includes taxes & fees
16 Aug - 17 Aug
Las Brisas Acapulco

About this property

Encanto Acapulco

2 restaurants, a full-service spa and an outdoor pool are available at this resort. Free WiFi in public areas, free valet parking and a free manager's reception are also provided. Additionally, a health club, a bar/lounge and a poolside bar are on-site.
Encanto Acapulco offers 44 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature premium bedding. A pillow menu is available. 42-inch LCD televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

This Acapulco resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested. Renovation of all guestrooms was completed in January 2024.

An outdoor pool and a hot tub are on site. Other recreational amenities include a health club.

Children aged under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Mar Abierto has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

During your stay at Encanto Acapulco, you're just a quick walk from Capilla Del Atardecer. Enjoy features like free WiFi in public areas, free valet parking and a free manager's reception.
  • Free WiFi
  • Free valet parking
  • Enjoy Mexican cuisine with ocean views at RestauranteTerraza, one of the property's 2 restaurants
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, body scrubs or body wraps at Spa Mar Abierto
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • 6 minutes by car from Chapel of Peace and 8 minutes from Botanical Gardens of Acapulco
  • Airport, beach and shopping centre shuttle service available for a fee
Encanto Acapulco offers its guests a full-service spa, an outdoor pool, and a health club. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. Event space at this resort measures 1018 square feet (95 square metres) and includes a conference centre. A hot tub, spa services, and a library are also featured at the luxury Encanto Acapulco. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Free valet parking is available.

Smoking is allowed in designated areas at this 5-star Acapulco resort.

The resort hosts a free manager's reception daily.
RestauranteTerraza – Overlooking the ocean and pool, this restaurant specialises in Mexican cuisine and serves breakfast and lunch. Guests can enjoy al fresco dining (weather permitting). Open daily.
Restaurante Origen – Overlooking the ocean and pool, this restaurant specialises in international cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Beach shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Free covered valet parking on site
  • Limited on-site valet parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: USD 35 to 55 for adults and USD 20 to 40 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • A swim-up bar
  • Free daily manager's reception

Restaurants on site

  • Restaurante Origen
  • RestauranteTerraza

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Outdoor pool
  • Travel cot

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (1,018 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the bay
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Pool hoist on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Beaux Arts architecture
  • Built in 2009
  • Designated smoking areas
  • Local artist showcase
  • Locally sourced food prioritised
  • No plastic water bottles
  • Renovated guestrooms - January 2024
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • IPod dock
  • Streaming services

Food and drink

  • 24-hour room service
  • Champagne service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 40 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 35 to 55 for adults and USD 20 to 40 for children
  • Airport shuttle fee: USD 90 per vehicle (return, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Encanto Acapulco offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Encanto Acapulco
Encanto Hotel
Hotel Encanto Acapulco
Encanto Acapulco Hotel
Encanto Acapulco Resort
Encanto Resort
Hotel Encanto
Encanto Acapulco Resort
Encanto Acapulco Acapulco
Encanto Acapulco Resort Acapulco

Encanto Acapulco Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 368 out of 532 reviews
Rating 8 - Good. 100 out of 532 reviews
Rating 6 - Okay. 27 out of 532 reviews
Rating 4 - Poor. 13 out of 532 reviews
Rating 2 - Terrible. 24 out of 532 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

robert

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic resort. Fantastic room, amenities, food, service and location. I have traveled the world for 40 years, and there is nothing better that i havr experienced than my stay at El Encanto.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
Excellent experience but the service was slow.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in Acapulco!

Warm service and the best views of the Acapulco Bay! Origen restaurant is a must!
Stayed 3 nights in Oct 2022
Verified

8/10 Good

Daniel

Liked: Cleanliness, staff & service
The hotel is beautiful and has a privileged view and location, unfortunately the hotel is a little bit run down, service is good as the staff is very friendly but it feels like they are missing more staff and sometimes things take to long to arrive. The only real issue I had was the food, the quality was terrible and taste was subpar. I had to return a ceviche trio because the fish was completely off, dry and smelly. On my last day I had the sopes with cecina and immediately had an upset stomach. Dinner at the star restaurant was far below my expectations also for a “renowned chef menu”
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience the property has great view and the service is excellent!!
Stayed 2 nights in May 2023
Verified

10/10 Excellent

nathan

Liked: Staff & service, amenities, property conditions & facilities
Staff is excellent! The location is great and the views are truly amazing! The breakfast food options are great but the dinner menu has room for improvement but the vibe is five stars. The villas are definitely worth the money and the pool area was spectacular. Overall Encanto is great property!
Stayed 5 nights in Feb 2023
Verified

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 2 nights in May 2024
Verified

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing
Verified

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, amenities
.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view at this property is breath taking. Nonetheless, this property is not very safe for young children. The lobby has many openings where a small child fits and it is on an upper level.
Stayed 6 nights in Oct 2022
Verified

6/10 Okay

Diego

Liked: Cleanliness, amenities, property conditions & facilities
The service is friendly but really slow
Stayed 2 nights in May 2024
Verified

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Encanto Hotel in acapulco following the aftermath of Otis left me with mixed feelings. The property has impressively restored the hotel, but certain aspects of my experience gave me pause. The restoration efforts undertaken by the property post-Otis cannot be overlooked. The hotel has done a commendable job in bringing the property back to its former glory, which is truly praiseworthy. However, I was disappointed by the prevalence of hidden fees, particularly the daily service charges that were not explicitly communicated upfront. I paid more in service charges and tips than the costo of food and beverage. Additionally, the lack of complimentary in-room coffee in the mornings was somewhat surprising and felt like an inconvenience. Moreover, the inconsistency in service was evident during my visit. On multiple occasions, I found myself having to actively seek out waitstaff at the pool area, which detracted from the overall relaxation and enjoyment of the facilities. Attention to detail seemed lacking in some areas, and I believe this is an aspect that could be improved upon. While the hotel's restoration efforts are commendable, the issues of hidden fees, service inconsistencies, and attention to detail detracted from what could have been a more enjoyable stay. I hope that these areas can be addressed to enhance the overall guest experience in the future." Overall Rating: 3/5 ⭐️
Stayed 3 nights in Apr 2024
Verified

10/10 Excellent

FRANCISCO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar espectacular para relajarte, descansar y disfrutar de una vista espectacular de la Bahía de Acapulco
Stayed 2 nights in Apr 2026
Verified

6/10 Okay

America

Liked: Cleanliness
Disliked: Amenities
Bien, no me encanto
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable. Buen servicio
Stayed 3 nights in Apr 2026
Verified

8/10 Good

Penélope

Liked: Cleanliness, staff & service, property conditions & facilities
Si
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Oscar Rene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin dudas un lugar de Encanto, pasamos una estancia súper.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alejandro

Liked: Cleanliness, amenities, property conditions & facilities
La zona de la alberca y restaurantes son excepcionales, la comida muy buena y la selección de cava lo es igual. De día la música es tranquila, adhoc a lo que buscas en un hotel con un ambiente relajado, sin embargo, de noche es una playlist que incluye algunas canciones antisonantes (no apto para niños cuando es el caso) y el volumen de esta muy alto, tanto que incomodaba aún con las ventanas de la aterrada cerradas. Las habitaciones son sencillas, creo que abusan de lo minimalista haciéndolas un poco incómodas en cuanto a necesidades del huésped. El servicio de concierge bastante deficiente, mejor que no lo ofrezcan; la señorita Wendy, me dejó sin reservaciones para dos restaurantes por que leyó o entendió mal los mensajes enviados… enviaron mi room service a otra habitación por error, demorando mas de una hora para una hamburguesa y mismo caso con una cubeta con hielos… El personal del valet muy atentos El personal de restaurante y alberca, siempre con buena disposición, pero había pocos meseros para los huéspedes que habían, haciendo el servicio un poco lento. No estoy muy seguro si regresaría al hotel, buscaría otra opción e intentar en otra cadena del mismo nivel.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Juan Miguel

Liked: Staff & service, property conditions & facilities
El hotel y sus vistas son increíbles! Sin embargo nos tocaron sábanas sucias y rotas.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Sergio Alfredo Gonzalez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantástico todo!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities
Espectacular
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Jose Benjamin

Liked: Cleanliness, property conditions & facilities
La pasamos muy bien ! Recepción,Valet parking ! Gente muy linda y Cortez nos dieron un up grade a la habitación 308 muy lindo espacio solo que le entraba mucha luz por la noche y fue difícil conciliar el sueño así ! Muy agradecidos ya que incluso nos dieron permiso de quedarnos hasta que abrieran la autopista sin cargos extras y nos ofrecieron tarifa preferencial por ayuda si no abriera la autopista 🙏 GRACIAS Lo único es que para desayunar y comer el tiempo de espera por la comida fue de 1 hora
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

José

Disliked: Cleanliness, property conditions & facilities
La habitacion descuidada toallas y sillon sucios el aire acondicionado no servia.. habia una gotera en la terraza (que varios guespedes reportaron) nos dijo el de mto y seguia, La colcha con olot horrible. En el restaurante las servilletas y nos tocaron tazas sucias pesimo u lento servicio, despota la Srita que nos atendió. Salimos 3 noches antes de lo previsto pésimo! Lo unico bueno los del valet supet amables
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Karla

Liked: Cleanliness, amenities, property conditions & facilities
Las instalaciones están muy chulas…
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel tiene una arquitectura increíble, los cuartos muy cómodos y limpios.
Stayed 4 nights in Dec 2025