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Akumal Bay Beach & Spa Resort

4.0 star property

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Photo gallery for Akumal Bay Beach & Spa Resort

Private beach, white sand, beach towels, scuba diving
4 restaurants; lunch and dinner served
Junior Suite Penthouse Premium Roof Top Terrace | Free minibar, in-room safe, iron/ironing board, free WiFi
Buffet
4 outdoor pools, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included

Explore the area

View in a map
Km 104 Carr. Cancun-Chetumal, Akumal, QROO, 77760
  • Place, Akumal Beach
    ‪10 min walk‬
  • Place, Akumal Ecological Center
    ‪13 min walk‬
  • Place, South Akumal Beach
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪84 min drive‬

Room options

View all photos for Suite Junior with Ocean View

Free minibar, in-room safe, iron/ironing board, free WiFi

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • Free Wi-Fi

View all photos for Double Suite Superior with Ocean View

Free minibar, in-room safe, iron/ironing board, free WiFi

Double Suite Superior with Ocean View

  • Ocean view
  • Sleeps 2
  • Free Wi-Fi

View all photos for Suite Junior with Ocean View

Free minibar, in-room safe, iron/ironing board, free WiFi

Suite Junior with Ocean View

  • Ocean view
  • Sleeps 3
  • Free Wi-Fi

View all photos for Junior Suite Ocean Front

Junior Suite Ocean Front | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Ocean Front

9.0 out of 10
Wonderful
(147 reviews)
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Garden Ocean Front

Junior Suite Garden Ocean Front | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Garden Ocean Front

9.0 out of 10
Wonderful
(43 reviews)
  • Ocean view
  • 55 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Penthouse Ocean Front Rooftop terrace

Junior Suite Penthouse Ocean Front Rooftop terrace | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Penthouse Ocean Front Rooftop terrace

8.4 out of 10
Very good
(56 reviews)
  • Ocean view
  • 79 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Premium Ocen Front

Junior Suite Premium Ocen Front | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Premium Ocen Front

8.6 out of 10
Excellent
(4 reviews)
  • Sea view
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Garden Premium Ocean Front

Junior Suite Garden Premium Ocean Front | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Garden Premium Ocean Front

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite Penthouse Premium Roof Top Terrace

Junior Suite Penthouse Premium Roof Top Terrace | Free minibar, in-room safe, iron/ironing board, free WiFi

Junior Suite Penthouse Premium Roof Top Terrace

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Akumal Bay Beach & Spa Resort

Catch some rays on Akumal Bay Beach & Spa Resort's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 4 restaurants.
Akumal Bay Beach & Spa Resort offers 310 accommodations with outdoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. A pillow menu is available. 65-inch plasma televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include espresso makers and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

A private beach and an outdoor tennis court are featured at the property. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, I'na Yana K'iin Wellness. Services include facials and body treatments.
Our customers tell us that they can't get enough of the helpful staff at Akumal Bay Beach & Spa Resort. During your stay, you're just a quick walk from Akumal Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 4 restaurants, a coffee shop, a beach bar and a poolside bar
  • Take a swim in the 4 outdoor pools or soak in the hot tub
  • Indulge with facials, body treatments or massages at I'na Yana K'iin Wellness
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a private beach, an outdoor tennis court and a 24-hour gym
  • Guests have great things to say about the location and the beach
  • Just a 2-minute drive from Akumal Beach and 8 minutes from Half Moon Bay
Akumal Bay Beach & Spa Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. At Akumal Bay Beach & Spa Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

Smoking is allowed in designated areas at this 4-star Akumal property.

Guests are served a free buffet breakfast daily from 7 AM to 10 AM.
On-site venue – This restaurant specialises in Mexican cuisine and only serves dinner.
On-site venue No. 2 – This restaurant specialises in French cuisine and only serves dinner.
On-site venue No. 3 – This restaurant specialises in Asian cuisine.
On-site venue No. 4 – This restaurant specialises in sushi and only serves lunch.
Rodizio Grill – This restaurant specialises in Brazilian cuisine and only serves dinner.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All meals and snacks included

In-room minibar (all beverages included)

Land activities

Volleyball

Lessons/classes/games

Dancing

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7 AM to 10 AM
  • 3 bars/lounges
  • 4 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Rodizio Grill

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Scuba diving
  • Snorkelling

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Living room
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach towels
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • Massage

Accessibility

  • No lift
  • Tile flooring in room

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 54.29 per accommodation, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.

Property is also known as

Akumal Bay Beach Wellness Resort All Inclusive

Akumal Bay Beach Wellness All Inclusive

Akumal Bay Beach Wellness

Beach Resort Akumal

Akumal Bay Beach & Wellness Resort Riviera Maya, Mexico

Akumal Bay Wellness Inclusive

Akumal Bay Beach Wellness Resort All Inclusive

Akumal Bay Beach & Wellness Resort - All Inclusive Akumal

Akumal Bay Beach & Spa Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 643 out of 1002 reviews
Rating 8 - Good. 212 out of 1002 reviews
Rating 6 - Okay. 92 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

2/10 Terrible

James

Disliked: Cleanliness, staff & service, amenities
Worst thing was the food. Buffet was only good for breakfast, lunch and dinner were almost uneatable. Specialty restaurants were better but the cooks would only cook what they wanted, twice we wre told that we couldn't order things on the menus and when we complained they suddenly were able to make them. Put our name on a list to get in one and watched as people who added their names after us were admited before us, this also wasn't corrected till I complained. Room was ok but needed repairs, bed was uncomfortable, service was hit and miss with some staff providing true 5 star service but most NOT. We have stayed at this resort in the past and had recommended to many people, not any more. Best they offered us with all this was a discount on a return trip, explained that this will not happen that our next trip will be at a different resort. At what we paid for this trip we could have been on a Celebrity cruise in a premium class with better food and service.
Stayed 7 nights in Feb 2026

10/10 Excellent

Shawn

Stayed 4 nights in Feb 2026

10/10 Excellent

Paul Michael Peter

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
3rd time here we love this place.
Stayed 9 nights in Feb 2026

6/10 Okay

Erin

Arrived to room on first day and room door wasn’t locking on inside. They sent somebody up to fix that an hour after I called. While the maintenance man was working on the front door, I noticed the sliding door also was not locking and asked if he could look at that and he said you need to call back to the desk and left. I called back to the desk and nobody came. We went to bed that night woke up to the sound of water pouring out of the ceiling. I immediately called the front desk at 6 AM again at seven. I then had to go down to the front desk where I was told somebody would come to the room. At this point, we had used all the towels in our room to soak up the water. No one ever came. They just told me they’re working on the room above us and that it was OK just don’t use the light for 24 hours. No one came to clean it. No one replaced the towels. When we saw a maintenance man in the hallway, we asked him to come in and mop the floor, which he did and then we asked the cleaning lady who we saw in the hallway for more towels, and she gave them to us that afternoon. Fast-forward to that night, when bees were flying out of the bathroom light fixture in the ceiling. We would come to find out that this would be a frequent occurrence. I also went down to the desk and spoke about that and the water and the locks and they said they would send somebody and no one ever came up the entirety of our stay.
Stayed 6 nights in Feb 2026

8/10 Good

James

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room and property were nice. They advertise as a 5-star hotel but I think that's a bit of a stretch. The bathroom door was opaque glass and ìt didn't go up anywhere close to the ceiling. Point being, there was little privacy and you could hear EVERYTHING going on in there. Not overly romantic 😨. Food was pretty good, nothing fantastic. Drinks were mostly good but tasted a bit watered down with ice. Staff was friendly but overall not as fluent in English as I would have expected. Never got to see a turtle as there is just a tiny area roped off in front of the dive center where you can see them for a price. We went during the turtle off-season, so this might not be an issue during other months. The stay was enjoyable and they have a very nice pool. Getting around to nearby areas by taxi or van seemed more complicated and expensive than other places we have been. The night we returned home to the States I came down with a HORRIBLE case of Montezuma's Revenge that completely wiped me out for 2 days. I can't prove I got it at the resort but just thought it was worth mentioning.
Stayed 7 nights in Feb 2026

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Yes, the resort was spotless and courteous. Loved all the iguanas, and other wildlife. It was hard to snorkel there, but that is more a problem with the area than the resort. We were followed by a girl in a boat blowing her whistle at us because we got too close to a group snorkelling in lifejackets. We only saw stingrays, no turtles.
Sunrise meditation
Kawati
Stayed 8 nights in Jan 2026

6/10 Okay

Kerry

Stayed 7 nights in Feb 2026

10/10 Excellent

Jackie Leroy

Stayed 7 nights in Feb 2026

10/10 Excellent

Stevan

Liked: Cleanliness, amenities, property conditions & facilities
The venue, the staff, the food…everything was stellar. Truly an amazing stay.
Stayed 7 nights in Jan 2026

10/10 Excellent

ILYA

Stayed 7 nights in Jan 2026

8/10 Good

Pamela

Stayed 9 nights in Feb 2026

10/10 Excellent

Dawnelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were recently renovated and very nicely decorated. Housekeeping did a great job of keeping things clean and leaving towel animals daily. All rooms look out on the ocean. The grounds are absolutely beautiful as is the beach and ocean. We just ate at the buffet and food was good, nothing special, but always able to find something to eat. They have other restaurants available with other options but we didn't use them. Definitely a nice relaxing vacation in an absolutely beautiful location. Great for relaxing, but not for the folks wanting to party. The staff was wonderful and friendly.
Stayed 4 nights in Feb 2026

10/10 Excellent

brian

Stayed 6 nights in Feb 2026

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a lovely stay we had! From our wonderful and welcoming personalized check-in with Omar right until check out. The staff were warm and helpful and the room and amenities exceeded expectations. Loved being able to snorkel right from the beach and all of the activities available. We will definitely be back!
Stayed 4 nights in Jan 2026

8/10 Good

Orest

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This is my second stay in this resort. I like it, but not sure I’d return. Custom restaurants are not great anymore, they share food with a main restaurant. Drinks are fine. The biggest issue this time were loud noisy tourists from the US one night and Italian another night. They woke me up with their yelling from the outside at 3 am from the 42/7 open bar. Management and administrators do not do any precautions before I called the reception. Even after that it took about an hour to get asleep. It was a tranquilizing experience back in 2023, but this time 2 of 7 nights of bad sleep :(
Stayed 7 nights in Jan 2026

8/10 Good

Kyla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful facility. Nice activities. Staff was helpful.
Stayed 5 nights in Feb 2026

10/10 Excellent

jonathan

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Natural beauty of the resort, very clean, very friendly and accommodating staff.
Stayed 7 nights in Jan 2026

10/10 Excellent

Jack Lee Wolverton

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gorgeous Resort! Everything was very clean with the most courtesy staff. Buffet was just "OK". Kooben was the best steak
Stayed 7 nights in Jan 2026

10/10 Excellent

Rhea, Baker City

Liked: Cleanliness, amenities, property conditions & facilities
Awesome staff, clean comfortable room.
Stayed 7 nights in Jan 2026

10/10 Excellent

Peter Nass

Liked: Cleanliness, amenities, property conditions & facilities
Very quiet!:Always Helpful eith everything
Stayed 5 nights in Jan 2026

10/10 Excellent

Senad

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was so good that we think that we will go again
Stayed 7 nights in Jan 2026

10/10 Excellent

Bruce

Liked: Cleanliness, property conditions & facilities
All the above
Stayed 7 nights in Jan 2026

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, amenities
Fabulous resort. Love the yoga and 5 yoga meditation with music. Rooms are large and clean. Very comfortable. Staff is so nice! Awesome gym. Good food and bartenders. Really liked the nightlife. We danced a lot.
Stayed 6 nights in Jan 2026

2/10 Terrible

Miryka

Disliked: Cleanliness, amenities, property conditions & facilities
Food god awful. Everything seems dirty, stinky, and all the alcohols like cheap Kool-Aid.
Stayed 7 nights in Jan 2026

10/10 Excellent

LOUIS

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff was amazing. They were very helpful and attentive. The shampoo you provided was not great though. There was nothing conditioning about it. My hair felt like straw.
Stayed 7 nights in Jan 2026