I spent 5 nights here to be near family staying at Serenis. I arrived after dark which likely explains some difficulties in finding it/checking in. Itâs a very small studio with only one small, narrow window just beneath the ceiling so I began to feel a bit claustrophobic after a few days until I began to leave the door open. The pool area is so lovely and tropical with a mama and baby monkey living in the tree over the pool. Ample shade, good lounges, the entire patio area is very inviting and extremely peaceful. Very nice. And the best beach towels- huge and thick.
I didnât have a car so I had a bike delivered and enjoyed the long rides to the beach and surrounds.
Everything was clean and neat and overall very efficient and well appointed . Itâs a really good deal for the price. Unfortunately, my stay was catastrophically ruined by the unbelievably harsh and possibly illegal treatment I received from the Grand Serenis staff. I filed reports with the Tourism Police as well as the US Consulate- all to no avail thus far. I was only able to spend 2 days with my family, one of which was a great all day tour of the ruins, snorkeling and cenotes. But as for those guest passes at the resort: BEWARE. Iâm not white and was definitely not welcomed there. Followed by security, repeatedly asked to prove Iâd paid for the pass, holding my passport hostage for 2 days until I finally relented and paid for passes for days I was no where near the resort. I asked over and over to speak with a manager and was denied. I had a letter from the tour company with time stamped photos proving that I was not on their property -they wouldnât even entertain it. I canât condemn them strongly enough, Iâm telling you. Iâve been black for 70 years but Iâve never been treated like that ever in my life. And then they banned ME from ever staying there, lol. It was all so surreal, being treated like a criminal and forced to pay twice the regular price for passes I didnât need /use in order to get my passport back.
Cecellia was incredibly kind and tried her best to help , right from the beginning. Sheâs one of the best hosts Iâve had in the 30+ years that Iâve been renting private spaces. Sheâs wonderful.
Thanks so much!
