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Sunprime Pollensa Bay

3.5 star property

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Photo gallery for Sunprime Pollensa Bay

Superior Twin Room, Balcony, Sea View H12XLS | Balcony
Standard Twin Room (Sea view) H12SEB | In-room safe, individually decorated, individually furnished, desk
Superior Twin Room, Balcony, Sea View H12XLS | Balcony view
Standard Twin Room (Sea view) H12SEB | View from room
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View in a map
Carrer Maria Antonia Salva, 2, Alcúdia, Balearic Islands, 07400
  • Place, Platja des Morer Vermell
    ‪2 min walk‬
  • Place, Plaza de Toros
    ‪16 min walk‬
  • Place, Playa de Sant Joan
    ‪6 min drive‬
  • Airport, Palma de Mallorca (PMI)
    ‪58 min drive‬

Room options

View all photos for Single Room H11BAL

Single Room H11BAL | In-room safe, individually decorated, individually furnished, desk

Single Room H11BAL

  • 16 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Standard Twin Room H12BAL

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room H12BAL

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room (Pool view) H12POB

Standard Twin Room (Pool view) H12POB | View from room

Standard Twin Room (Pool view) H12POB

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room (Sea view) H12SEB

Standard Twin Room (Sea view) H12SEB | View from room

Standard Twin Room (Sea view) H12SEB

  • Sea view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room Partial Sea View H11SRB

In-room safe, individually decorated, individually furnished, desk

Single Room Partial Sea View H11SRB

  • Partial sea view
  • 15 sq m
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

View all photos for Basic Twin Room H12BNV

Basic Twin Room H12BNV | In-room safe, individually decorated, individually furnished, desk

Basic Twin Room H12BNV

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Balcony H12LBA

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Balcony H12LBA

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room, Balcony, Sea View H12LBS

In-room safe, individually decorated, individually furnished, desk

Standard Twin Room, Balcony, Sea View H12LBS

  • Sea view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Balcony H12LRB

Superior Twin Room, Balcony H12LRB | In-room safe, individually decorated, individually furnished, desk

Superior Twin Room, Balcony H12LRB

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Superior Twin Room, Balcony, Sea View H12XLS

Superior Twin Room, Balcony, Sea View H12XLS | In-room safe, individually decorated, individually furnished, desk

Superior Twin Room, Balcony, Sea View H12XLS

  • Sea view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About this property

Sunprime Pollensa Bay

Guests of this beach hotel will appreciate convenient on-site amenities such as a fitness centre and spa services. Weekly housekeeping is available.
Sunprime Pollensa Bay offers 163 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Digital televisions are provided. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Alcúdia hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on a weekly basis.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.
During your stay at Sunprime Pollensa Bay, you're just a quick walk from Platja des Morer Vermell. You'll find features such as free WiFi in public areas and free self-parking, plus a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Take a swim in the seasonal outdoor pool
  • Services include a lifeguard on-site, tour or ticket assistance and luggage storage
  • On-site recreation includes a gym and bicycles to rent
  • 14 minutes by car from Playa de Muro and 6 minutes from Alcúdia Port
Some rates at Sunprime Pollensa Bay are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunprime Pollensa Bay offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the business-friendly Sunprime Pollensa Bay. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sunprime Pollensa Bay was completed in March 2022.

Smoking is allowed in designated areas at this Mediterranean Alcúdia hotel.

On-site venue – Overlooking the ocean and pool, this buffet restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

All-inclusive details

All-inclusive room rates at Sunprime Pollensa Bay are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet meals and snacks included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Books
  • Evening entertainment
  • Gym
  • Seasonal outdoor pool

Family friendly

  • Lifeguards on site
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Handrails in stairways (100 centimetre high)
  • Hardwood flooring in room
  • Lift (80 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom

More

  • 1 building
  • 4 floors
  • Built in 1965
  • Designated smoking areas
  • Lifeguards
  • Mediterranean architecture
  • Renovated entire property - March 2022

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with digital channels

Food and drink

  • Electric kettle
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from 8 May 2026 to 31 December 2027 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50 per cent after the eighth night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: MobilePay
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property.
Property Registration Number H/1495

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in April and close in October.
  • Pool access available from 10:00 AM to 6:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hi Hotel Panoramic
Hi Panoramic Alcudia
Hi Panoramic Hotel
Hi Panoramic Hotel Alcudia
Hotel Hi Panoramic
Hi! Panoramic Hotel Alcudia, Majorca
Panoramic Hotel Alcudia
Smartline Panoramic Hotel Alcudia
Smartline Panoramic Hotel
Smartline Panoramic Alcudia
Smartline Panoramic
Smartline Panoramic Hotel Alcudia, Majorca
Club Jet Tours Alcudia Hotel
Club Jet Tours Hotel
Club Jet Tours

Sunprime Pollensa Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 44 out of 85 reviews
Rating 8 - Good. 34 out of 85 reviews
Rating 6 - Okay. 3 out of 85 reviews
Rating 4 - Poor. 4 out of 85 reviews
Rating 2 - Terrible. 0 out of 85 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Et greit opphold

Et fint hotell liggende rett ved en liten sandstrand, som på tidspunktet for min reise ikke var klargjort etter vinteren. Var også veldig uheldig med været, som nok satt en liten stopper på oppholdet, men hotellet leverte på de fleste punkter. Noe dårlig utvalg på mat (buffe) og lukt av maling på et trangt rom. Renholdspersonalet startet også veldig tidlig, og det hørtes godt inn på rommet. Men totalen er at jeg er fornøyd etter oppholdet.
Stayed 6 nights in Apr 2024
Verified

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you want to explore the north of Mallorca, the food selection in the hotel was amazing
Stayed 6 nights in Jul 2021
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Five night stay

A spotlessly clean hotel. Lovely sea view and good swimming pool. Helpful and friendly staff.
View from our balcony
Stayed 5 nights in Oct 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un peu à l'écart de la ville, il faut un véhicule, mais l'hôtel est très bien.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rapport qualité prix
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Béatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un sans faute

Très bel hôtel, remarquablement situé au fond d'une crique adorable. Très calme. Accueil et personnel très amical et souriant. Repas de très bonne qualité.
Stayed 2 nights in Oct 2021
Verified

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort

Very average

An okay hotel. The guests there seems rude and unfriendly, some of the staff weren’t friendly either. Had ants in the room which the hotels solution was to spray the room with poison and leave it like that, no room change. Overal very average.
Stayed 5 nights in Sep 2021
Verified

8/10 Good

Laurent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room with sea view and direct access to the beach. The hotel is nice although a bit far from the center.
Stayed 3 nights in Sep 2021
Verified

6/10 Okay

Lance

As much as the property is in a beautiful location, tastefully designed and staffed with wonderful personnel we struggled to relax during our extended stay here. The view from the hotel as well as the location is stunning. Furthermore you can walk up to the historical town of Alcudia within 20 minutes. You will also be spoilt for beautiful beaches in the vicinity and the food on offer at the hotel is very good. Albeit there are no dining options nearby. However, the hotel is locked into a contract with a charter entertainment company which is loud, dominating and boisterous which makes noise until the late hours with no regard to the private guests of the hotel. High pitched screaming, loud music and strobe lights marred our stay as the stage is set in front of the rooms with a sea view. So it stands as an eye sore in a beautiful view and leaves guests staying with sea view rooms no chance to enjoy the balcony or have a good nights sleep. The noise goes into the late hours regardless. The cleaning service was also very inconsistent. I had booked several rooms during our stay - some rooms were cleaned and kitted very well whilst others were very neglected. At one point we returned to find that the cleaner had left our room door open for hours by mistake after cleaning. We genuinely hope the hotel remedies the shortcomings It is in such a beautiful place with wonderful staff and has endless potential. We would love to return one day when these problems are resolved.
Stayed 7 nights in Aug 2021
Verified

10/10 Excellent

Marc Etienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hôtel dans une superbe région

Hôtel très confortable et agréable. Belle piscine avec une superbe vue sur la plage située à seulement quelques mètres ! Personnel extrêmement sympathique et bienveillant, la plupart d’entre eux parlent même français. Et enfin, excellent petit-déjeuner pour bien commencer les journées ! Je recommande largement.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Bernardo Sanchis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es estupenda, la comida de muy buena calidad, las instalaciones muy limpias y cuidadas y la playa muy bonita.
Stayed 9 nights in Aug 2021
Verified

8/10 Good

Anne Laure

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Super

Sejour tres bien
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Andrew

Liked: Cleanliness, amenities
Overall a nice hotel with good sea views. The parking is very limited and is on a first come first served basis
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Asunción

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Adrián

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

100% recomendable

Estancia muy buena. El alojamiento consta de todo lo necesario para pasar unos días en la isla. Además, tanto el personal como la comida son muy buenos.
Stayed 7 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
La piscina es pequeña para la gente que hay però en general está todo bien. El personal muy amable.
Stayed 1 night in Aug 2021
Verified

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Brutal, encantada!!!!

Como mallorquina, buscaba un alojamiento tranquilo en la misma zona donde alquilo un apartamento 15 días. Después de estar esos 15 días con hijos y sobrinos, vine a pasar una semana de relax y todo fue estupendo. Tanto en recepción con Ángela y comoañer@s, en comedor con Joana y copas desde las 10 hasta las 12 de la noche con Joan y todas sus compañeras, servicio de limpieza también perfecto, mucha discreción en todo momento. Tuve una estancia excepcional. Si no te gusta la piscina, como a mí, tienes tu playita delante y si te gusta tener animación también lo tienes. Me trataron muy bien, como si de una familia de tratase. Y las vistas y puesta de sol, brutal. Tema COVID, perfectamente controlado. Muchas gracias a tod@s. Seguro q repito!!!
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

Sigurd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for families and couples!

It was super great! Close to the beach, close to the old town and lovely breakfast!
Stayed 4 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Setting is in a nice location. The main beach has too many weeds. It’s quiet and on a walking distance to Alcudia Old Town. Staff were friendly and efficient.
Stayed 4 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed with my 11 yo daughter and had a pleasant trip. Attaching pic with the view from our balcony. To make it even better I’d suggest to create a space for smokers rather allowing to smoke anywhere near pool or sun beds or bar. Also offer a choose of pillows
Stayed 7 nights in Jul 2021
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best hotel in Alcudia

We were very satisfied with our stay in this hotel. The staff was professional and helped us with everything we asked for. The hotel was clean and modern. There was a group of entertainers with a nice program for the whole day [some of the night shows were really amazing].
Hotel
Sea view
Beach by the hotel
Stayed 8 nights in Jun 2021
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy access to beach.

Friendly professional staff. Parking in front or side lot. Easy access to the beach. There is an excellent restaurant within walking distance called Red Rum. British pub with excellent food. The hotel rooms were clean and simple just like most in this price range. I would stay again.
Stayed 1 night in Jun 2021
Verified

4/10 Poor

Verified traveller

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Too many ants, everywhere in the room, also in near the swimming pool and sitting area
Stayed 1 night in Jun 2021
Verified

10/10 Excellent

Kira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet spot, tasty food

Stayed here 3 nights during a nasty bout of rainy weather. Spent a lot of time in the bar clamoring for one of the few decks of cards/board games to keep ourselves entertained. There was a stage that was always lit up, but no entertainment. Nice variety of drinks, bartenders ok. The included meals were wonderful; had a nice variety at each mealtime each day. We typically had 2 meals/day here depending on our other plans, but the food was quite tasty and the dining attendants were super friendly! Our room had a nice view of the bay. Hotel is a little on the older side but has been spruced up nicely. Best part is we were the only Americans here! :) A little secluded from any restaurants, but a quick 10 minute walk to old Alcudia wasn't too bad. Would stay again!
Stayed 3 nights in Oct 2019