4/10 MĂ©diocre
Te-Wei
Voyage en famille
4 nov. 2025
Les points faibles : Services et Ă©quipements et infrastructures et conditions de lâhĂ©bergement
It is hard to leave this review but I felt surprised when we arrived at the place, since all the 5 star reviews we saw here contributed to us selecting this place.
First I want to say the staff were very helpful and friendly. They did try to provide a good service to the guests. The location is beautiful and you do feel like you are part of the nature environment. Even the long bumpy road was part of the expectation and not their fault.
However, that's where the good things about this place ended. The bubble glamp, while clean in terms of bedding, toilet, furniture, is in a dire shape and requires thorough cleaning for guests to truely enjoy the experience. It was VERY moldy inside, with grit built up in the corners, and the supposedly transparent part is so DIRTY such that we could barely see what's outside, let alone enjoying the experience that a bubble glamping is suppose to provide. The furniture is showing wear and tear with cracks so much so that it can't claim that is a luxury experience.
Also they had to place tarps on all of the bubble lamps(probably to reduce heat from sunlight), which is different from what the photos showed.
The food is also mediocre at best. While I understand that it's hard to transport ingredients to a remote port of the jungle, the food were firstly not authentic Mayan food, second in small portion, thirdly very overpriced. The staff also couldn't even give a menu for us, probably due to not being able to cook actual meals, and all of t
Te-Wei
Séjour de 1 nuit en novembre 2025