4/10 MĂ©diocre
Kendra M.
17 juin 2025
Les points faibles : Propreté
Arrived early from our flight and called multiple times for early check in, I do understand these canât always be accommodated. We parked at Olive Post to wait as the property manager said she would try but the cleaning lady left 2 hours before check in and nobody tried to accommodate. The pool upon arrival was green with algae growing in it. There were multiple dead tree limbs all over the backyard. I called as soon as I arrived to make aware of the pool issue and got a response the next day saying they would alert the pool company. We never saw anyone from the pool company and I continue to call each day multiple times. I am very disappointed as we could have stayed anywhere without a pool for much cheaper but wanted provider our little kids a private pool to cool off in after activities. This completely ruined our vacation. We did ask for a partial refund and was provided 395 dollars for 1 night stay which I do appreciate. I did inform the property managers information informing them I still was not happy as 395 dollars when I spent 2000 was nothing compared our inconvenience but received no response back. The exterior of the home was not maintained, chairs dirty and the outdoor deck games made of wood have little bugs resembling terminates in them. The interior of the house was beautiful overall and very clean for a positive. If you are staying with a larger family and need multiple cars, since it sleeps 8, forget it. There is 1 parking spot and no space.
Kendra M.
Séjour de 3 nuits en juin 2025