The property was not safe to enter, the snow was not shoveled, and was too deep for my elderly guest and child. They had a very hard time getting onto the property. The heating unit was completely frozen over, with 3 ft of ice on top of the unit. It was 56 degrees upon entering the property. The back deck led out to the broken cover of the hot tub. There was about 3 ft of snow blocking the path to the hot tub. And there was ice and snow in the tub itself. The heat was “fixed” by 10:30 pm, but it was still 60 degrees in the house in the morning. My mother and my child spend the night freezing cold. They were cold not only because there was no heat, but because there was not sufficient sheets, pillows, blankets or bath robes. There were 2 bathrobes provided for 6 guests. Two pillows on each king sized bed. The extra blankets were ratty and see through. This place was not prepared for arrival at all. There was a pellet stove that we were not allowed to use, and no fireplace at all. Place is not a hot tub getaway, it’s a frozen nightmare. The staff said this was a recurring problem, and half the time the unit loses water as well! Do not go!!