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Hotel Ex-Hacienda La Pitaya Queretaro

3.0 star property

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Photo gallery for Hotel Ex-Hacienda La Pitaya Queretaro

Hot springs
Lunch and dinner served, Mexican cuisine
Lunch and dinner served, Mexican cuisine
Lunch and dinner served, Mexican cuisine
32-inch Smart TV with satellite channels, TV

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Gym
  • Room service
  • Air conditioning

Explore the area

Map
Carretera Libre a Celaya KM 16.5, Villa del Pueblito, Apaseo el Grande, GTO, 76180
  • Schoenstatt Sanctuary
    ‪19 min drive‬
  • Aqueduct of Santiago de Querétaro
    ‪23 min drive‬
  • Querétaro Convention Center
    ‪26 min drive‬
  • Querétaro, Querétaro (QRO-Querétaro Intl.)
    ‪49 min drive‬

Room options

View all photos for Standard Room

Standard Room | In-room safe, blackout curtains, free WiFi, bed sheets

Standard Room

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, blackout curtains, free WiFi, bed sheets

Junior Suite

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About this property

Hotel Ex-Hacienda La Pitaya Queretaro

Hotel with a full-service spa, in the vicinity of El Cerrito Archaeological Zone
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a poolside bar are on-site.
Hotel Ex-Hacienda La Pitaya Queretaro offers 38 air-conditioned accommodations with a safe and free toiletries. 32-inch Smart televisions come with satellite channels.

Bathrooms include a shower. This Apaseo el Grande hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 20 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Guests under 15 years old are not allowed in the spa. There are hot springs on site.
Hotel Ex-Hacienda La Pitaya Queretaro features free WiFi in public areas and self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at Restaurante Bar La Troje
  • Take a swim in the outdoor pool
  • Treat yourself to reflexology, massages or hydrotherapy at the spa
  • Services include a concierge, luggage storage and wedding services
  • On-site recreation includes hot springs, a gym and a sauna
  • 8.9 mi (14.4 km) from El Cerrito Archaeological Zone and 9.4 mi (15.1 km) from Schoenstatt Sanctuary
  • Airport shuttle service available for a fee
Hotel Ex-Hacienda La Pitaya Queretaro offers its guests a full-service spa, hot springs, and an outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 2 meeting rooms available. A fitness centre, a sauna, and a terrace are also featured at Hotel Ex-Hacienda La Pitaya Queretaro. You'll have access to the outdoor pool and health club at a partner property. Self parking is free.

Smoking is allowed in designated areas at this 3-star Apaseo el Grande hotel.

Restaurante Bar La Troje – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurante Bar La Troje

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Hot springs
  • Outdoor pool
  • Outdoor pool (guest access)
  • Sauna

Family friendly

  • Arcade/game room
  • Children's games
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 2 meeting rooms
  • Conference centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (39 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Designated smoking areas
  • Reception hall
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 1 PM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 350.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: MXN 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a smoke detector and a security system
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 9 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Spa Rancho Pitaya Marroquin
Hotel Spa Rancho Pitaya
Spa Rancho Pitaya Marroquin
Spa Rancho Pitaya
Hotel Pitaya Apaseo el Grande
Hotel Pitaya
Pitaya Apaseo el Grande
Hotel Spa Rancho la Pitaya

Hotel Ex-Hacienda La Pitaya Queretaro Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 131 reviews
Rating 8 - Good. 34 out of 131 reviews
Rating 6 - Okay. 23 out of 131 reviews
Rating 4 - Poor. 15 out of 131 reviews
Rating 2 - Terrible. 12 out of 131 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Hector Abdon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you make a late check-in the hotel does not respect your reservation terms & conditions
Stayed 2 nights in Oct 2024

6/10 Okay

Ismael

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
When I try to check in a few times I get only one room in time and the other one till finally I have to sleep. The AC never works and it was kind of warm at night really need it. The rooms need some maintenance
Stayed 1 night in Sep 2024

10/10 Excellent

Jorge Alberto

Stayed 1 night in Jul 2024

2/10 Terrible

Fernando

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is poorly maintained. The beds were uncomfortable. Sheets and pillows are old. A couple that stay in this hotel too, found bedbugs. The water had a sewage smell. I do not recommend the stay in this property. Definitely not a 3 star hotel. The location is unsafe.
Stayed 1 night in Nov 2023

10/10 Excellent

Eliud

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Aug 2023

6/10 Okay

Ana, APASEO EL GRANDE

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Le hace falta demasiado mantenimiento a la hacienda y que le den una buena limpiada a los vidrios del restaurante y a los de la alberca del spa. Las camas para mí gusto están súper incomodas, el colchón parece piedra. La limpieza del cuarto está bien. El personal es amable. Pero si pudiera ser una atracción turística como la ex hacienda de Chautla o Santa María Regla pero tienen el lugar muy descuidado.
Stayed 1 night in Apr 2022

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I LIKE THE HISTORY AND THE LOCATION BUT THE ROOS ARE NOT CONFORTABLES AT ALL.
Stayed 1 night in Sep 2019

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien
Stayed 1 night in Feb 2025

10/10 Excellent

Maria Guadalupe

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Me gusta mucho el lugar
Stayed 1 night in Jan 2025

6/10 Okay

Gonzalo

Liked: Cleanliness, staff & service, amenities
No había agua caliente
Stayed 1 night in Jan 2025

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar!
Stayed 1 night in Oct 2024

2/10 Terrible

Oswaldo

Travelled with family, Travelled with family and small children
Disliked: Amenities
Pésimo servicio vamos x el agua termal y está fría paga descorche y quieren cobrar x todo
Stayed 1 night in Jan 2025

2/10 Terrible

Jonathan

Travelled with family
Disliked: Staff & service, room comfort
Decepción total el agua estaba fría les pedimos que dejarán salir el agua caliente y no hubo respuesta, pagamos descorche de una botella que obviamente no nos acabamos y nos dijeron que podíamos al otro día consumir sin problema pero oh sorpresa al otro día nos querían cobrar de nuevo el descorche
Stayed 1 night in Jan 2025

2/10 Terrible

fernando

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No permiten ingresar bebidas ni alimentos, y ahí no venden
Stayed 1 night in Dec 2024

6/10 Okay

Araceli

Travelled with family
Liked: Amenities
La comida es cara en el restaurante y no está rico
Stayed 1 night in Jan 2025

8/10 Good

Luis Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien

Bien fue fin de semana con alberca agradable el servicio de restaurante bueno pero los alimentos muy regulares , no es excelente pero me quedó muy cerca de lo que yo requería
Stayed 1 night in Dec 2024

4/10 Poor

HECTOR

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Las camas están tan feas que las 4 personas que fuimos estuvimos muy incómodos con dolores de espalda y cadera al otro día. La habitación tan fría que fue otro motivo de no dormir bien . Es un lugar muy bello pero esos detalles son muy importantes para mi .La sábanas con dudosa limpieza.
Stayed 1 night in Nov 2024

8/10 Good

luis m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feliz estancia

Buena atención y comida. El SPA muy recomendable
Stayed 1 night in Nov 2024

10/10 Excellent

María

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
!!! Muchas gracias mi experiencia fue muy buena el hotel está muy bonito todo estuvo bien las habitaciones cómodas y muy amplias el servicio muy bien en general todo perfecto gracias!!
Stayed 2 nights in Oct 2024

10/10 Excellent

Pedro Miguel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente opción para pasar un rato en familia y/o con amistades, con una buena relación precio/valor
Stayed 1 night in Sep 2024

4/10 Poor

Julieta

Travelled with family and small children
Las habitaciones son muy malas, las camas son tan viejas que no descansas, amaneces adolorido.
Stayed 1 night in Oct 2024

8/10 Good

ma. elena

Liked: Cleanliness, staff & service, amenities
La habitación no me gusto en el lavabo estaba tapado y olía mucho a humedad abajo de el lavabo, no tenía teléfono para hablar a recepción y trajeran servicio a la habitación
Stayed 2 nights in Sep 2024

8/10 Good

Laura anett

Travelled with family
Stayed 2 nights in Sep 2024