We appreciated the dog walk area and waste station near the side doorâvery convenient to the stairs! Thank you for carpeting the stairs, also. (Our lab prefers carpet to hard surfaces.) The kitchenette had everything we needed to prepare the dogsâ meals and have snacks ourselves.
As I checked in the staff member Mr. Henry was checking someone else in. His presentation was of the charts if I didn't want to stay there but by listening to how well he presented to the customer in front of me. I felt more than welcome and was like "yeah I am staying here". Mr. Henry was Awesome. Then when I checked out the black gentlemen (sorry didn't get his name) at desk that night, he was very helpful when checking out. These two staff members were great.
Jay was very pleasant at check-in. He made the process a breeze and was very nice and polite. Overall the experience was decent. However, the morning of checkout, housekeeping knocked on my door 3-4 times upon my checkout time. My checkout time wasnât until 11am. I think the ladies wanted to come in and clean but felt as though they were trying to rush me along. I answered the door shortly after 8:30 for one lady informing her that I wasnât ready yet and that checkout wasnât until 11. She was sweet and apologized. An hour or so later someone else was knocking. Then there was another knockâŠ. I found this to be a bit intrusive. I ended up checking out around 10:30am which I had originally planned. Front desk staff were great. Housekeeping staff wasnât rude, persay, it was just the persistent manner of knocking that was annoying.
Staff was very friendly and accomodating. Room and bed were good, but chair furniture could use some updating. Only real issue with property is parking. If you come in after 8-9pm, there may not be a parking spot.