Service by Brenda and Leuma was exceptional. Staff was veey friendly and accommodating. Tge rooms were great and clean, However rooms need bigger bath towels.
We arrived on a Sunday, understand everywhere in Samoa is closed however we couldnât even get food or water from the hotel, were advised to walk to a Chinese supermarket but no directions.
They did eventually advise Lava hotel may be open so we went there for dinner.
We were only allowed one person per room on the wifi. The room backed into stagnant water.
Positive was the hotel is walking distance to the market and the staff were friendly
The place and the room was clean well maintenance. The staff was so welcoming and friendly. The food was very delicious and portions was seki. Our stay there was very good and safe. We had no issues or complains about anything. I myself will recommend to family and friends and ill definitely will be staying there for my next trip. Big faamalo to all the staff and the night security for keeping us safe and having the time for little chat.
Enjoyed the good breakfasts each morning.
Managed to get good sleep, queen bed was firm - had to adjust the air-conditioning to a bit of heating in the middle of the night.
No table-chair to sit at.
Otherwise comfortable and quiet for the most part.
The customer service was excellent/friendly - thank you.