Parmi les services offerts, vous trouverez un service de nettoyage à sec / blanchisserie, un service de conciergerie et un service d'assistance pour les visites touristiques ou l'achat de billets
They did not have a room available with private bath as we had reserved. They offered us a room with shared bathroom for the first night, and then we moved into the room with private bath that is not so private because one of the walls is open at the top and communicates with the bathroom of the room next door. It was probably built that way to share the clerestory window at the top. However you could hear the person next door doing his things in the bathroom as if he were right there with you, and you could hear entire conversations, doing their bathroom business etc. Not very private if you ask me. The owner kept pleading us to understand why she didnât see the reservation come up through Expedia and I kept telling her that wasnât my problem. I didnât care for the first night of shared bathrooms nor of having to pick up our things and move to another building where our room was finally available the second night of a 2- night stay.
They stole our money, and Expedia won't help. When we arrived at the hotel, we were told that they are closed due to renovations. The hotel did not give us a refund. I called Expedia twice about this, and they said that since the hotel got paid, they are the ones who should give us a refund. Worse, Expedia continues to list this property on their website. This is fraud from the hotel and from Expedia.
The staff were lovely, but the hotel itself was pretty ordinary. The bathroom was connected via a 3/4 wall to the neighbouring bathroom, so you could hear everything from the next room. Very annoying, especially at 2.30am when you are trying to sleep and it sounds like someone is having a party in your bathroom. Also the hot water was lukewarm with very low pressure.
The hotel had a big red poster across the front door from the council to say they were closed for breaching regulation, so the front door was padlocked and in order to come and go we had to call for assistance to have the gate unlocked.
La atenciĂłn de la señora encargada de los desayunos, limpieza etc que increĂblemente es una Ășnica persona yo la calificarĂa de extraordinaria.Siempre pendiente de todo.GRACIAS.
The people that own the hotel and the person that serves breakfast / cleans the rooms are wonderful. What ever we need they were there to help. My husband got sick and we need to extend, they were kind enough to let us stay in the same room. The location is fantastic, really doesn't get any better. For the money you really can't beat El Caminante. Take note that if you get a room on the street side it can be noisy at night, especially it you leave the door open a bit for air. Close the doors and ear plugs help.
The night-shift front desk cannot speak a word of English. Upon our arrival, no room was available as they have not checked the booking from Expedia and did not aware that we would be coming. They only checked reservation from booking.com. Finally she needed to wake up someone who can speak english. It took more than 2 hours before the problem can be solved. They put us in a room with bunk bed and shared bathroom. Yet they charged us the rate quoted in Expedia which is supposed to be a room with private bathroom.
Worse than that, the English speaking manager says Expedia system must be wrong as they do not have any room with private bathroom. Would Expedia investigate on this matter?
El desayuno muy restrictivo, faltĂł de personal idĂłneo. No pude solicitar unos huevos fritos adicionales a mi cuenta. No habĂan ni productos ni personal para prepararlos.
Muy buen servicio del personal. La ubicaciĂłn es excelente, a solo 2 cuadras de la plaza, y 1 cuadra hasta el Monasterio de Santa Catalina. Las habitaciones podrĂan ser mejores, pero en general son cĂłmodas y cumplen con lo necesario.