Check-in and check out are seamless. We go to this resort every summer for 7 years and counting and this was our favorite condo so far! The 4 bedrooms and mostly stocked kitchen were a must. The kids loved the arcade games! The A/C could use some attention though- we had it set to 70 the whole time, and it never got below 75 during the day time.
Received check in instructions the day before arrival, indicating that everything was ready to go. Upon arriving, we discovered that the the checkin package was not prepared as noted in the checkin instructions. Then we had to have 4 separate calls with Vacasa to determine that they didn't have a 2nd signed HOA agreement that fell through the cracks, which was eventually resolved after an hour of standing outside on the property. Had to call Vacasa these multiple times as the message we sent through VRBO wasn't responded to until 7 hours later. Our whole family was stuck outside in the rain for an hour before finally getting access, only because the condo association reps were able to contact the actual owner of the unit (not Vacasa) to expedite the process faster than the 7 hour response time.The unit and condo association is great, but Vacasa's communication and responsiveness was a disappointing start to the vacation.
Place was beautiful, clean and spacious. We enjoyed our stay. Problem was with communication with the management company. They were very slow to response or never bother to response. Check out procedure was not shared until late the last night. We were enjoying our last night together and did not see the email until we were already gone. Got a little of check out info from the website for Northern Bay. Did not match the email info. Very disappointed in this communication. Northern Bay and the unit were 5 stars.