We were surprised that the beds were not made, there were no towels, dish towels and the area seemed musty. We almost went out to purchase linen and towels but thought surely with the amount of money we spent it should be included. We called the office, and they said oh I guess they forgot to make the beds. The person came right out and corrected the problem and our stay was nice. The grounds were clean and well maintained as well as the pool. There are quite a few steps to take depending on what floor you have, so careful on what you pack.