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The Cayuga Inn at the Finger Lakes

2.5 star property

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Photo gallery for The Cayuga Inn at the Finger Lakes

Deluxe Studio Suite, 1 King Bed, Non Smoking, Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Reception
Standard Double Room, 2 Double Beds, Non Smoking, Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board
Exterior

Reviews

4.6 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room

Explore the area

View in a map
37 William St, Auburn, NY, 13021
  • Place, Auburn Public Theater
    ‪5 min walk‬
  • Place, Harriet Tubman Home
    ‪2 min drive‬
  • Place, Auburn Community Hospital
    ‪3 min drive‬
  • Airport, Syracuse, NY (SYR-Hancock Intl.)
    ‪38 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 Queen Bed, Non Smoking, Microwave

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Microwave

Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Microwave

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Studio Suite, 1 King Bed, Non Smoking, Microwave

Deluxe Studio Suite, 1 King Bed, Non Smoking, Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Studio Suite, 1 King Bed, Non Smoking, Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds, Non Smoking, Microwave

Standard Double Room, 2 Double Beds, Non Smoking, Microwave | Desk, laptop workspace, blackout curtains, iron/ironing board

Standard Double Room, 2 Double Beds, Non Smoking, Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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Interior
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The price is CHF 79
includes taxes & fees
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About this property

The Cayuga Inn at the Finger Lakes

Hotel with free parking, near Harriet Tubman Home
Laundry facilities, a 24-hour front desk and free breakfast are available at this hotel. Free WiFi in public areas and free self parking are also provided. Change of towels is available on request
The Cayuga Inn at the Finger Lakes offers 53 accommodations with a hairdryer and an iron/ironing board. This accommodation offers separate sitting areas. 42-inch Smart televisions come with cable channels and Netflix. Bathrooms include a bath.

This Auburn hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at The Cayuga Inn at the Finger Lakes, you're just a quick walk from Seward House Museum. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free self-parking
  • Amenities include laundry facilities
  • Just a 2-minute drive from Harriet Tubman Home and a few minutes from Falcon Park
  • Cats and dogs welcome for a fee
Free breakfast is served daily. WiFi is free in public spaces. Free self parking is available.

Smoking is allowed in designated areas at this Auburn hotel.

Guests are served a free continental breakfast daily from 6:00 AM to 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Private wine tours
  • Shopping centre
  • Vineyard
  • Wine tasting room
  • Wine tours

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • In a national park
  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • 2 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (76 centimetre high)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch smart TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Free long-distance calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 15 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 15 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a private host (a party not acting within their trade, business or profession). EU consumer law, including the right of withdrawal, will not apply to your booking. The cancellation policy set by the private host will cover your booking.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

The Cayuga At The Finger Lakes
The Cayuga Inn at the Finger Lakes Hotel
The Cayuga Inn at the Finger Lakes Auburn
The Cayuga Inn at the Finger Lakes Hotel Auburn

The Cayuga Inn at the Finger Lakes Reviews

Reviews

4.6
Rating 10 - Excellent. 10 out of 64 reviews
Rating 8 - Good. 7 out of 64 reviews
Rating 6 - Okay. 5 out of 64 reviews
Rating 4 - Poor. 11 out of 64 reviews
Rating 2 - Terrible. 31 out of 64 reviews

3.8/10

Cleanliness

6.0/10

Staff & service

4.0/10

Amenities

3.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Stayed 1 night in Oct 2025

2/10 Terrible

Theresa

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
We could not stay at this hotel from the conditions. The smell was awful and instantly gave me a headache. The floors were filthy. The walls and doors had holes in them. The handle on our hotel door wasn’t secure. There was hair on the vanity, bathroom, the tub was filled with soap scum. So much more.
Stayed 1 night in Oct 2025

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The room and the entire property did NOT look anything like the photos online. It was disgusting and we didn't feel safe enough staying there.
Stayed 2 nights in Oct 2025

2/10 Terrible

Kari

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was in deplorable and unsafe condition. Upon arrival around 2:00 a.m., the lobby reeked of urine and the building was unsecured. When we entered from the parking lot, the flimsy exterior door was unlocked and partially ajar. Although there was a buzzer next to the door, it was not in use. When we entered to check in, the front desk was completely unattended. A framed sign next to the phone directed guests to call the desk manager’s cell phone—an indication that this lack of staffing is a standard practice, not an exception. We rang the bell several times and called the number before the manager eventually emerged from a back room. Later, when we came back down to request a refund and check out, we had to go through the exact same process—ringing the bell, calling out, and phoning his cell again before he returned to the desk. The stairwell carpet was so heavily stained that its original color was unrecognizable, and the area was filled with a strong odor. Once we reached the second floor, we were met with loud televisions, yelling, and slamming doors. After entering our room, I turned on the bathroom light and saw a cockroach run from the bathroom into the bedroom. The bedding appeared dirty, the furniture was stained, the bathroom fixtures were rusted, and the door to the hallway could not be locked securely. We immediately left the room and requested a refund.
Stayed 2 nights in Oct 2025

2/10 Terrible

Debra

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel should be condemned, as the room was dirty, holes in rug, window was broken with a piece of steel holding it shut. Pictures on line were completely different then how the actual room was. I would not recommend this hotel to anyone!
Stayed 1 night in Oct 2025

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Anjam

Liked: Staff & service, property conditions & facilities, room comfort
The gentleman at the front desk was super nice and flexible
Stayed 1 night in Oct 2025

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and very accormodating
Stayed 1 night in Oct 2025

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Ryan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left the hotel room after an hour. The amount of bugs on the walls and in/under the bed was shocking. If Hotels.com does not refund my money I will contest credit card charge. They should be ashamed allowing this place to advertise on this site. WOW!!
Stayed 1 night in Oct 2025

4/10 Poor

Josh

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolutely dirty, carpets ect. Room and hallways co sumed by stink bugs. Good place to take a 1 night stand but thtas it
Small and in rough shape
1 person bathroom
Stayed 1 night in Oct 2025

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
ChatGPT said: Breakfast is pretty light, but there are some great spots nearby that open early and serve an awesome breakfast. The best part though—those beds and pillows are insanely comfortable. I honestly felt like asking where they get them :) Bottom line: For the price, this place is a great deal. Perfect if you’re not planning to hang around all day and just need a super comfy spot to crash for the night. That’s exactly what we were looking for, and this hotel totally delivered.
Stayed 2 nights in Sep 2025

8/10 Good

Pam

Travelled with pets
Liked: Staff & service, amenities
Internet was fine, AC and heater were fine. Room and other areas of building clean. Staff was OUTSTANDING. Very polite, accommodating, very helpful. It's a older building but as I said staff was fantactic
Stayed 1 night in Oct 2025

6/10 Okay

Victor, Caguas

Stayed 1 night in Sep 2025

2/10 Terrible

LARRY

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My first comment is DON'T STAY HERE... the rating for this motel is overrated, and no one should EVER book a hotel room without reading the reviews! Our room and the motel were FAR below any standard that should be expected. Here is our list of issues: broken floor lamp, missing desk lamp, missing desk chair, damage to wall, no shampoo, conditioner or hand soap, no blow dryer but empty spot for it, hole in top "sheet", stained carpets throughout, gross looking tub floor, no blankets, TV remote was dying, strange people hanging out in lobby and parking lot, apparently is known for in the area hotels as being a hang out for vagrants or others. Reviews posted have the appearance that they were posted by the ownership or family members.
Stayed 2 nights in Sep 2025

4/10 Poor

Lindsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
We were totally disgusted by the black water that came out of the hot tub, completely waste of money. Our hotel door had been kicked in based on the dents in it, and the faulty lock Barely holding on on the other side DO NOT STAY HERE
Stayed 1 night in Sep 2025

2/10 Terrible

Steven

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy. Gunk on the side of the microwave, greasy fingerprints all over the TV screen and the composite floor was positively sticky. We decided to just walk out and forego the money we had just spent on this cesspool of a room. Threw the keys on the manager’s counter and told him we had an emergency and had to get back on the road. We just wanted to get out of there ASAP before we picked up some kind of disease.
Stayed 1 night in Sep 2025

6/10 Okay

Elizabeth

Travelled with group
Disliked: Cleanliness, amenities
Hotel is filthy and not a safe feeling. Breakfast area is bad
Stayed 1 night in Sep 2025

2/10 Terrible

Dean

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
PLACE IS NASTY, MAKE SURE YOU DOOR IS DOUBLE LOCKED... STAFF WILL GO RIGHT IN! cant add photos wont allow
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Amenities
Skipped the breakfast / staff was great room was nice and clean I’ll return for sure
Stayed 2 nights in Sep 2025

10/10 Excellent

Lucinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was awesome.
Stayed 1 night in Sep 2025

6/10 Okay

Norma

Liked: Staff & service
Disliked: Property conditions & facilities

Cayuga Inn at the Finger Lakes not how it appears

Very expensive for the poor condition of hotel. Rust and mold in room and bathroom. Lock broken on door. Comfortable bed, roomy. Didn’t have breakfast— two chairs in lobby and meager offering of food. Gentleman at front desk very responsive to have repair man fix TV twice; shower faucet not labeled, trouble getting hot water.
Stayed 2 nights in Sep 2025

2/10 Terrible

Jarred

Stayed 1 night in Aug 2025

2/10 Terrible

Torrie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was absolutely gross. Dirty dirty dirty. 1 wash cloth for 2 people. Window wide open when we got to the room. Not even a blanket in the room. When went down and got towels and blankets they had holes in them. Top sheet for bottom and top. Nothing to get ice in. Not even a glass to rinse mouth after brushing our teeth. Pretty sure that the homeless are staying there. Looked like blood and urine on the wall. We asked for our money back and was told because we booked through here and not directly the hotel they would not give me the money back. Hopefully I didn’t catch anything from there. Didn’t expect a palace but The room was NOTHING LIKE THE PICTURES!! PROMOTING THIS ESTABLISHMENT THROUGH THIS SITE IS UNACCEPTABLE!!! IWANT MY MONEY BACK AND THEN SOME!!!!
Hall way. This was like this down the entire hall!
By the window. Looked to be vomit.
Blood on the shower curtain.
This is what the bathtub looked like. Some sort of substance in the bottom.
Stayed 1 night in Sep 2025

2/10 Terrible

Shelicia

Business traveller
Disliked: Cleanliness, staff & service, amenities
I would recommend this property to anyone
Stayed 1 night in Sep 2025