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InterContinental Auckland by IHG

5.0 star property

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Photo gallery for InterContinental Auckland by IHG

Suite, 1 Bedroom, Club lounge access, Harbour View | View from room
Suite, 1 Bedroom, Club lounge access, Harbour View | Bathroom | Free toiletries, hair dryer, bathrobes, slippers
Exterior
Exterior
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Room service

Explore the area

Map
1 Queen Street, Auckland, 1010
  • Auckland Ferry Terminal
    ‪1 min walk‬
  • Princes Wharf
    ‪2 min walk‬
  • Spark Arena
    ‪12 min walk‬
  • Auckland (AKL-Auckland Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Club lounge access, City View

Suite, 1 Bedroom, Club lounge access, City View | City view

Suite, 1 Bedroom, Club lounge access, City View

  • City view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds, Harbour View

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 2 Queen Beds, Harbour View

  • Harbour view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Free toiletries, hair dryer, bathrobes, slippers

Junior Suite, 1 King Bed

  • 47 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Harbour View

View from room

Classic Room, 1 King Bed, Harbour View

  • Harbour view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View

Classic Room, 1 King Bed, City View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed, City View

  • City view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Club lounge access, Harbour View

View from room

Classic Room, 1 King Bed, Club lounge access, Harbour View

  • Harbour view
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Club lounge access, Harbour View

Junior Suite, 1 King Bed, Club lounge access, Harbour View | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Junior Suite, 1 King Bed, Club lounge access, Harbour View

  • Harbour view
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Queen Beds

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 2 Queen Beds

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Room, 2 Queen Beds, Club lounge access, Harbour View

View from room

Classic Room, 2 Queen Beds, Club lounge access, Harbour View

  • Harbour view
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Premium Room, 2 Queen Beds

  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Club lounge access

Suite, 1 Bedroom, Club lounge access | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Suite, 1 Bedroom, Club lounge access

  • 56 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Presidential Suite, 1 King Bed

  • Harbour view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Club lounge access, Harbour View

Suite, 1 Bedroom, Club lounge access, Harbour View | View from room

Suite, 1 Bedroom, Club lounge access, Harbour View

  • Harbour view
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Accessible

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Classic Room, 1 King Bed, Accessible

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

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About this property

InterContinental Auckland by IHG

Luxury Auckland hotel connected to a shopping centre, steps from Commercial Bay
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. WiFi in public areas is free. Additionally, valet parking, spa services and concierge services are on-site. Change of towels is available on request
InterContinental Auckland by IHG offers 139 air-conditioned accommodations with minibars and espresso makers. This individually furnished accommodation has separate sitting areas and includes dining tables. A pillow menu is available. 55-inch Smart televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services.
With your stay at InterContinental Auckland by IHG, you're connected to a shopping centre and just a quick walk from Auckland Ferry Terminal. Free WiFi in public areas, a restaurant and a gym are available.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Steps from Commercial Bay and Auckland Ferry Terminal
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness centre, spa services, and tour/ticket assistance are also featured at the luxury InterContinental Auckland by IHG. For a fee, parking is available.

This 5-star Auckland hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
InterContinental Auckland by IHG has a restaurant on site.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Hindi, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (NZD 70 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 24.50 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Dining table
  • Free cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Grab bar in shower (90 centimetre high)
  • Grab bar near toilet (90 centimetre high)
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (90 centimetre wide door)
  • Magnifying mirror
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • Built in 2024
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Espresso maker
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 3.0 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 80.00 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 49 for adults and from NZD 24.5 for children
  • Valet parking fee: NZD 70 per night (in/out privileges)
  • Rollaway bed fee: NZD 80.00 per night
  • Credit card charges are subject to a surcharge of 3.0 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

InterContinental Auckland by IHG Hotel
Intercontinental Auckland an IHG Hotel
InterContinental Auckland by IHG Auckland
InterContinental Auckland by IHG Hotel Auckland

InterContinental Auckland by IHG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 138 out of 159 reviews
Rating 8 - Good. 14 out of 159 reviews
Rating 6 - Okay. 3 out of 159 reviews
Rating 4 - Poor. 1 out of 159 reviews
Rating 2 - Terrible. 3 out of 159 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Min

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I am fairly disappointed with my stay in the hotel. The room has no separation between the bathroom and shower. The water is all over the place on the floor after showing. The room is noisy at night till 1 am. The service in the restaurant is not acceptable. I was trying to make the reservation with the restaurant manager. Nobody called me back after calling the restaurant twice. The floor was very dirty in the restaurant during breakfast time. This is not an intercontinental standard.
Stayed 2 nights in Jan 2025

10/10 Excellent

Natano

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with awesome people.
Stayed 2 nights in Jan 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jeffry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

marjorie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful accommodations. The location was fabulous. The only negative is the lighting in the bathroom wasn’t very bright. Hard to put on makeup for women.
Stayed 3 nights in Jan 2025

8/10 Good

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious, modern room with a great staff

Auckland was the last stop on our 26-day vacation and this was definitely the right hotel to end with. Every staff member I interacted with was friendly and helpful. The room was wonderful, with a nice view of the harbor. If you are arriving in a car (not taxi or Uber), one thing to watch out for is that they don't really have a driveway in front of the hotel. Just 2 small parking spots where you can pull in, check-in or out, pack or unpack. But if they are busy you might have to make a few laps around the block until a spot is empty.
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane K Folks

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Matthias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! Staff, room and breakfast are top notch!
Stayed 2 nights in Jan 2025

10/10 Excellent

gareth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Excellent
Stayed 3 nights in Dec 2024

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great Location, but for an Intercontinental it is a small hotel and the stuff should be more accommodating. Internet slow and not secure.
Stayed 1 night in Jan 2025

10/10 Excellent

Simon

Travelled with partner
Liked: Amenities, property conditions & facilities
Hotel was quite new. It’s right across from the cruise and ferry terminals
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Renchu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay. We booked two rooms for 6nights. Got a good sleep for every night.
Stayed 6 nights in Dec 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with exceptional staff
Stayed 1 night in Nov 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with friendly, helpful staff.
Stayed 1 night in Dec 2024

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and it's right by the water. It's gorgeous at night and in the daytime.
Stayed 1 night in Dec 2024

10/10 Excellent

Bangalore

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend!
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
It was a beautiful and comfortable hotel room. Staff was attentive and professional.
Stayed 1 night in Dec 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with excellent staff and warm, comfortable rooms. Automatic blinds opened upon entering my room! Lovely view of the harbor and ferry terminal - both quaint and historic. Lovely hotel!!!!
Stayed 1 night in Dec 2024

10/10 Excellent

Karmel, Pacific Palisades

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and incredible location. The ferry terminal is literally across the street from the hotel. It’s adjacent to a small shopping mall great food court. The hotel has a wonderful restaurant which we had two dinners and daily breakfast which was wonderful
Stayed 4 nights in Dec 2024