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The Spencer Hotel by Castle

4.0 star property

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Photo gallery for The Spencer Hotel by Castle

Front of property
Seasonal outdoor pool
Spencer One-Bedroom Suite Balcony & View | In-room safe, desk, laptop workspace, blackout curtains
Lobby sitting area
Spencer One-Bedroom Suite Balcony & View | Living room | LCD TV

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Parking available
  • Business services
  • Laundry room

Explore the area

View in a map
9-17 Byron Avenue, Auckland, 622
  • Place, Shore City Shopping Centre
    ‪5 min walk‬
  • Place, Takapuna Beach
    ‪6 min walk‬
  • Place, Bruce Mason Centre
    ‪10 min walk‬
  • Airport, Auckland (AKL-Auckland Intl.)
    ‪33 min drive‬

Room options

Suite, 1 Bedroom (Spencer)

  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, Balcony (Spencer)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 59 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Suite, 1 Bedroom (Spencer | View)

  • Beach view
  • Sleeps 2
  • 1 King Bed

Twin Room (Spencer | Studio)

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds

Twin Room (Spencer | Studio | View)

7.0 out of 10
Good
(2 reviews)
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

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About this property

The Spencer Hotel by Castle

This smoke-free hotel features a fitness centre, an outdoor tennis court and self parking. WiFi in public areas is free. Additionally, a business centre, conference space and laundry facilities are on-site. Housekeeping is available once per stay.
The Spencer Hotel by Castle offers 40 accommodations with a safe and coffee/tea makers. LCD televisions come with premium cable channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Auckland hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor tennis court and a fitness centre.
The shopping around The Spencer Hotel by Castle gets high marks from our customers. During your stay, you're just a quick walk from Waitemata Harbour. You'll find features such as free WiFi in public areas, plus a gym and a business centre.
  • Free Wi-Fi in some public areas
  • Self-parking available for a fee
  • Amenities include a front desk safe, a business centre and meeting rooms
  • On-site recreation includes an outdoor tennis court and a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • Within a 10-minute walk of Shore City Shopping Centre and Takapuna Beach
The Spencer Hotel by Castle offers its guests an outdoor tennis court and a fitness centre. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 8611 square feet (800 square metres) and includes conference space. A library, multilingual staff, and laundry facilities are also featured at the business-friendly The Spencer Hotel by Castle. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Auckland hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (NZD 30 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Things to do

  • Gym
  • Library
  • Outdoor tennis court
  • TV in common areas

Family friendly

  • In-room microwave
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (once per stay) (for a fee)
  • Multilingual staff

Business services

  • 8,611 square feet of conference space
  • Business centre
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift

More

  • 18 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Microwave

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 2 per cent for credit card payments
The front desk is open daily from 6:00 AM - 2:00 AM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Outdoor pool

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 55.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: NZD 30 per day
  • Cleaning/housekeeping/linen fee: NZD 35 every 3 days
  • Rollaway bed fee: NZD 55.0 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
The front desk at this property is open daily from 6:00 AM - 2:00 AM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Castle Spencer
Castle Spencer Byron
Castle Spencer Byron Hotel
Castle Spencer Byron Hotel Takapuna
Castle Spencer Byron Takapuna
Spencer On Byron Auckland
Spencer Byron Hotel Takapuna
Spencer Byron Hotel
Spencer Byron Takapuna
Spencer Byron
Castle Spencer on Byron Hotel
The Spencer Hotel
The Spencer on Byron Hotel
The Spencer By Castle Auckland
The Spencer Hotel by Castle Hotel
The Spencer Hotel by Castle Auckland
The Spencer Hotel by Castle Hotel Auckland

The Spencer Hotel by Castle Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1004 reviews
Rating 8 - Good. 355 out of 1004 reviews
Rating 6 - Okay. 142 out of 1004 reviews
Rating 4 - Poor. 61 out of 1004 reviews
Rating 2 - Terrible. 30 out of 1004 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

clive, ballarat

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room and views were great, staff were great pleasent and polite to talk with addressing every thing in a good time only issue was the pool was closed whilst we were there which would have been great in the hot weater.
Stayed 2 nights in Dec 2025

10/10 Excellent

Gurjit

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2025

6/10 Okay

Rahema

Travelled with partner
Disliked: Property conditions & facilities
For the price compared to Other apartment suites it could’ve been better. I think it just needs an overall revamp everything still feels olden day. And that might be okay for some. I would note the lobby smelt, and the rooms were slightly musty however they were clean and it was okay. Maybe consider dropping the price.
Stayed 1 night in Dec 2025

10/10 Excellent

Justin

Stayed 1 night in Nov 2025

8/10 Good

Megan

Travelled with family
Liked: Property conditions & facilities
Staff were great, room was comfortable. Unfortunately its pool was getting an upgrade was was out of commission. Air con must have been getting an upgrade because the rooms wall had a covering of dust above curtain was covered in a layer of fluff/dust.
Stayed 2 nights in Nov 2025

6/10 Okay

JONO

Travelled with partner
Liked: Staff & service
Dusty bedside tables, cracked tiles, rub marks all over the doors and walls, overall not too bad but not worth $300 odd a night
Stayed 1 night in Nov 2025

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location, close to shopping and lots of fantastic eateries. Only downside was the pool was closed for maintenance which wasn’t advised at time of booking and the air conditioning in our room was stuck on 17 degrees. Good job I like a cool room.
Stayed 1 night in Nov 2025

8/10 Good

Merle

Stayed 1 night in Nov 2025

4/10 Poor

di

Travelled with family
Disliked: Amenities, property conditions & facilities
Air conditioner wasn’t working and we have to change the room. Swimming pool was closed and was not notified to us until we arrived and saw the board notice.
Stayed 3 nights in Oct 2025

10/10 Excellent

george

Stayed 1 night in Oct 2025

10/10 Excellent

Ashwin

Stayed 1 night in Oct 2025

8/10 Good

Mark van

Liked: Cleanliness
None to add
Stayed 1 night in Oct 2025

6/10 Okay

Barry

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Reception welcome was wonderful. Top marks. Entry foyer very tired. We had to wash down our bathroom bench as it had large sticky rings on it. Really dirty ironing board cover. Surprised at now no breakfast option. We had been regular guests before moving to Wellington 8 years ago, and were amazed in the difference in that time. We needed to leave at 5.15 am for an early start, and we had to try 3 times to get the front door button to open for us.
Stayed 1 night in Oct 2025

6/10 Okay

Alastair

Travelled with family, Business traveller
Liked: Cleanliness
Adequate for my needs
Stayed 1 night in Oct 2025

8/10 Good

Shanan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Now location and easy to access.
Stayed 2 nights in Sep 2025

6/10 Okay

Simon, Te Puke

Travelled with family
The weekend market down the road was good value. No issues with the room, perfect for the couple of nights we were there.
Stayed 2 nights in Sep 2025

8/10 Good

Cornelia

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Maria, Dargaville

Travelled with family and small children
Good
Stayed 1 night in Sep 2025

8/10 Good

Lupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were wonderful. Great view from our room.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lanita

Stayed 1 night in Sep 2025

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2025

10/10 Excellent

Clare

Travelled with family
Liked: Amenities
Bh
Stayed 1 night in Sep 2025

6/10 Okay

Bob

Liked: Cleanliness, staff & service

Underwhelmed

To be honest i was disappointed. We stayed here as we needed an accessible room for my wife who had a broken ankle. One of the reasons we chose this place is the advertise breakfast available. It did not appear to be avail at all and while there used to be a restaurant, it was long closed. The hotel is very tired and in need of an upgrade. Our room decor was very much 1980's. The room was also very cold. The aircon would only blow cold air. There was only 2 switches and a thermostat so not hard to figure out how to operate. It just wouldn't blow warm air. To make it worse it was a very stormy night and you could feel the cold draft coming through the joinery. The staff interaction was very limited as we were restricted to our room. They did have a wheelchair which is a bonus. But it was old and falling to bits. The wheels were extremely loose and there were numerous broken spokes. I used it only because i had no choice. In summary, the hotel is in a good location, but is tired, and an ok place to stay as the cleanliness is absolutely fine, i don't believe it is value for money.
Stayed 1 night in Sep 2025

6/10 Okay

Sally

Business traveller
Stayed 1 night in Aug 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025