2/10 â UngenĂŒgend
Michael P.
4. Aug. 2025
Gut: Sauberkeit
Not exactly sure where to begin with how bad our experience was here.First of all calling this an apartment is a complete stretch. This an extra building behind a primary residential home that is above a garage. There were no instructions telling us how to navigate the property.When we finally got inside the building we realized the AC had not been turned on. It was 105 degrees in Austin so the room above said garage was probably 120. We turned on the unit and it would only blow out room temperature air. It would have taken 8 hours to get the room cooled to a reasonable temperature. I was told by the contact on VRBO it was "standard practice" to keep the room at room temperature when the property isn't occupied. I then tried calling the contact for the listing the phone rang three times and she proceeded to text me. I asked if we could get a refund since the property was uninhabitable and was basically told I didn't give the AC unit enough time to cool. The most frustrating part is that I didn't check in until 5 PM Friday. It should be the bare minimum to turn on the AC if the unit takes significant time to cool. When we tried to get help or express our frustration the host made it seem like it was our fault and would not even consider a refund. Steer clear of this place at all cost!
Michael P.
Aufenthalt von 3 NĂ€chten im August 2025