We had a nice stay here. At the time that we booked, the listing did not specify if we would be upstairs or downstairs until after we booked. Also, a queen sized sofa-bed was advertised, and that is not what was in the home (it was either twin or full). I messaged the hosts twice with questions/concerns and received no response (and still have not, several days later). It was a fine stay and we didn't have any major problems.