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Charltons Banff

3.0 star property

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Lobby
Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets
Exterior
Reception
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

View in a map
513 Banff Ave, Banff, AB, T1L1B4
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪13 min walk‬

Room options

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

8.6 out of 10
Excellent
(37 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft | Premium bedding, iron/ironing board, free WiFi, bed sheets

Loft

8.2 out of 10
Very good
(61 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Two Queen Room With Mountain View

  • Sleeps 4

View all photos for Suite

Suite | Premium bedding, iron/ironing board, free WiFi, bed sheets

Suite

8.4 out of 10
Very good
(24 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

Deluxe Queen Room

  • Sleeps 2

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(31 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • 28 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

Loft Suites

  • Sleeps 2

Kitchenette Suite

  • Sleeps 4

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior King Suite With Sofa Bed-Non-Smoking

  • Sleeps 3

View all photos for Deluxe Room

Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room

  • Sleeps 4

View all photos for Kitchenette Suites

Premium bedding, iron/ironing board, free WiFi, bed sheets

Kitchenette Suites

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe King Room

  • Sleeps 2

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Reception
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About this property

Charltons Banff

Hotel in Banff
This smoke-free hotel features self parking, free use of bicycles and gas grills. WiFi in public areas is free. Other amenities include a fireplace at reception and a front desk safe.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Free WiFi in public areas and self-parking (surcharge) are available.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a car charging station and a terrace
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Just a 1-minute drive from Banff National Park Information Centre and 9 minutes from Upper Hot Springs
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests a terrace, barbecue grills, and a fireplace in the lobby. WiFi is free in public spaces. Charltons Banff also features a front desk safe and a water dispenser. For a fee, parking is available.

This 3-star Banff hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Banff Inn 501 Banff Ave, Banff, AB T1L 1A9
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 451 out of 1016 reviews
Rating 8 - Good. 323 out of 1016 reviews
Rating 6 - Okay. 135 out of 1016 reviews
Rating 4 - Poor. 69 out of 1016 reviews
Rating 2 - Terrible. 38 out of 1016 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Modesto

Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Ankit

Stayed 2 nights in Jun 2025

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities
Perfect hotel
Stayed 2 nights in Aug 2025

8/10 Good

Cinthya Claricia Montero

Travelled with family and small children
Liked: Staff & service
Great convenient location, close to the main street.
Stayed 3 nights in Aug 2025

10/10 Excellent

Jennifer

Liked: Cleanliness
Great value. Highly recommend.
Stayed 1 night in Aug 2025

6/10 Okay

Cecilia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
This hotel is in a great location; it was only a 5-10 minute walk to downtown Banff. The front desk staff was friendly and were able to check us in to our room an hour early or so. The kitchenette suite was not very clean unfortunately. While the beds were comfortable, we discovered small stains on the sheets on two of the beds. The floors were very dirty as well, and all of my white socks quickly turned black on the bottom after walking around for a short period. We enjoyed having a kitchenette though, and it was stocked with all we needed. Overall, I wouldn’t stay here again but I did enjoy the location.
Stayed 3 nights in Aug 2025

8/10 Good

Ali

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 4 nights in Jun 2025

10/10 Excellent

Emi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

4/10 Poor

Dilbagh

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Old property, doesn’t justify the price we paid to stay there, no breakfast option, there’s no pool at this property. You have to walk half naked to next property where the staff was rude next door. Beds are not comfortable, but it was clean property and the room service was great at refilling the toiletries without reminding
Stayed 2 nights in Aug 2025

8/10 Good

Ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a lovely room, upgraded to a mountain view.
Stayed 2 nights in Aug 2025

10/10 Excellent

Sukhpal

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Aug 2025

2/10 Terrible

Denisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Zhanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was so happy to find this mini apartment with a room for myself and two separate twin beds for my adult kids who do not like to share. We finally got some rest. And while this hotel doesn’t have the latest modern decor or a fabulous fancy lobby it has everything we needed for comfort. It has wooden floors which we liked less bacteria. It has air conditionin. In the main bedroom it didn’t quite reach but there was a fan that did the job nicely. There was even fruit, water and coffee in the lobby. I truly loved staying her more than in other fancier hotels.
Stayed 1 night in Aug 2025

10/10 Excellent

Sona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location, very walkable, right in Banff. There’s an elevator in the hotel, which made moving our luggage easy. Good parking. We chose the kitchenette suite and I cannot stress enough how amazing it was - they had all the utensils you would need to cook full meals, which is exactly what we wanted. You can’t go wrong with the kitchenette suite. They have free coffee and tea downstairs. The view is gorgeous, and it was really quiet. Perfect location. We had such a relaxing time, and would definitely come back again. The only complaint I have is that the luggage cart they have is cheap and terrible, but we’re probably the only ones coming with inordinate amount of luggage. Also the front desk NEVER picks up, NEVER, no matter what time you call them.
Stayed 4 nights in Aug 2025

8/10 Good

Landon

Stayed 1 night in Aug 2025

8/10 Good

Marites

Stayed 1 night in Aug 2025

8/10 Good

Fatemeh

Stayed 1 night in Aug 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2025

10/10 Excellent

Dilipkumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 1 night in Aug 2025

8/10 Good

Emma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal and spacious stay in Banff
Stayed 3 nights in Aug 2025

4/10 Poor

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
No ac working very hot, changed rooms but not much better. Waiting for maintenance
Stayed 1 night in Aug 2025

10/10 Excellent

Holly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was amazing
Stayed 2 nights in Aug 2025

6/10 Okay

Susan

Stayed 1 night in Aug 2025

4/10 Poor

Marco

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property needs a remodel, it’s old and looks it. Didn’t get the room we reserved and the “upgrade” to a king bed was deceiving, didn’t care for the room nor the spiral staircase. Very disappointed with this property, lowest point of a great vacation.
Stayed 4 nights in Aug 2025