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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Exterior
Fireplace
Deluxe Room, 1 King Bed, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets
Lobby
Indoor pool

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Free Wi-Fi
  • Parking available
  • Housekeeping

Explore the area

View in a map
513 Banff Ave, Banff, AB, T1L1B4
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪12 min walk‬

Room options

Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(38 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft | Premium bedding, iron/ironing board, free WiFi, bed sheets

Loft

8.2 out of 10
Very good
(62 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Deluxe Two Queen Room With Mountain View

  • Sleeps 4

View all photos for Suite

Suite | Premium bedding, iron/ironing board, free WiFi, bed sheets

Suite

8.4 out of 10
Very good
(25 reviews)
  • 2 bedrooms
  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

Deluxe Queen Room

  • Sleeps 2

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(15 reviews)
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Mountain view

Loft Suites

  • Sleeps 2

Kitchenette Suite

  • Sleeps 4

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • City view

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Junior King Suite With Sofa Bed-Non-Smoking

  • Sleeps 3

View all photos for Kitchenette Suites

Premium bedding, iron/ironing board, free WiFi, bed sheets

Kitchenette Suites

  • Sleeps 4

View all photos for Deluxe King Room

Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe King Room

  • Sleeps 2

King Loft With Fireplace

  • Sleeps 3

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About this property

Charltons Banff

Hotel with an indoor pool, near Fairmont Banff Springs Bowling Centre
Along with an indoor pool, this smoke-free hotel has Access to hot tub and self parking. WiFi in public areas is free. Additionally, free use of bicycles, gas grills and a fireplace at reception are on-site.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

An indoor pool and Access to hot tub are on site.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Enjoy features like free WiFi in public areas, plus an indoor pool and 1 hot tub.
  • Free WiFi
  • Self-parking available for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Amenities include a front desk safe, a car charging station and a terrace
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests an indoor pool, Access to hot tub, and complimentary bicycles. WiFi is free in public spaces. A terrace, barbecue grills, and a fireplace in the lobby are also featured at Charltons Banff. For a fee, parking is available.

This 3-star Banff hotel is smoke free.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited on-site self parking

Things to do

  • Free bicycle rentals
  • Hot tub
  • Indoor pool
  • Ski passes

Family friendly

  • Indoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

More

  • 3 floors
  • Fireplace in lobby
  • Smoke-free property
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Banff Inn 501 Banff Ave, Banff, AB T1L 1A9
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 468 out of 1022 reviews
Rating 8 - Good. 321 out of 1022 reviews
Rating 6 - Okay. 133 out of 1022 reviews
Rating 4 - Poor. 66 out of 1022 reviews
Rating 2 - Terrible. 34 out of 1022 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. I do like flatter pillows but the bed was super comfy
Stayed 1 night in Oct 2025

6/10 Okay

Edwin

Travelled with family
Liked: Cleanliness, room comfort
Staff was friendly and helpful. Room was clean, but entire facility is dated.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ynah Patricia, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a long walk from downtown.
Stayed 1 night in Oct 2025

10/10 Excellent

JEREMY, CALGARY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Surprisingly nice. I’m cheap, and booked the “cheap” hotel so I wasn’t expecting much. I was upgraded to a jr. suite and it was fantastic. But I got the feeling that all of the rooms were this nice as well, just smaller. I wish I was here for more than just one night. I will be back.
Stayed 1 night in Oct 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

8/10 Good

Mary jane

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was spacious, front desk staff very friendly and accommodating
Stayed 1 night in Oct 2025

10/10 Excellent

Megha

Stayed 1 night in Oct 2025

10/10 Excellent

pierre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Eric

Travelled with partner
Liked: Cleanliness
Had a great stay, for some reason the mattress was placed sideways on the bedframe with the bed made so it was a little concerning for the first night before i rotated it myself. Nothing like sleeping with your feet off the edge of the bed. Its recommended that you park earlier into the night and walk into town as paying for parking doesn't garentee you a parking spot. The loft was a great room to stay in all things considered. Just hope you aren't taking a nap if they happen to be testing the fire alarms as it sure startles you in ykur sleep mid day.
Stayed 3 nights in Oct 2025

8/10 Good

Swanand

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

anna

Liked: Cleanliness, staff & service
Disliked: Amenities
The rooms were amazing. They clearly just redid them all and they are very, very nice and big. It’s basically like a motel style hotel and the hotel itself is very very dated, but it’s got a great location and again the rooms were pristine.
Stayed 1 night in Oct 2025

10/10 Excellent

tasnimul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really clean comfortable and safe, stuffs are very friendly
Stayed 3 nights in Oct 2025

8/10 Good

Simranjeet, Winnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an average experience cause we faced an issue with the room we lived in. The washroom door was broken, since we were all women we managed our stay. Otherwise, rest everything was good.
Stayed 2 nights in Oct 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 2 nights in Oct 2025

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little dusty but accommodations were nice overall.
Stayed 2 nights in Oct 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very clean, the staff members were very helpful and knowledgeable. Parking was convenient. There were nearby restaurants and shopping malls. Local transportation was very close and easy to access. The room was clean and spacious.
Stayed 4 nights in Sep 2025

8/10 Good

Elaine, Fort McMurray

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it's away from the busy tourist areas, because it was quiet, yet it's not that far away from the stores, restaurants, etc (there are some restaurants around the hotel as well.) My only complaint really, is there is a $15 parking cost and that wasn't stated in the ad so it was a surprise. I loved the comfy bed, it was like sleeping on a cloud. I am tall and I loved the big bath tub that I could stretch out in, almost laying out completely. It's not far from the grocery store as well. Staff were pleasant, even when I locked myself out of the room!
Stayed 1 night in Oct 2025

10/10 Excellent

Nawal

Stayed 1 night in Oct 2025

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice stay and good view
Stayed 2 nights in Oct 2025

2/10 Terrible

Rajendra, Frisco

Disliked: Cleanliness, amenities, property conditions & facilities
Despite booking a Deluxe Room, we were instead placed in a Kitchenette Suite as an “upgrade.” This was not an upgrade. The room was poorly maintained: it smelled bad, did not have functioning AC throughout the space, several outlets didn’t work, and the lights were mismatched and unpleasant. On the first night, when we asked to be given the room we originally booked—or, failing that, to cancel with refund so we could find other accommodations—we were told by the front desk that nothing could be done and that we would have to wait until the next day. Manager moved us to the Deluxe Room (which was much more acceptable) the second night.
Stayed 2 nights in Sep 2025

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms but noticed a whistling sound in closet wall. By morning a puddle had formed in closet. Wiped it up but large puddle kept returning so obvious leaking pipe behind wall. Advised front desk but we checked out before maintenance arrived (as was planned, not due to leak)
Stayed 1 night in Oct 2025

10/10 Excellent

Numida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to restaurants. Easy parking friendly staff , pet friendly and clean.
Stayed 1 night in Oct 2025

10/10 Excellent

Marlene

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Paying for outdoor parking seems a little chincy
Stayed 1 night in Oct 2025

8/10 Good

Michelle

Travelled with family
Cleann room
Stayed 1 night in Oct 2025

8/10 Good

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 4 nights in Sep 2025