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Charltons Banff

3.0 star property

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Photo gallery for Charltons Banff

Lobby
Terrace/patio
Exterior
Deluxe Room, 2 Queen Beds, Mountain View | Premium bedding, iron/ironing board, free WiFi, bed sheets
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking available
  • Pet-friendly
  • Housekeeping
  • Free WiFi

Explore the area

Map
513 Banff Ave, Banff, AB, T1L1B4
  • Banff National Park Information Centre
    ‪10 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪10 min walk‬
  • Tunnel Mountain
    ‪5 min drive‬

Room options

View all photos for Suite

Suite | Premium bedding, iron/ironing board, free WiFi, bed sheets

Suite

  • Sleeps 4
  • 2 Single Beds and 1 Queen Bed

View all photos for Deluxe Room, 1 Queen Bed

Deluxe Room, 1 Queen Bed | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | Premium bedding, iron/ironing board, free WiFi, bed sheets

Deluxe Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Loft

Loft | Premium bedding, iron/ironing board, free WiFi, bed sheets

Loft

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed with Sofa bed, Non Smoking

Junior Suite, 1 King Bed with Sofa bed, Non Smoking | Premium bedding, iron/ironing board, free WiFi, bed sheets

Junior Suite, 1 King Bed with Sofa bed, Non Smoking

  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Mountain View

Deluxe Room, 2 Queen Beds, Mountain View | View from room

Deluxe Room, 2 Queen Beds, Mountain View

  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.5 out of 5, Wonderful, (1154)
The price is CHF 311
for 1 room
includes taxes & fees
17 May - 18 May
Banff Inn

About this property

Charltons Banff

Hotel in Banff, near Banff Centre for Arts and Creativity
This smoke-free hotel features self parking, free use of bicycles and gas grills. WiFi in public areas is free. Other amenities include a fireplace at reception and a front desk safe.
Charltons Banff offers 65 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and complimentary bathrobes. Beds feature premium bedding. 37-inch LCD televisions come with cable channels.

Bathrooms include complimentary toiletries and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include complimentary bicycles.

Children aged under 17 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Charltons Banff. During your stay, you're just a quick walk from Victoria Glacier. Free WiFi in public areas and self-parking (surcharge) are available.
  • Free WiFi
  • Self-parking available for a fee
  • Amenities include a front desk safe, a terrace and a fireplace at reception
  • On-site recreation includes complimentary bicycles
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • Within a 15-minute walk of Banff National Park Information Centre and Banff Lake Louise Tourism Bureau
  • Dogs welcome for a fee (restrictions apply)
Charltons Banff offers its guests a terrace, barbecue grills, and a fireplace in the lobby. WiFi is free in public spaces. Charltons Banff also features a front desk safe and a water dispenser. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Banff hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Ski shuttle nearby
  • Parking on site (CAD 15.70 per night; includes in/out privileges)
  • Limited on-site parking

Things to do

  • Free bicycle rentals
  • Ski passes

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)

Outdoors

  • Barbecue grill
  • In a national park
  • In the mountains
  • Terrace

Accessibility

  • No lift

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Access via exterior corridors
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 11 PM
Front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternative location: [Banff Inn 501 Banff Ave, Banff, AB T1L 1A9]
For any questions, please contact the property using the information on the booking confirmation
Guests arriving between 11 PM and 6:30 AM can use the exterior telephone beside the lobby door for check-in assistance.

Renovations and closures

The following facilities or services will be unavailable from March 26 2025 to December 31 2025 (dates subject to change):
  • Recreation facilities
  • Hot tub
  • Swimming pool

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 25 per pet, per night
  • Only dogs are allowed
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: CAD 15.70 per night (in/out privileges)
  • Pet fee: CAD 25 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - 11 PM.
Guests arriving after hours will need to go to the following location to check in: Banff Inn 501 Banff Ave, Banff, AB T1L 1A9
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Charlton's Cedar Court
Charlton's Cedar Court Banff
Charlton's Cedar Court Hotel
Charlton's Cedar Court Hotel Banff
Charlton`s Cedar Court Hotel Banff
Charltons Cedar Court Banff
Charltons Cedar Court Hotel Banff
Charltons Banff Hotel
Charltons Hotel
Charltons Banff
Charltons
Charltons Banff Hotel
Charltons Banff Banff
Charltons Banff Hotel Banff

Charltons Banff Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 426 out of 1006 reviews
Rating 8 - Good. 324 out of 1006 reviews
Rating 6 - Okay. 143 out of 1006 reviews
Rating 4 - Poor. 71 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hunter

Stayed 3 nights in Jan 2025

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Jan 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Stephane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service
Friendly and helpful staff. Checked in and out with ease. Stairs in the room were the only thing I didn’t like.
Stayed 2 nights in Jan 2025

10/10 Excellent

Beyzanur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything it was perfect
Stayed 2 nights in Jan 2025

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Daryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good! Decor is a bit dated but does not impact the stay, parking is limited so keep that in mind. Only issue is the AC/heating unit is only on one side of the suite so if you plan on closing the door to the room it gets cold in the winter, probably gets hot in the summer I would assume. Chili’s and the Keg restaurants are easy to access!
Stayed 2 nights in Jan 2025

6/10 Okay

Adriel

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall a good experience, except for the fact that one of the front desk staff was quite rude and did not try to hid the fact that he did not want to be there. This staff member should be reminded that good customer service is an important part of working at a hotel, even if you dislike your job.
Stayed 3 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

James, Calgary

Rooms have been beautifully renovated! Excellent value in Banff.
Stayed 1 night in Jan 2025

6/10 Okay

emma

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
in my loft room it was way to hot upstairs and the hot tub made me a chemical burn all over my body.
Stayed 3 nights in Jan 2025

8/10 Good

Brandi

Travelled with family and small children
Liked: Cleanliness
Disliked: Property conditions & facilities
We enjoyed our stay in the loft room with a fireplace. It is a bit dated, but clean and cozy.
Stayed 2 nights in Jan 2025

4/10 Poor

gurjeet, Edmonton

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The linen used in the room on the bed was not clean at all. It was resused. Concerns was raised and it was fixed next day as it could not be chnahed after arrival. No microwave in room had to go down to lobby to always heat up something.. Over all not a pleasant experience.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kaye

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property as quiet and nice. Long walk to Pool in the cold when wet.
Stayed 2 nights in Jan 2025

6/10 Okay

Ludmila

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Zaina

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Kerrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this place!!!
Stayed 2 nights in Jan 2025

4/10 Poor

Jim, Calgary

Travelled with partner
Disliked: Property conditions & facilities
Our stay at Charltons was fine to disappointing for the most part the first night. The carpet was really old and needing replacement and the bed was uncomfortable. I wouldn’t stay there again. What made the rating go down is the paper thin walls and structural integrity questions I have. The people next door to us were having a party until 3 am and we could hear all of their laughing and most of what they were saying. I don’t know if they were having a wrestling match or running up and down the turnstile stairs but what they were doing shook our loft where we were sleeping. The lamps shook and moved and the bed jostled every time they bounced around in their room.
Stayed 2 nights in Jan 2025

10/10 Excellent

Glenda

Stayed 2 nights in Jan 2025

10/10 Excellent

Jen

Travelled with family
Stayed 1 night in Jan 2025

10/10 Excellent

Ridel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff was really nice, parking wasn’t that good though.
Stayed 1 night in Nov 2024

10/10 Excellent

Makenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and clean

Very convenient, close to downtown. Had to pay for on site parking which I wasn’t aware of ahead of time.
Stayed 2 nights in Dec 2024