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Douglas Fir Resort and Chalets

3.0 star property

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Photo gallery for Douglas Fir Resort and Chalets

Outdoor spa tub
Exterior
Lobby
Gym
Loft in Lodge | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Reviews

8.0 out of 10
Very good

Popular amenities

  • Hot tub
  • Fireplace
  • Kitchen
  • Barbecue grill
  • Gym
  • Parking included

Explore the area

View in a map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Place, Banff Centre for Arts and Creativity
    ‪3 min drive‬
  • Place, Banff National Park Information Centre
    ‪3 min drive‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪4 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Studio, 1 Queen Bed with Sofa bed, Kitchen

7.8 out of 10
Good
(11 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

7.2 out of 10
Good
(10 reviews)
  • 61 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

View all photos for Apartment, 1 bedroom on the lower level of fourplex unit

Full-sized fridge, microwave, oven, stovetop

Apartment, 1 bedroom on the lower level of fourplex unit

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit | 1 bedroom, in-room safe, blackout curtains, iron/ironing board

Loft, 1 Bedroom on the upper level of fourplex unit

  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

Family fun on the slopes, near Tunnel Mountain
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star condo has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains.

2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Douglas Fir Resort and Chalets's great location. During your stay, you're just a quick walk from Surprise Corner. You'll find features such as free WiFi in public areas, free self-parking and a free ski shuttle. Built in 1946, this comfortable condo has 130 condos over 4 floors. Free WiFi and a deep-soaking bath are available in each condo.
  • Each condo offers a kitchen, a fireplace and a balcony or patio
  • Free WiFi
  • Free self-parking
  • Splash around at the free water park with a waterslide
  • Amenities include a lift and a vending machine
  • On-site recreation includes a 24-hour gym and 2 hot tubs -
  • Guests have great things to say about the clean guestrooms and the location
  • Just a 3-minute drive from Tunnel Mountain and a few minutes from Banff Centre for Arts and Creativity
  • Free ski shuttle service
Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness centre. Getting to the slopes is a breeze with this mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect winter holiday with ski storage and ski passes.

Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Banff condo.

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1438 out of 3873 reviews
Rating 8 - Good. 1446 out of 3873 reviews
Rating 6 - Okay. 600 out of 3873 reviews
Rating 4 - Poor. 270 out of 3873 reviews
Rating 2 - Terrible. 119 out of 3873 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Niken

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Property is old and dated.
Stayed 3 nights in Aug 2025

8/10 Good

Sherry

Travelled with family and small children
Liked: Cleanliness
Really quiet and beautiful surroundings. Nice to get a break from the busy downtown area.
Stayed 3 nights in Aug 2025

6/10 Okay

Hal

Disliked: Cleanliness, property conditions & facilities
The property is very old and dated, rooms are clean but carpets are clearly worn and dirty. Entire property is in need of upgrading, at the very least, new flooring and wall paint.
Stayed 1 night in Aug 2025

2/10 Terrible

Garry

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Only queen size bed with large, uncomfortable divot in the middle. Hallway carpet looked ancient and not evidently steam cleaned any time recently. Banff is expensive in general but this place is way overpriced! Kitchen cupboards were old and some didn’t close properly. Coffee table was chipped and looked like top had been glued on off-centre. Drapes couldn’t be overlapped to keep patio light out. Cleaning staff seem to have done pretty good job with the suite itself. Water park looked nice and apparently where owners put bulk of investment. Counter staff and check-in experience were fine. Would not return here or recommend to friends.
Stayed 1 night in Aug 2025

6/10 Okay

Melissa

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very old. Could use some love and care. Dirty vents and tape holding things together. Door handle in bathroom broken. Slide area cool For kids but again old and visibly dirty.
Stayed 1 night in Aug 2025

10/10 Excellent

Ric Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Location and water park are awesome
Stayed 2 nights in Aug 2025

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The little kitchens that are available in the suites are nice to have
Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, property conditions & facilities
Nice to be away from downtown Banff
Stayed 1 night in Aug 2025

10/10 Excellent

Vanessa

Travelled with family and small children
Liked: Cleanliness, amenities
Great hotel for families with kids. Old hotel but clean and friendly staff. Easy bus into town right out front.
Stayed 2 nights in Aug 2025

10/10 Excellent

Abegail

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location for the price, great facilities even though sauna is not working when we visit, waterpark with 2 slides and 2 hot tub (indoor and outdoor) is still a plus! We also booked the loft with kitchenette which is very good for longer stay because we can cook our food. Service is also amazing, whenever we get back to our room from a long day tour, we get into a clean bed sheets, towels and empty trash cans. Property is outdated but overall is still amazing!
Stayed 3 nights in Aug 2025

4/10 Poor

Tanya, Morristown

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
For 15 years, we used to stay at the Douglas Fir with our 3 kids every summer. It is a great place for families because of the loft beds and little kitchen. We haven’t been back for 5 years and it really has gone downhill mainly because there has been almost no maintenance or upgrades. The loft apartment had damaged furniture, filthy kitchen seating with ripped cushions. The waterside and outdoor hottub are excellent for kids but the condition of the change rooms was gross. Douglas Fir has got a lot of good features, just be prepared for a very shabby yet expensive experience
Stayed 1 night in Aug 2025

10/10 Excellent

Maia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
good internet, roomy, hot tub and water slides are great
Stayed 1 night in Aug 2025

6/10 Okay

Ryan

Travelled with family

Showing its age...

The hotel is definitely showing its age. It's overdue for some renovations. The room was clean, but everything was worn out. The electrical outlets were so worn out wouldn't hold anything with any weight (like a phone charger), all the faucets were falling apart, and there was inexplicably a oval seat on a round toilet... Despite that, the kids liked the waterslide, and the outdoor hot tub was really nice after a day of hiking, and the staff was friendly
Stayed 2 nights in Aug 2025

8/10 Good

Allan

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Kelly

Liked: Cleanliness, property conditions & facilities
Nice property. Easy, thorough, informative, and friendly check in. A little dated, and we were disappointed that the hot tub closed at 9:00 pm.
Stayed 1 night in Aug 2025

8/10 Good

Glenda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It would be a good location to stay for a few days. We found it a little hard to figure out the parking and getting to our room. The room was large. AC worked well, and the fridge is full-size. Use the bus if you can to get downtown as parking is very limited.
Stayed 1 night in Aug 2025

2/10 Terrible

Suraj

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

6/10 Okay

Christopher

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Many amenities that were not available for the price paid. Paid premium during peak season but wasn’t reflected what was advertised. Love Banff though
Stayed 1 night in Aug 2025

8/10 Good

Rebecca

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was spacious but a little dated. Full kitchen and 1.5 bath was nice after being cramped other places. Assigned parking spot, so no issues looking for spot. Staff super friendly.
Stayed 1 night in Aug 2025

8/10 Good

Irina

Travelled with group
Liked: Cleanliness, amenities
We had a nice stay in our room. It had enough space for four people, and the kitchen was fully equipped with everything we needed. Our balcony faced the forest, and the room was quiet. The room decor is a bit dated.
View from our balcony
Stayed 1 night in Jul 2025

10/10 Excellent

Elaine

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2025

8/10 Good

Brigette

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Brian

Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay. We had to request more pillows, blankets, and hand soap. We loved the reserved parking at Douglas Fir, although it was tight at times. My kids loved the waterpark and went there every day.
Stayed 5 nights in Aug 2025

6/10 Okay

Amanda, Buffalo

Disliked: Amenities
Solo traveler stayed 5 nights. Housekeeping only attended to my room one time. Modest but quite spacious room with full kitchen. Wood burning fire place. Wood available in underground parking area. Waterpark, pool and indoor/outdoor hot tubs. View from outside pool was nice. No onsite grocery, store or restaurant so plan ahead. Easy access to Hoodoo trail and bus stop is across the street. Elk visited resort grounds daily. Fun to see.
Stayed 5 nights in Aug 2025

8/10 Good

Gloria

Liked: Cleanliness, room comfort

Great place for nature lovers.

The resort could use some updating but we loved staying there. Staff was amazing, condo was clean and had everything we needed for our week long stay. Our condo balcony looked out over the wilderness with bike trails that doubled as game trails. A small herd of elk came down off the mountain in the mornings and grazed right under and out from the balcony. Also had a coyote trot down the trail one evening. If you like quiet and nature trails that go on for miles this is the place for you.
Stayed 6 nights in Aug 2025