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Douglas Fir Resort and Chalets

3.0 star property

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Exterior
Studio, 1 Queen Bed with Sofa bed, Kitchen | Private kitchen | Full-sized fridge, microwave, oven, stovetop
Lobby
Loft in Lodge | In-room dining
Studio, 1 Queen Bed with Sofa bed, Kitchen | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View in a map
525 Tunnel Mountain Road, Banff, AB, T1L1B2
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪3 min drive‬
  • Place, Banff Lake Louise Tourism Bureau
    ‪4 min drive‬

Room options

View all photos for Studio, 1 Queen Bed with Sofa bed, Kitchen

Studio, 1 Queen Bed with Sofa bed, Kitchen | In-room safe, blackout curtains, iron/ironing board, free WiFi

Studio, 1 Queen Bed with Sofa bed, Kitchen

7.8 out of 10
Good
(11 reviews)
  • 39 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Loft in Lodge

Loft in Lodge | Living room | 42-inch flat-screen TV with cable channels, TV, fireplace

Loft in Lodge

7.2 out of 10
Good
(10 reviews)
  • 61 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Single Murphy Bed

View all photos for Apartment, 1 bedroom on the lower level of fourplex unit

Full-sized fridge, microwave, oven, stovetop

Apartment, 1 bedroom on the lower level of fourplex unit

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Loft, 1 Bedroom on the upper level of fourplex unit

Loft, 1 Bedroom on the upper level of fourplex unit | In-room safe, blackout curtains, iron/ironing board, free WiFi

Loft, 1 Bedroom on the upper level of fourplex unit

  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 3 Queen Beds and 1 Double Sofa Bed

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About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Douglas Fir Resort and Chalets

Family fun on the slopes, near Tunnel Mountain
Douglas Fir Resort and Chalets offers a convenient ski shuttle service; those who skip the slopes can take advantage of ski storage and ski passes. Each condo boasts a fireplace and a deep soaking tub, while also offering a kitchen and a flat-screen TV with cable channels. Guests can appreciate conveniences, such as a dining area and a sitting area, and other amenities include free WiFi and a balcony.
Douglas Fir Resort and Chalets offers 130 accommodations with fireplaces and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. 42-inch flat-screen televisions come with premium cable channels. Accommodation at this 3-star condo has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include portable fans and blackout curtains.

2 hot tubs are on site. In addition to a kids' pool, other recreational amenities include a complimentary water park and a 24-hour fitness centre.

Children aged under 18 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Douglas Fir Resort and Chalets's great location. During your stay, you're just a quick walk from Surprise Corner. You'll find features such as free WiFi in public areas, free self-parking and a free ski shuttle. Built in 1946, this comfortable condo has 130 condos over 4 floors. Free WiFi and a deep-soaking bath are available in each condo.
  • Each condo offers a kitchen, a fireplace and a balcony or patio
  • Free WiFi
  • Free self-parking
  • Splash around at the free water park with a waterslide
  • Amenities include a lift and a vending machine
  • On-site recreation includes a 24-hour gym and 2 hot tubs -
  • Guests have great things to say about the family-friendly amenities and the helpful staff
  • Just a 3-minute drive from Tunnel Mountain and a few minutes from Banff Centre for Arts and Creativity
  • Free ski shuttle service
Soothe your muscles in one of the 2 hot tubs after a day on the slopes or enjoy the use of other amenities, including a complimentary water park and a 24-hour fitness centre. Getting to the slopes is a breeze with this mountain condo's complimentary ski shuttle. Douglas Fir Resort and Chalets helps provide the perfect winter holiday with ski storage and ski passes.

Public spaces have free WiFi. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Banff condo.

Property amenities

Ski

  • Cross-country skiing nearby
  • Downhill skiing nearby
  • Free ski shuttle
  • Ski area nearby
  • Ski equipment rentals nearby
  • Ski lessons nearby
  • Ski lifts nearby
  • Ski passes
  • Ski runs nearby
  • Ski storage
  • Snow tubing nearby
  • Snowboarding nearby

Pool/Spa

  • 2 hot tubs
  • Waterslide

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free ski shuttle
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave
  • Oven
  • Paper towels

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Towels provided

Living spaces

  • Fireplace
  • Separate dining area
  • Separate sitting area

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • DVD player

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Picnic area

Climate control

  • Air conditioning
  • Heating
  • Portable fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free local calls
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Vending machine

Location highlights

  • In a national park
  • In the mountains

Things to do

  • 24-hour gym
  • Children's pool
  • Free water park
  • Ski passes
  • Ski storage
  • Waterslide
  • Bicycle rentals nearby
  • Golf lessons nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horseback riding nearby
  • Ice skating nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Sledding nearby
  • Snowmobiling nearby
  • Snowshoeing nearby
  • Spelunking nearby
  • Ziplining nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 24 buildings
  • 4 floors
  • Built in 1946

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Douglas Fir And Chalets Banff
Douglas Fir Chalets Banff
Douglas Fir Resort
Douglas Fir Resort & Chalets
Douglas Fir Resort & Chalets Banff
Douglas Fir Banff
Douglas Fir Hotel Chalets
Douglas Fir Resort & Chalets Hotel Banff
Douglas Fir Resort And Chalets
Douglas Fir Resort and Chalets Condo
Douglas Fir Resort Chalets
Douglas Fir Resort and Chalets Banff
Douglas Fir Resort and Chalets Condo Banff

Douglas Fir Resort and Chalets Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 1459 out of 3923 reviews
Rating 8 - Good. 1464 out of 3923 reviews
Rating 6 - Okay. 608 out of 3923 reviews
Rating 4 - Poor. 272 out of 3923 reviews
Rating 2 - Terrible. 120 out of 3923 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Arryn

Stayed 3 nights in Oct 2025

10/10 Excellent

Catherine

Liked: Cleanliness, room comfort
The units are older but are clean and have everything you could want. Included bus passes were great.
Stayed 3 nights in Oct 2025

10/10 Excellent

Barbara, Miami

Stayed 2 nights in Sep 2025

8/10 Good

Caroline, Toronto

Travelled with group
Liked: Cleanliness, amenities
Great Mountain view, accessible, clean and comfortable rooms, easy access to downtown
Stayed 4 nights in Sep 2025

6/10 Okay

Beatriz

Travelled with group
Not impressive, needs lots of update.
Stayed 1 night in Sep 2025

10/10 Excellent

Tim

Liked: Cleanliness, amenities, property conditions & facilities
The facility while an older establishment still offers good value for the price. Functional and clean. Necessary equipment for food preparation.
Stayed 1 night in Oct 2025

8/10 Good

Carmen

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean property, friendly staff, beautiful mountain view, great price for unit.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ken

Liked: Cleanliness, amenities, property conditions & facilities
Probably. Great place for skiers
Stayed 1 night in Sep 2025

8/10 Good

armand

Liked: Cleanliness, property conditions & facilities
The scenery and location was beautiful
Stayed 2 nights in Sep 2025

10/10 Excellent

Suzette

Liked: Cleanliness, property conditions & facilities
Wonderful
Stayed 4 nights in Sep 2025

8/10 Good

Macy

Travelled with group
Liked: Cleanliness, room comfort
We originally showed up at 1 to pre check in and drop off the car so we could explore downtown Banff, arrived back at 4 to check in and the room still wasn’t ready. Our first room had a fly infestation but once we got to the second room, everything was great. They brought us extra firewood when we called and we even got to spend the evening with a heard of elk. The rooms are old and you can tell there’s history in these rooms but I think it adds to the charm, I would definitely stay here again if I go to Banff again.
Stayed 1 night in Sep 2025

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
An awesome place to stay. I had a loft room which was huge and amazing. It was a little dated but it was cozy. There were no options for food. There weren’t even vending machines on the property.
Stayed 4 nights in Sep 2025

8/10 Good

Natasha

Travelled with family
Liked: Amenities
The bathroom had clump of hair on the floor amd the toilet seat was broken. . Other than that staff were pleasant., peaceful area not bad for just a quick stop over.
Stayed 1 night in Sep 2025

6/10 Okay

Philippe

Travelled with partner
Liked: Cleanliness
- Area around the property was nice. Bed was comfortable. - Room was not ready for check-in. Carpet was not flat to the floor which was a tripping hazard.
Stayed 3 nights in Sep 2025

6/10 Okay

Erin

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at this property with friends and family many times over the year's and we generally love this hotel. The rooms are spacious and we love the cozy cabin feel..The negative is the property is starting to feel a little run down..the pool area is not clean at all, and it seems to be getting worse every year.The outdoor hot tub was very low on water. The stairs leading up to the waterslide are caked with dirt and both hot tubs have dirt in piles u can visibly see! The floors also seem very dirty and i doubt this place gets clened properly ever! Its sad because as much as we love the hotel we cant get over how gross that is..plus the games are broken have been for years and maybe a little update wouldnt hurt. This weekend the room i was in Was ok, but the bath tub was caked with idk what and we even had it cleaned after we arrived and it still felt dirty. I am disappointed in the cleanliness of this hotel.
Stayed 2 nights in Sep 2025

10/10 Excellent

Cheryl

Stayed 2 nights in Sep 2025

4/10 Poor

Sydney

Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very dirty and the hotel is in extremely poor condition, everything is very outdated/rundown. When we got into our room there was towels that looked like they had already been used and the shower was barely functional. The fire alarm also went off at one point early in the night which was very quiet and not easily heard from inside the room. Would not stay here again.
Stayed 2 nights in Sep 2025

4/10 Poor

Brenda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Needs a deep clean. Air conditioner doesn't work and is filthy. Coffee machine is plastic, broken, stained and needs to be thrown out. Room was hot. Fire alarm went off our last night and hallway was full of smoke. Apparently a room uses the fireplace and smoked their room out. Worker was in the hallway and never communicated to any of us what was happening , if it was safe to stay in our rooms, nothing. I realize it's a low star hotel, but it wouldn't kill them to clean, or replace things that don't work, communicate with guests during an incident, give more than 1 bar of soap, and some minor things really. At checkout they didn't even ask about our stay which is why I'm leaving this review. Because they know it's not acceptable and don't want to hear it. I wouldn't recommend giving this place a try.
Stayed 2 nights in Sep 2025

10/10 Excellent

Randy/Betty

Stayed 1 night in Sep 2025

6/10 Okay

Allan

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2025

4/10 Poor

Waseem

Liked: Room comfort
Disliked: Cleanliness
There were stains on the furniture
Stayed 1 night in Sep 2025

8/10 Good

Beth

Liked: Cleanliness
Resort and staff were lovely, but some renovations are needed.
Stayed 4 nights in Sep 2025

10/10 Excellent

Bev

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy check-in and check-out. Each unit was provided with 1 parking space, also they gave out Unlimited Bus pass to downtown, though we didn’t use it, it’s really a nice perk for convenient travel to downtown. We rented a 1-bedroom Lodge, it has a kitchen and dining area, we were able to cook and have breakfast there. Only 1.5bath, so all 6 of us needs to use the washroom downstairs to take a shower. 2 Queen size beds upstairs and 1 bedroom with a queen size bed downstairs, enough for the 6 of us to rest after our daytrips in Lake Louise and Jasper. We didn’t really stayed long in the unit, we leave early in the morning and come back late at night, the area is quiet and dark but it still feels safe even driving there at night.
Stayed 3 nights in Sep 2025

6/10 Okay

Janet

Travelled with family
Room was clean and comfortable but quite dated; the front desk was not very approachable or helpful.
Stayed 3 nights in Sep 2025

8/10 Good

Curtis

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jun 2025