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Moose Hotel And Suites

4.0 star property
VIP Access

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Photo gallery for Moose Hotel And Suites

Indoor pool
Creator video - submitted by Angela Liguori
Front of property – evening/night
Lobby sitting area
Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Reviews

9.6 out of 10
Exceptional

Popular amenities

Explore the area

Map
345 Banff Ave, Banff, AB, T1L 1H8
  • Banff National Park Information Centre
    ‪3 min walk‬
  • Banff Lake Louise Tourism Bureau
    ‪5 min walk‬
  • Banff Centre for Arts and Creativity
    ‪10 min walk‬
VIP Access
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  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Superior Hotel Room 2 Queen

Superior Hotel Room 2 Queen | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Hotel Room 2 Queen

9.2 out of 10
Wonderful
(153 reviews)
  • 31 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior One Bedroom Suite 1 King

Superior One Bedroom Suite 1 King | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 1 King

9.6 out of 10
Exceptional
(80 reviews)
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Rooftop 2 Bedroom Suite

Rooftop 2 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 2 Bedroom Suite

10.0 out of 10
Exceptional
(11 reviews)
  • 75 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Rooftop 1 Bedroom Suite

Rooftop 1 Bedroom Suite | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Rooftop 1 Bedroom Suite

10.0 out of 10
Exceptional
(14 reviews)
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior One Bedroom Suite 2 Queens

Superior One Bedroom Suite 2 Queens | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior One Bedroom Suite 2 Queens

9.8 out of 10
Exceptional
(24 reviews)
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior King Hotel Room

Superior King Hotel Room | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior King Hotel Room

9.6 out of 10
Exceptional
(49 reviews)
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Moose Hotel And Suites

Hotel with 2 hot tubs, near Banff Centre for Arts and Creativity
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Meadow Spa + Pools has 9 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a hot tub. The spa is open daily.
Moose Hotel And Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Banff National Park Information Centre. You'll find features such as free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the 2 hot tubs
  • Indulge with manicures and pedicures, facials or body treatments at Meadow Spa + Pools
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym and a sauna
  • Guests really like the accommodation for the spaciousness and cleanliness
  • Just a 2-minute walk from Banff National Park Information Centre and 4 minutes on foot from Banff Lake Louise Tourism Bureau
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Moose Hotel And Suites offers its guests a full-service spa, 2 hot tubs, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and a meeting room. Event space at this hotel measures 2000 square feet (186 square metres) and includes conference space. A fitness centre, spa services, and a vending machine are also featured at Moose Hotel And Suites. Free self parking is available.

This 4-star Banff hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.
Moose Hotel And Suites has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: CAD 15 to 25 for adults and CAD 15 to 25 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Ski passes
  • Ski storage

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2,000 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Firepit
  • In a national park
  • In the mountains
  • Outdoor furniture

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 2016
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Dryer
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately CAD 15 to 25 for adults and CAD 15 to 25 for children
  • Pet fee: CAD 30 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Moose Hotel Banff
Moose Banff
Moose Hotel Suites
Moose Hotel And Suites Hotel
Moose Hotel And Suites Banff
Moose Hotel And Suites Hotel Banff

Moose Hotel And Suites Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 1654 out of 2074 reviews
Rating 8 - Good. 304 out of 2074 reviews
Rating 6 - Okay. 67 out of 2074 reviews
Rating 4 - Poor. 29 out of 2074 reviews
Rating 2 - Terrible. 20 out of 2074 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zeljko

Stayed 1 night in Mar 2025

10/10 Excellent

Praneeta

Stayed 1 night in Apr 2025

10/10 Excellent

Lesley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with the family. Loved the pool and room service was really convenient. Only suggestion might be to add the option for streaming services or Comcast for the TV, as the quality cable TV options for kiddos is very limited.
Stayed 3 nights in Mar 2025

10/10 Excellent

Kimberley

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Moose Hotel for my wedding and had a wonderful experience. The staff was incredibly friendly and accommodating, making us feel right at home. The rooms were clean and well-maintained, with comfortable beds that ensured a good night's sleep. I particularly enjoyed the amenities, such as the pool and fitness center, which added to our overall enjoyment. The location was also convenient, with easy access to nearby attractions and restaurants. I would definitely recommend Moose Hotel to anyone looking for a pleasant stay!
Stayed 2 nights in Apr 2025

10/10 Excellent

Disa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Excellent facility.
Stayed 2 nights in Apr 2025

10/10 Excellent

Marisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. I loved the rooftop hot tub although it wasn’t the best view. Large hotel with a wide variety of guests. Not the quietest. Clean. Rustic cabin feel. Staff were always friendly.
Stayed 2 nights in Dec 2024

8/10 Good

Kathrine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Very walkable to many places. Spa was very good.
Stayed 3 nights in Apr 2025

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel

Best hotel I have ever stayed at - gorgeous
Stayed 3 nights in Mar 2025

10/10 Excellent

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay - this is our favourite hotel in Banff! Location, modern and large rooms/bathroom, amazing rooftop hot tub, great lobby for reading by the huge wood burning fireplace, and easy to get into the restaurant and bar.
Stayed 3 nights in Mar 2025

10/10 Excellent

Helen

Stayed 2 nights in Apr 2025

8/10 Good

Jamie

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay… the only thing that we had concerns with is the bed was extremely hard… tough sleeping on …. Oh. And you could not stream Netflix or anything like that on the TV
Stayed 2 nights in Apr 2025

10/10 Excellent

Lyle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful and accommodating stay for our week in Banff. Great staff and enjoyed the suite upgrade and premium bath soaps.
Stayed 4 nights in Apr 2025

10/10 Excellent

Ryan

Stayed 1 night in Mar 2025

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food on site was mediocre. Rooms were nice but lacked decor. Shower door was annoying opens on the wrong side of the shower. Nice but not 700$ a night nice for their "best room"
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Stayed 6 nights in Mar 2025

10/10 Excellent

dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfection

We loved this hotel. Its just so cozy and within 1 block from the hub of downtown. This is our 3rd time staying here and its just so right.
Stayed 4 nights in Mar 2025

10/10 Excellent

Cassandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our week long stay at this hotel. We had the King suite which was super comfortable. The ski bus stops right next to the hotel making it super convenient. And everything is walkable from here - restaurant, shopping, public transport. Will definitely come back here.
Stayed 7 nights in Mar 2025

8/10 Good

Forrester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Dannah Marie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ll stay here again
Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time I have stayed at this hotel and I absolutely love it. It is well maintained and clean. Easy to get to town. Easy access to ski shuttle. Parking is convenient.
Stayed 4 nights in Mar 2025

10/10 Excellent

Andrea

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the rooftop hot tub and sauna area. The room was clean, hotel is in a great location and breakfast at the onsite restaurant was great.
Stayed 2 nights in Mar 2025

10/10 Excellent

Liubov

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Mar 2025

8/10 Good

Seth

Stayed 2 nights in Mar 2025