Firstly, I just want to say that we’re not fussy travellers- We’ve stayed in loads of budget hostels and completely understand that you get what you pay for. However, the hostel advertised on Hotels.com is not what we found when we arrived...The hostel staff were rude and check in took a long time. They couldn’t work the card reader, nor did they have change and the receptionist was ether doing her make up or watching YouTube as opposed to being helpful. Our bed had a curtain that had fallen apart and therefore didn’t work, letting light in from the rest of the room, and there was nowhere to store our luggage and whilst staying there. When we asked if there was anywhere to put it during the day the staff just told us to leave it in our shared dorm room, when we queried how secure this was (and also where it would fit- we ended up leaving it on our bed) they seemed unbothered and unhelpful. In the end I asked for one of the bags with our valuables in it to be locked in storage whilst we were out for the day. We came back to find that the bag hadn’t been put in storage at all but just left behind a mostly unattended desk all day (despite advertising luggage storage and a safe behind reception). The bar advertised does not exist, the entire place is unclean (even the towel they gave me was dirty, and there were hairs and dirt all over our bed), and none of it looks anything like the photos advertised. Would not recommend to anyone.
