Hotel connect to harbour bay so easy walk to hotel even if rain. Service officers at the counters in the check in lobby were pleasant . they allow early checkin and also allowed us later check out. The housekeeping team wrote message card and present us some complimentary hi tea cakes. Lounge area and bar have good views. Nothing much at lounge area during noon.Bed are comfortable.Overall a pleasant stay.
Had a great 3-night stay at the Marriott Hotel Batam! The breakfast was absolutely fantasticâso many options and everything was fresh and delicious. The staff were extremely friendly and helpful, always greeting us with a smile and making us feel welcome. The location is also excellent, convenient and close to everything we needed. The price was not cheap, but affordable.
Only two reasons Iâm giving 4 out of 5 stars is because the room style felt a bit dated and the faulty keyless room entrance. They promised to send an engineer to fix the issue (we almost requested to re-program the card 3-4 times every day) but they didnât âa refresh would make this place perfect. Still, overall a very enjoyable stay and would definitely come back!
Service par excellent. Shout out to Gracia at reception, Dura at Altitude, floor manager in Goji on 2/8/2025. All staff makes an effort to speak to us.
Stayed 1 night in the deluxe twin ocean view room. Very beautiful hotel . Would stay longer next round. Must swim in their pool. Infinity pool without the heavy price tag.
We had a wonderful stay at Marriott at Harbour Bay to celebrate our wedding anniversary. The team went above and beyond by decorating our room beautifully and even surprised us with a complimentary cake. The thoughtful gestures made our celebration extra special. Truly appreciate the warm hospitality and excellent serviceâthank you for making our anniversary memorable!
JJ
I would like to bring a few points into concern.
First of all, when I arrived at Marriott at 9.30 I was told to await for available room, and thus I had wanted to have some juice and pain Au chocolat at the illy cafe next to counter. Not only did they forget both of these orders, I had to stand up and walk over 2 times to ask for each (because they forgot both).
I only have had 2 hours sleep at that point, it was frustrating to see others have their food and drinks while we waited for 30mins without anything.
When I gotten into my room, I must admit that the room looks good and I need to rest after. I was awaken up by screaming kids by the pool who were so rowdy (with music playing) that it woke me up from my sleep. Itâs been very upsetting as it went on for more than 1 hour.
Even after I called the concerige they said they will ask the people to quiet down but Iâm not even sure if they did anything as the noise kept going on. The concerige said, âthe pool is close at 8pm as well.â But I felt it was not very appropriate to advise your guest to just live with the noise until 8pm as we are paying customers too.
They did help changed our room after eventually, but while it was quieter, the room we got was smaller overall. I donât really felt it was fair overall even thought we paid more for balcony but it didnât felt like we had any choice on the matter.
Thereâre much more but Expedia has comment limits.
Our room was upgraded to the club room and it was a surprise! Love the room (just ask for a room away from the elevator, if possible). The roof top bar is must-go for sunset. Drinks were fabulous! We also went for the ESKA spa and suggest to book in advance to avoid disappointment. Will definitely come back again.
A good stay. First time here with my family and we took the sea view. Rooms are clean and spacious. Breakfast a good spread. Decent amount of nearby eateries and marts. Good location for a short getaway. Oh yes. Do visit the spa while here. Very shiok.