2/10 – Ungenügend
Jasper
Mit der Familie gereist
8. Nov. 2025
Verbesserungswürdig: Sauberkeit, Personal & Service und Ausstattung
I had the most terrible experience at this hotel! First off, I want to clarify that neither baby nor I smoke. However, there was a faint smell in the hallway that they accused of coming from my room. Two employees who work there claimed they didn’t smell it in my room, but the “manager” or at least the lady who claimed to be the manager insisted that she could smell it. This was ridiculous because she said the smell was faint, almost non-existent, and then proceeded to kick me out two days before my checkout. I refused to pay $300 after having already paid $260. She was incredibly rude and offered no alternatives. She claimed to have made the final decision and that I was the only person she was allowed to deal with when I asked for a manager. Even two days after I left, she continued to charge my card 27 times, and I had to decline each and every charge. It’s absolutely ridiculous. She was the rudest and nastiest woman I’ve ever met. I will never stay at this hotel again. The breakfast was mediocre at best. I even found three big brown recluse spiders in my room and had to have the night lady kill them for me. The room smelled sour, and the service and quality are not worth the price. I will never recommend this hotel to anyone, and I hope you guys fix all of the horrible people and service you provide.
Jasper
Aufenthalt von 2 Nächten im November 2025
