When we arrived, the apartment was unfortunately not clean. The floors had not been swept, vacuumed, or mopped, and there was a strong odor. Since we arrived late, my husband and I went to the store to purchase cleaning supplies and took care of it ourselves. I understand things can happen, so I didnât make a big deal about it. The next day, I had an event and simply wanted to inform management so it could be avoided for future guests. However, the response I received felt dismissive, and no follow-up was provided.