2/10 Terrible
Samantha
24 Oct 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
Do not stay here!!!! The rudest staff I have encountered in hotels in 40 countries!!! Horrible hotel policies and horrendous staff!
When I got to the hotel they made me stand outside while a staff member stood inside blocking the door for awhile. I had to stand outside and wait instead of her just letting me by. They then told me the room was ready but unless I paid 50 euros I couldn’t have it for hours. I’ve never had a hotel tell me I couldn’t have the room that was ready unless I paid, and I don’t think that’s a reasonable amount. They were very rude about me even just carrying my bag upstairs to the washroom to change as it was much warmer than where I’d flown in.
When I checked out it was terrible! There was a lady at the desk loudly watching videos. I asked if there was an elevator or someone to help carry my bags downstairs and she either couldn’t speak English at all or acted like she couldn’t. She loudly yelled over and over “not my job!” So I carried them myself while she followed me telling “give me key card”. I told her I just needed to get the bags downstairs and I’d give it to her and she was screaming something in another language and kept yelling “key card”. I asked her to wait and said it was in the room if she wanted to get it but but she just kept yelling. I went upstairs and got the key card and then she started yelling that I had to take their taxi. I’d already called my own and had told her that but she kept yelling about their taxi. Just awful!!!
Samantha
Stayed 1 night in Oct 2025