4/10 Poor
Dennis
Travelled with partner
29 Jun 2025
We've stayed before, again pools were out but noone said anything even at checkin. Pools had just opened next day. I took a hard fall as I stepped onto top step of hottub, even though I was gripping rail and am always super careful. It was as if oil was on it, my leg bolted out from under me. That was one week ago and Im still in pain and its been a real 'pain' since as my tailbone took a hard hit, twisted ankles going down etc.We reported it to front desk right away and were told they'd have maintenance look at it. We stayed there an hour and noone came. We said something again, same response. I have emailed the Raintree Corp and no response to date. Crickets. It would take so little to at minimum follow-up. Just fix the problem Raintree.
Dennis
Stayed 2 nights in Jun 2025