I was charged an additional 18% on top of the âfinal priceâ after I checked out. Leavetown said it was a mistake, but wonât refund the money. Riverhouse said there is nothing they can do and Iâm stuck in the middle of this due to booking through this site. All around this was a bad experience.
My husband & I only stayed one night, but enjoyed our stay and the all the facilities had to offer. We discussed that we would like to come back as it would be a great place to stay when off hiking or exploring the city.We loved the restaurant and the outdoor seating along the Deschutes river, the food was top notch and very relaxing.
Booked this hotel for a one night stay to see a concert in the area. Check in staff was friendly, the room was mostly clean but some hair was found on the bedding and some stains in the bathroom.I received an additional charge that I was not made aware of in the Vrbo listing nor was I informed of the charge during check in. I later called to see what the charge was for and was informed that it is for a resort fee, parking, and taxes. This is frustrating that I was not aware of these charges when I initially booked, which also included separate taxes, service fees, and administrative fees. This listing was dishonest, and I would not recommend staying at this unethical hotel that scams guests with additional charges.
My husband and I did a quick overnight after a concert. The staff was very courteous and helpful. The room was clean, big, with a comfortable bed. Iâd definitely stay again.
Weâve stayed at riverhouse many times - we needed an extended stay for this trip and I was skeptical since it was through a third party and not the hotel however it ended up saving us tons of booking fees.
Good location and amenities. The staff was responsive and courteous. I was accidentally charged multiple times resulting in a $966 debit from my account. It did eventually get fixed.