Communication was awesome! Had an issue with the freezer initially and it was resolved quickly.Also had dorrknobs to 2 bedrooms that did not lock, the lock just spun in the knob. Maintenance came and fixed the issue promptly. Teenage girls love to have their privacy when changing ect..issue was resolved and all.were happy. The views did NOT disappoint. We had a great time crabbing. The location is great. However, for a home that's in that price range for renting , updating the furniture to something that isn't covered in slip covers would be a good idea. The master downstairs is very small and not enough room for a dresser to put away clothes. There is a closet with shelves, but not ideal. The shower in the master is very small, it's hard for a 6 foot big guy to fit in there. The master is the only bath on the main floor. The 2nd bathroom is shared by the upstairs 3 bedrooms. . We made this work for our trip. But isn't ideal with a large group. Just something for people to be aware of. Anyone needing to use the restroom is either going upstairs or through the bedroom.downstsurs to use a bathroom. I would recommend allowing use of the hot tub with a refundable deposit. We'd have gladly paid it to use the hot tub. We are pool owners ourselves.. We had a great time and would definitely stay in this area of ocean pines again.