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Kings Arms Hotel

3.0 star property

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Photo gallery for Kings Arms Hotel

Front of property
2 bars/lounges
Reception
Breakfast, lunch and dinner served
Lobby sitting area

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar

Explore the area

View in a map
43 Hide Hill, Berwick-upon-Tweed, England, TD15 1EJ
  • Place, Berwick-upon-Tweed Town Hall
    ‪2 min walk‬
  • Place, Berwickshire Coastal Path
    ‪3 min walk‬
  • Place, Berwick-upon-Tweed Barracks and Main Guard
    ‪6 min walk‬

Room options

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Single Room

Single Room | Desk, blackout curtains, iron/ironing board, free WiFi

Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room | Desk, blackout curtains, iron/ironing board, free WiFi

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room

Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room

Deluxe Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Superior Double Room

Superior Double Room | Desk, blackout curtains, iron/ironing board, free WiFi

Superior Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed (deluxe)

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room, 1 King Bed (deluxe)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed (super)

Desk, blackout curtains, iron/ironing board, free WiFi

Executive Room, 1 King Bed (super)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

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About this property

Kings Arms Hotel

Along with a restaurant, this hotel has 2 bars/lounges and a snack bar/deli. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and dry cleaning.
Kings Arms Hotel offers 22 air-conditioned accommodations with an iron/ironing board and free toiletries. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include baths or showers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

During your stay at Kings Arms Hotel, you're just a quick walk from Cell Block Museum. You'll find features such as free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant and 2 bars/lounges
  • Cooked-to-order breakfast served daily for a fee
  • Amenities include 2 meeting rooms, a lift and a terrace
  • Steps from The Maltings Theatre and Cinema and Cell Block Museum
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 2 meeting rooms available. Kings Arms Hotel also features a terrace, a garden, and a picnic area.

Smoking is allowed in designated areas at this 3-star Berwick-upon-Tweed hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:30 AM to 9:30 AM.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 9:30 AM for a fee: GBP 9.95 for adults and GBP 5.95 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 2 meeting rooms

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Electric kettle
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Late check-in fee: GBP 25 for check-in between 11:00 AM and 1:30 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 9.95 for adults and from GBP 5.95 for children
  • Late check-in fee: GBP 25 for check-in between 11:00 AM and 1:30 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

Property is also known as

Kings Arms Berwick-upon-Tweed
Kings Arms Hotel Berwick-upon-Tweed
Kings Arms Hotel Hotel
Kings Arms Hotel Berwick-upon-Tweed
Kings Arms Hotel Hotel Berwick-upon-Tweed

Kings Arms Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 6 out of 31 reviews
Rating 8 - Good. 10 out of 31 reviews
Rating 6 - Okay. 11 out of 31 reviews
Rating 4 - Poor. 4 out of 31 reviews
Rating 2 - Terrible. 0 out of 31 reviews

8.4/10

Cleanliness

6.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

excellent hotel

Spent three nights in october and found the staff to be excellent. Room vas very comfortable and clean. A pity there was no wifi in the room but it was available and easy to access in the lounge. I will be back.
Verified review

8/10 Good

Donald a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, staff allowed us to park motorbikes round back undercover, only downside was bar closed early
Verified review

6/10 Okay

Robert

Liked: Staff & service
Disliked: Room comfort
Room comfortable enough but had no mirror for hair drying/makeup. (Designed by a bloke!). Also, Cedric the resident seagull who lived outside our bedroom window ,woke us up at 0500 each morning.
Verified review

8/10 Good

Eilidh

Liked: Cleanliness, property conditions & facilities, room comfort

Perfekte Lage, um Berwick-up.-Tweed zu besichtigen

Auf dem Weg nach Schottland bzw. zur Fähre nach Newcastle bisher immer nur durchgefahren, hatte ich dieses Mal eine Übernachtung in diesem Städtchen eingeplant - und habe nicht eine Minute bereut. Der Ort hat soviel Geschichte und Sehenswertes zu bieten, dass man ruhig länger dort verweilen sollte! Das Zimmer war zwar klein, aber völlig ausreichend und hatte einen kleinen Vorraum für das Gepäck. Das Personal war freundlich und von den anderen Gästen bekam man im Zimmer nichts mit. Für den Gebrauch der Duschen gab es eine Anleitung. ;-) Wer wollte, konnte im angrenzenden Restaurant essen. Allerdings hat man es auch nicht weit in den Ort und zu anderen Lokalen und Cafés.
Verified review

6/10 Okay

Frequent travel

Middle of town, old hotel.

Car parking on street limited to 1hour. All day parking available but none dedicated to hotel residents. Restaurant food ok but better offerings in town.
Verified review

8/10 Good

Ingela

Liked: Cleanliness, staff & service, property conditions & facilities

Litet och hemtrevligt

Mysigt, men lyhört och saknar luftkonditionering, så med öppet fönster får man njuta av måsarnas serenad hela natten... Sängen var inte stor så man måste tycka om att ligga nära varandra. Onödigt stort badrum, men det var fräscht fast lite mörkt. I spegeln tror jag att det skulle finnas en lampa som får några stjärnor att lysa, men den var trasig.
Verified review

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Well located hotel for visiting surrounding area!

I thoroughly enjoyed my short stay here and the staff were very welcoming and friendly which, as a lone traveller, was important to me.
Verified review

8/10 Good

Elspeth

Liked: Cleanliness, property conditions & facilities

A litty disappointing

Hotel has been upgraded very well and is very comfortable Room had no shaving point in bathroom and when we pointed this out staff claimed to be unaware! No water glasses in room.
Verified review

6/10 Okay

Simon Thomas

Disliked: Room comfort

Better WI-FI coverage.

I always stay in Berwick on business and was extremely disappointed no WIFI in the room 2nd floor as for this I won't stay here unless I have too.
Verified review

8/10 Good

Lee

Liked: Cleanliness
Disliked: Staff & service

Woken Early by Plumbing

Pleasant Hotel in the heart of the town. Ornate Decor in Reception, Bar and other Communal spaces but hotel room (2nd Floor) was bland in comparison. One major complaint was that there was an unknown plumbing/mechanical droning sound which kept 'pulsing'for 10 mins approx every hour from 7:30am. Obviously this woke us and kept us awake. We complained to the receptionist when leaving who apologised but otherwise didn't seem very interested.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand old hotel - but not the restaurant

The King's Arms is something of a paradox. It's a rather grand old hotel in the middle of town, where, according to the plaque, Charles Dickens did a reading. There is a bit of a Dickens theme running through the ground floor. Bedrooms are comfortable and can be reached via an elevator. The Limoncello restaurant, however, doesn't reflect the theme, and I think it's because it is trying to fill tables by offering plentiful food at attractive prices to local families. It reminded me of Italian restaurants in 1960s Britain, with chianti bottles with a candle stuck in on every table. We were hoping to be able to eat local seafood, but the menu was largely pizza and steak served with different sauces. We felt rushed to make our initial choice, and then were disappointed to see that there were some interesting daily specials on a board that the server had not pointed out. The house red wasn't too good, but it was also very cheap; we should have been a bit more discriminating there. The loud music was unpleasant and made conversation difficult. Service at breakfast was very slow, considering how few guests were there.
Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Be prepared to wait. Don't have the breakfast.

Not a bad hotel, fully refurbished rooms. It is however overpriced. The place is also severely under-staffed, meaning you wait to check it, wait to check out and wait for breakfast, wait to be served at the bar, at any time of the day... breakfast lunch or dinner. Wait, and wait, and wait... Breakfast was a case-in-point... We (a work colleague and I) met for breakfast at 8:15. We went through to the restaurant, via the main reception. We then had to wait, in the dark, for someone to greet us. After 10 minutes, I went back to reception to ask if breakfast was being served. To be told the receptionist would be "with me in a minute". There was no-one else around, guest or staff... The man from reception then turned came through and turned the light on, and asked us what we wanted. I asked for tea, my colleague asked for a cup of the filter coffee, a full jug of which was on the hot plate, to be told that this "would be cold", and would we be OK with a coffee from the machine. It took 15 minutes for these to arrive. We both asked for the "Breakfast Sandwich". I asked for sausage, my colleague asked for bacon and sausage, to be told it was only "choice of sausage and bacon", not both. 20 minutes later I was presented with 2 chipolata sausages (cut lengthways) lined up on two slices of yesterdays sliced white bread. A bargain at just £8.95.
Verified review

6/10 Okay

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recently renovated to a high standard.

The hotel is very impressive when you first walk into reception, and the feeling continues when you reach your room. There were a few teething problems with the new set-up however. I cannot say for other rooms, but ours was on a 20 degree slope! Not really an issue, but one certainly couldnt play marbles on it if one felt the need. Also, i had to tune the tv myself, which not really an issue, but nevertheless could present a problem to the less tech-savvy. There's also this really irritating alarm that goes off if you dont close your room door quickly enough, meaning everyone coming back/leaving throughout the night wakes you up. To finish on a positive, the location is excellent, right in the centre of town.
Verified review

6/10 Okay

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Could do Better

I have stayed in this hotel probably for the last time. The hotel rooms are comfortable and well furnished-with a few problems. The bathrooms are tiled floor to ceiling as a result the bathroom is very cold in winter with a tiny towel radiator which is not up to the job of heating the room. The TV has poor reception. The wifi is non existent in the rooms and the wifi in the foyer is very poor. Service in the restaurant (Limencello) is very poor. Often the chef is late in the mornings for breakfast and the Eastern European staff in the evenings have poor levels of service /etiquette. The restaurant is supposed to be part of the hotel but is run separately so trying to charge the restaurant bill to the room is tricky.
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel in Berwick

The hotel reception staff were friendly and nice. The room was very comfortable and I had a good night's sleep. The hotel has a very small and quaint cocktail/wine bar which has plenty of character. The bathroom was very well fitted out with a bath and a separate shower, to a high modern standard. The tap on the sink took a while to run hot water but there was no problem with shower & bath. I didnt have breakfast so I cant comment on that.
Verified review

6/10 Okay

Graham

Liked: Cleanliness

Disappointed in Berwick-upon tweed

No breakfast service, the result of chef not turning up; hotel freezing, no bar open [10ish]. Tiny, tiny rooms! Staff who were at hotel were perfectly fine.
Verified review

6/10 Okay

Peter

Liked: Cleanliness

Hotel in Transition

The Kings Arms knows what it wants to be, but there are still a few things that need to be done to get there. The bar is too small, while the residents lounge is not used. A lack of staff in the bar led to 4 walks in off the street to walk back out. The room was very pleasant. Not much of a view, as it was at the back of the building. There was no back up plan when the breakfast chef "called in sick". I may be back when the changes are finished.
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

Huge potential failed to deliver

Casual approach to customer service. On arrival was greeted by a waitress eating pasta at the reception desk chatting to the manager behind the desk; no one at reception with instruction to dial a mobile number for assistance - it was an incorrect number; no toilet roll in room; no wifi other than in reception; one member of staff at breakfast responsible for taking the order,serving drinks, cooking and cleaning up; en suite impressive and spacious but neither bath or sink plug worked. Etc etc Bottom line is that the good customer service is delivered through staff who are available / accessible to guests, trained in customer service and facilities that deliver functionality and not just a veneer!
Verified review

10/10 Excellent

LCP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly & Comfy

The hotel has been refurbished and is both very pretty and comfy. The staff is very friendly and the restaurant Limoncello within the facility serves flavourful Italian dishes. The only downside for me was the opening hours for breakfast, 8am on Saturday, too late for breakfast before work. Other than that definitely a superb hotel, ideal for vacation/business alike.
Verified review

6/10 Okay

Cbsmasskelton

Liked: Room comfort
Disliked: Staff & service

Kings Arms Hotel

Excellent room . Main issue was that the bar and restaurant are not open after 5pm on a Sunday ! ! ! Unknown in my experience of staying in hotels .
Verified review

8/10 Good

Debbie

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel new the water

I had a small bit of difficulty identifying the hotel. (as did another guest who stopped me looking for directions) Parking was provided on the street, however I required a parking permit from the hotel to allow me time for check-out. Another parking facility was available, but it was further down the street, so not very convenient. The hotel was in a great location within walking distance of shopping, pubs/restaurants and walking trails. I had a clean comfortable bed and nice bathroom.
Verified review

4/10 Poor

Martha

Liked: Cleanliness

Not worth the cost

Hotel newly refurbished, but basic things are not correct. Housekeeping left such a mess in common area that is was difficult to go from lift to room without dodging housekeeping mess. Light fixture "blew out" when turned on. towel had to be requested. toilet paper had to be requested one day. New plush carpet does not hide the crooked floors that tilted in many directions -the building is old. walking on the crooked floors made me dizzy at times. water in toilet kept running all the time. shower very difficult to regulate, even with fancy new fixtures. I would not stay here again. Expensive for what you get.
Verified review

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

noisy!

Room was clean an comfortable. Bathroom a bit small. Right next to a noisy bar and single glazed windows didn't make for a quiet nights sllep.
Verified review

6/10 Okay

MikeJ

Liked: Cleanliness, property conditions & facilities, room comfort

Could do Better

For a recent renovation, it would have been good if they had put a bigger bed in than a double. The wifi only worked in the lobby, not yet in the rooms, and the bathroom sink plug was already broken. Breakfast is best avoided, its an extra charge, and not worth the cost.
Verified review

10/10 Excellent

Morten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Really nice hotel with good customer service, only negative is that there's no wifi in the rooms