Great location, peaceful neighborhood. Could not find the iron, texted the property management folks and brand new iron was delivered in a few hours. Very impressive. On negative, TV streaming and remotes are very confusing. Color coded sticker dots would go a long way.
Trash all over the front of property upon check in due to missing Trash can lid. No dish towels. Ran out of toilet paper in less than 24 hours, so we had to go buy some. Garbage disposal did not work. Tree debris all over outside deck.upstairs bathrooms had no soap or shampoo in showersThe screened in porch was perfect
Great house in need of a deep cleaning. We couldnât use the grill, it was coated in dried drippy stuff; dried blood on the master bathroom floor, poison ivy everywhere outside, long pine needles everywhere, on the decks, in the outside shower.They did replace the washer/dryer while we were there, air conditioner was newish and we had enough hot water enough for 12 people. They also replaced the outside chair cushions but left all the stuffing from the replaced torn up cushions all over the grass like fluffy snow.The cleaning staff barely had enough time to switch out the laundry between reservations so itâs obvious nothing was wiped down or mopped.Donât shortchange the cleaning process next time and we would book again.
AC was broken and communication with property manager was poor
When we arrived we had three issues:
1.AC was not working
2.One side of the kitchen sink was clogged
3. The refrigerator was not getting cold
We called the property manager about all three issues and had to talk to a VACASA National representative as well as local Delaware representative multiple times. The AC did not get fixed until 3 days later & did not reach 70 degrees until 3am the morning we checked out. I have requested a partial refund for the inconvenience and have heard nothing back. We had 5 toddlers napping in an 80-85 degree house our entire stay, you can imagine how well they slept.
As for the clogged sink, absolutely nothing was done to help us with that. And we were told the fridge takes 24 hrs to get to the proper temperature after arrival so we ended up having food spoil in that time period because a hot house and fridge above temperature means unsafe temperatures for food.
VACASA needs to do better.
We rented the house as a whole family of 11. There was plenty of room for everyone. The location was great and the house had everything we needed. We especially loved the sun room. There was a ton of beach gear (chairs, umbrellas, boogie boards, sand toys) under the car port so that was awesome. We really enjoyed our stay!
We had a mini family reunion in this lovely house. It was well-appointed and a short walk to the beach. We appreciated the two porches, spacious bedrooms, and fully stocked kitchen. We also enjoyed all the sand toys and chairs. Weâd definitely come back!
We were very pleased with our stay, other than TV not working in the living room. With it being a lil chilly this weekend we would have appreciated it.
Very nice house, Kitchen well stocked. Tv
issues the very first day, not resolved, but a tech did come out. The back porch was covered with pollen. Someone came out and tried to clean it, it was better, but we still cleaned & swept even more after they left. The oven had not been cleaned in a while. Overall it was a nice weekend âŠ. We made it work and the weather was nice.
Wonderful spot for our group of teens and adults. The screened-in porch was heavenly, everything was clean, kitchen was well-stocked, and the beach is super close! Perfect. Thanks!
We have been coming to this house for a few years now-- location cannot be any better! They have plenty of beach toys, umbrellas, chairs, boogie boards, etc.... if you forgot! We just love it!
The house was wonderful and hit all the boxes for our group: plenty of clean rooms and bathrooms, outdoor space with a covered porch and nice outdoor furniture for when it rained, super close proximity to the beach, walking distance to town, and a clean and modern kitchen so we could do some cooking. All of us had a fantastic time and within a day of returning home I already had another friend see our photos and ask for the exact house link. Couldn't recommend it more.