The staff and food were fantastic. The hotel was being refurbished, but we were not informed about it, until we arrived. It involved, quite a convoluted detour around back stairs to get to our room, and those areas were very dusty. On the plus side, they did give a small discount as redress, but I felt it was still very overpriced for the stay.
Great location, friendly and helpful staff, delicious breakfast. Dog friendly and excellent value. We stayed in the small double room. It was cosy and comfy and had everything we needed. The room itself could do with a bit of updating, but it was as expected for the price. The bathroom is new and pristine. Would stay again.
Although the hotel is a wee bit dated it was clean the food was excellent especially he breakfast and the staff couldnât have been more helpful and pleasant Would be pleased to stay again anytime
We were attending a wedding. Things got delayed, and I checked in by phone. The lady said the key would be left on the bar for collection. Later they rang me and said if I hadn't collected the key by 10.30/10.45 they would have gone and we wouldn't have a room. Had to leave Reception early to ensure we had a bed. Room spotlessly clean, although bin not emptied. Stair carpet very dirty and worn, and room smelt of state cigarette smoke. Breakfast I ordered porridge which never arrived and received a fried egg at breakfast rather than the scrambled I requested.
We booked in for one night on our way back from John O' Groats. Our room was upstairs no lift and no offer of help with my suitcase. I have arthritis in both of my hands and wrists. Our room was alright. But it was all a bit jaded. We were provided with enough coffee sachets a milk for 2 cups of coffee, however the kettle had to be plugged in and boiled on the floor because the lead was not long enough to reach any flat surface. Choice of breakfast. I provided my own cereal as they didn't provide a gluten free option. Carpets were all a bit shabby and looked like they needed a good clean. Booked in for evening meal which was excellent and also they had a gluten free menu, so we were very pleased wirh that. We had stayed here a few years ago for several days and noticed how much things had deteriorated. I doubt if will stay there again.