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Westley Hotel

Property class: 3

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Reviews

8.2 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Parking available
  • Business services
  • Bar

Explore the area

View in a map
80 Westley Road, Acocks Green, Birmingham, England, B27 7UJ
  • Place, Megazone
    ‪1 min walk‬
  • Place, Acocks Green Bowl
    ‪2 min walk‬
  • Place, Fox Hollies Park
    ‪4 min walk‬
  • Airport, Birmingham (BHX)
    ‪26 min drive‬

Room options

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includes taxes & fees
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About this property

Westley Hotel

2 restaurants, a bar/lounge and self parking are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include 24-hour room service, concierge services and a 24-hour front desk. Housekeeping is available on request.
Westley Hotel offers 37 accommodations with free newspapers and coffee/tea makers. Flat-screen televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. An iron/ironing board, hairdryers and change of towels can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Westley Hotel, you'll be close to Utilita Arena Birmingham. Enjoy features like free WiFi in public areas, plus 2 restaurants and a bar.
  • Free WiFi
  • Enjoy British cuisine while dining at The Grill
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Amenities include free newspapers in reception, meeting rooms and a car charging station
  • On-site recreation includes bicycles to rent
  • 11 minutes by car from Utilita Arena Birmingham and 9 minutes from Bullring & Grand Central
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Westley Hotel also features barbecue grills, a garden, and concierge services. For a fee, parking is available.

This 3-star Birmingham hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10 AM.
The Grill – This restaurant specialises in British cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (surcharge)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7 AM to 10 AM for a fee: GBP 12.95 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • The Grill

Things to do

  • Bicycle rentals

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Vegetable garden

Accessibility

  • No lift

More

  • 2 buildings
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 15.0 per night.
  • Cots (infant beds) are available for GBP 15.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 12.95 per person
  • Late check-out fee: GBP 10.00 (subject to availability)
  • Crib (infant bed) fee: GBP 15.0 per night
  • Rollaway bed fee: GBP 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

Property is also known as

Best Western Westley
Best Western Westley Birmingham
Best Western Westley Hotel
Best Western Westley Hotel Birmingham
Westley Hotel
Westley Hotel Hotel
Westley Hotel Birmingham
Best Western Westley Hotel
Westley Hotel Hotel Birmingham

Westley Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 85 out of 226 reviews
Rating 8 - Good. 90 out of 226 reviews
Rating 6 - Okay. 34 out of 226 reviews
Rating 4 - Poor. 10 out of 226 reviews
Rating 2 - Terrible. 7 out of 226 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Nice place, nice staff, very noisy

Arrived late evening on Wednesday all good, got back to hotel late on Thursday very noisy... talked to receptionist and advised it was quiz night but should finish soon - what room was I in ...... oh that’s the one above bar I was advised. It did finish but was followed up by loud music.. Friday more loud music and what appeared to be a loud “sing” along. Saturday night functions on also really loud music. At no point From booking to arrival at hotel were we advised about possible noise. On top of this there were the fire safety regulations that were being ignored ( did bring this to duty managers attention) not sure he got the seriousness of it. On the whole staff were friendly
Stayed 4 nights in Mar 2020
Verified review

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ideal location for Route 44 music venue

Clean hotel with a large free car park. The hotel was clean and the room comfortable. Some confusion over the food menu which differed to what was on the website and what food was actually available. In the end it was resolved with the day menu being available till 10pm and not 5pm as shown on the menu. Overall a very good hotel and would recommend it. Ideal for Route 44 music venue just a few minutes walk.
Stayed 1 night in Jan 2020
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable Stay-Helpful Staff

Generally well pleased with my stay. The staff were all attentive & courteous. As there were not many guests staying I got an upgraded room which was great.The breakfast was good. Only downside was that the bar food was Indian which I don't eat. However I was able to get an alternative & also the bar was busy with many diners so i'm in the minority!
Stayed 1 night in Jan 2020
Verified review

4/10 Poor

Dilip

Disliked: Room comfort

Guest house not a hotel

Room was in a what looks like a guest house in a house next door😩😩 Breakfast was worst I have had at best western hotel group!!!!
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Attention to detail .. friendliness .. good value ..
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

A decent stay in the end

Stayed here last year, returned this year. The receptionist Nancy is very friendly and helpful. Parking is sufficient. The room was good but the side lamp had a slight lose connection. Bed is comfortable and quiet room. Went for tea in the bar, unfortunately we waited over an hour for food, no explanation. After asking a second time how much longer the starter would be turns out the order was forgotten, an apology off the staff and finally 25mins later the starter arrived. After speaking to the manager he apologised profusely and explained they were only informed of a kitchen refit the day before. He offered a refund for food and drinks for both nights of our stay and given VIP treatment the following night. The food was very good and the problem was resolved although am still awaiting the refund as it had to be done off the booking. The hotel also have a good rate with a local taxi company. Overall, the stay was good.
Stayed 2 nights in Nov 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Best Western

Hated this hotel. Entry is thru Smokey pub and felt quite uncomfortable walking family thru a dump of a pub. We booked for 2 adults and 1 child and there was only 1 double bed. No other rooms and despite showing the booking for 3 she argued with us. Reception requested a deposit in case we damaged the room (which was pretty well worn and grubby - so this was an insult and made us wonder about who normally stayed at this location. ) Reception person was rude and called me “darling” which was just unprofessional. Our room was in a separate old building with no lift. Carpark very dark and unlighted.Hotel not well sign posted and apparently entry is in back but not well lighted and carpark so jammed couldn’t get near that entry if we tried.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well run, spotlessly clean, super-friendly mature local staff. Very good breakfast too. My only issue is that they automatically take away towels, soap etc and replace with new every night - which environmentally is a huge waste of energy and contributes to landfill etc. Most chains now offer a 'hang it up to use it again' policy - I hope this place will do that too ASAP. But overall - very impressed.
Stayed 2 nights in Nov 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is showing signs of age and the breakfast service was a little to be desired.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A night in an hotel

We were surprised to be sleeping in a different building, especially when the weather could have been better. Also my wife is not good with stairs and we ended up being on the top floor 40 steps from the pavement.
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness
The breakfast was terrible.The person making breakfast did not know how to poach an egg.Cold uncooked .Took ages .Bad experience The bar tables were sticky and the awful music way too loud and inappropriate. Not bar music.The room was clean.The hotel looked tired .
Stayed 2 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was easy to find with a large car park. The appearance is pretty good with nothing worrying However, the car park has many signs saying pay parking now, so we did, then at reception we found out is wasn't necessary. The floor in our room 16, had an unbelievably squeaky floor, thankfully no rooms below us.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

L G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay.

Friendly staff, both in reception and the hotel bar. Room was spacious, clean and well equipped. Always good to have tea/coffee and biscuits available. The only downside was the location as we were staying prior to a flight from Birmingham. it took 25 mins by taxi at a cost of £16, not bad but it would so helpful if the hotel operated an airport shuttle service, even at a charge. All in all we would stay here again.
Stayed 1 night in Oct 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The hotel building is old. my staying room is near from stairs, so it is noizy. Electric plug location is not good, there is no around the bed. If you can accept histroric building, it is no problem.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room .gud sevice.very clean and gud environments.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Staff were friendly and helpful and gave me directions to chip shop and supermarket.
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value for money!

This hotel is about 6 miles from Birmingham Airport. We only stayed one night as we were travelling north the next day. I can't recommend it enough as it is one of the best value budget hotels I have ever stayed in! Secure car park, friendly staff, very comfortable bed, and one of the tastiest breakfasts I have ever had served to me at the table. It is excellent!....and it has a bar!!!
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely hotel and stay.

Lovely place, good food and great staff. Slightly dated decor but that is part of its charm. Would think air con would be a must in a warm summer.
Stayed 1 night in Sep 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room was brilliant, lighting could do be brighter (eyesight problems), also could do with hand rails by the outside steps to help get in/out of the hotel Staff very friendly and hopeful - first time staying there, will definitely go again!!
Stayed 2 nights in Sep 2019
Verified review

8/10 Good

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities

Comfortable and clean.

Smart clean rooms with clean streamlined rooms which could have been a bit bigger, Beds were small and no lift was available. It rained the whole time and this room was a building opposite but was easy to get to and staff were lovely. Would use again but I would book a bigger room.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, room comfort

Reasonable hotel that I keep coming back to

I like this hotel. The staff are friendly, especially the lady (Kathy?) in the mornings for breakfast. The hotel is a little dated but meets my expectations. It actually reminds me of vising my grandparents place a kid! Very handy for when i visit clients in the Sparkbrook/Sparkhill area rather than staying in the centre and fighting traffic in the morning. I've probably spent 20 or more nights here in the last 12 months and keep coming back.
Stayed 2 nights in Jul 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Some staff were helpful but sadly some were the exact opposite.
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good value for money, handy for Birmingham airport. Very friendly and helpful service.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for overnight stop and city centre event
Stayed 1 night in Jun 2019
Verified review

10/10 Excellent

mrs s a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My daughter and I stayed at the hotel for the BBC Good Food Show.From the moment we arrived we were given a very warm welcome,all the staff could not do enough for us the room was clean the beds very comfortable.As we checked out we asked to speak to the manager to say how amazing he had been(Liam I think his name was)and ALL the other staff had been.Highly recommended:):)
Stayed 2 nights in Jun 2019