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Down Hall Hotel

4.0 star property

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Photo gallery for Down Hall Hotel

Lobby sitting area
Property entrance
1 bedroom, premium bedding, down duvets, in-room safe
Lounge
Lounge

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Gym
  • Laundry
  • Pet-friendly

Explore the area

View in a map
Matching Road, Hatfield Heath, Bishop's Stortford, England, CM22 7AS
  • Hatfield Forest Country Park
    ‪10 min drive‬
  • The Gibberd Garden
    ‪11 min drive‬
  • Mountfitchet Castle
    ‪15 min drive‬
  • London (STN-Stansted)
    ‪15 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, down duvets, in-room safe

Superior Double Room

7.6 out of 10
Good
(5 reviews)
  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, down duvets, in-room safe

Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, down duvets, in-room safe

Classic Double Room

8.6 out of 10
Excellent
(31 reviews)
  • 16 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Estate Patio Room

Estate Patio Room | 1 bedroom, premium bedding, down duvets, in-room safe

Estate Patio Room

  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room | 1 bedroom, premium bedding, down duvets, in-room safe

Executive Double or Twin Room

9.4 out of 10
Exceptional
(18 reviews)
  • 19 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About this property

Down Hall Hotel

Eco-certified hotel with full-service spa and health club
A full-service spa, a restaurant and a health club are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a sauna and an outdoor tennis court are on-site.
Down Hall Hotel offers 98 accommodations with a safe and coffee/tea makers. Beds feature down duvets and premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and portable fans. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

An outdoor tennis court and a health club are featured at the hotel. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Eden Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Down Hall Hotel. During your stay, you'll be close to The Gibberd Garden. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking and extended parking
  • Enjoy British cuisine while dining at The Grill Room
  • Cooked-to-order breakfast served weekdays for a fee
  • Indulge with facials, hot stone massages or manicures and pedicures at Eden Spa
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes an outdoor tennis court, a gym and a steam room
  • 8 minutes by car from Hatfield Forest Country Park and 11 minutes from Pishiobury Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Down Hall Hotel offers its guests a full-service spa, an outdoor tennis court, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 9591 square feet (891 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the eco-certified Down Hall Hotel. Self parking is free.

Smoking is allowed in designated areas at this 4-star Bishop's Stortford hotel.

For a fee, guests can enjoy a cooked-to-order breakfast on weekdays from 7:00 AM and 10:00 AM.
The Grill Room – This restaurant specialises in British cuisine and serves breakfast and dinner.
24-hour room service is available.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free extended parking on site

Food and drink

  • Weekday cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: GBP 19.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Grill Room

Things to do

  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 9,591 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 1322
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: GBP 20 per pet (varies based on length of stay)
  • Only dogs are allowed
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 40.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 19.50 per person
  • Pet fee: GBP 20 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Late check-out fee: GBP 10 (subject to availability)
  • Rollaway bed fee: GBP 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Down Country Hall
Down Hall Country
Down Hall Country Hotel
Down Hall Country House Bishop's Stortford
Down Hall Hotel Spa
Down Hall Country House Hotel Bishop's Stortford
Down Hall House
Hotel Down Hall
Down Hall Country House
Down Hall Hotel
Hotel Down Hall Country
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel
Down Hall Hotel Bishop's Stortford
Down Hall Hotel Hotel Bishop's Stortford

Down Hall Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 580 out of 1012 reviews
Rating 8 - Good. 276 out of 1012 reviews
Rating 6 - Okay. 91 out of 1012 reviews
Rating 4 - Poor. 46 out of 1012 reviews
Rating 2 - Terrible. 19 out of 1012 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff - a very enjoyable stay.
Stayed 2 nights in May 2025

8/10 Good

Benjamin

Liked: Cleanliness, property conditions & facilities
Absurdly tiny room, vey hot. Lovely breakfast Nice grounds Lovely staff
Stayed 1 night in May 2025

10/10 Excellent

Jo

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Outstanding, as always.
Stayed 1 night in May 2025

8/10 Good

Robert

Stayed 1 night in May 2025

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a lovely experience - the staff were welcoming and helpful, the room was clean and comfortable, the food was good and the spa facilities and treatments were top notch.
Stayed 1 night in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Ana

Stayed 1 night in May 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Enjoyable and Comfortable Stay

Down Hall was a truely beautiful hotel, very elegant and picturesque, the grounds were amazing, the hotel room was very spacious maybe the ventilation could be a litte better, but I was provided with a Fan so this aspect was addressed. Staff were very helpful throuhout my stay, and I was provided with everything I needed.
Stayed 2 nights in May 2025

8/10 Good

Dan

Stayed 1 night in May 2025

10/10 Excellent

Espen

Stayed 1 night in Apr 2025

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property, enjoyed the grounds. Very clean room. Excellent breakfast
Stayed 1 night in May 2025

10/10 Excellent

Lin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb comfort, food & service
Stayed 1 night in May 2025

6/10 Okay

Rob

Business traveller
Disliked: Staff & service, room comfort

Nice hotel but shame the

A word of warning, this hotel has no air-con and is VERY hot - my room was 36c, the windows opened about 10cm and they couldn't switch my room or move me anywhere, should've researched it myself more. Staff wouldn't do anything to rectify the issue other than provide more fans. Think if you stayed in a chain hotel you'd be at least given some kind of compensation, it doesn't have to be much but a gesture brings the situation under control. Nothing was offered.
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property with large comfortable rooms serviced by efficient polite staff
Stayed 2 nights in May 2025

8/10 Good

John

Liked: Staff & service, room comfort
Hi the soa was amazing rhe staff make you fill so relaxed. They are so friendly and helpful nothing to much. The hotel staff are so nice helpful and friendly. But the suite i booked for one night did not meet expectations. Considering the room was £386 for the night it had broken old furniture that looked very old and full of dust. Would no expect that in such a high class suit. The balcony railings where full off cobwebs where not been cleaned in a very long time. Not up to the standard it should be at all its was shocking to see in such a expensive suit. But the bathroom was amazing very clean and done to a very high speck
Stayed 1 night in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect birthday treat

Our stay was for my partner’s birthday I made a special request in the booking that there were red&white roses in the room when we got there. And there they were in a beautiful room with a little birthday cake it was a perfect couple of days. Food was delicious in the garden room and everyone was so nice and friendly and helpful
Stayed 1 night in May 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Service

Unfortunately the lifts were not working and as I am not able to climb too many stairs so was not able to access my room, there were no suitable rooms available on the ground floor but the manager kindly upgraded us to a first floor room and assisted us with our luggage this was extremely good service so would not hesitate to book this hotel again
Stayed 1 night in May 2025

2/10 Terrible

Hayley

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Room too hot

We could have a had a wonderful stay but unfortunately the room was very hot we actually woke up in puddles of sweat we had a window open there is very poor air flow
Stayed 1 night in May 2025

8/10 Good

Sheryl

Liked: Cleanliness, staff & service, room comfort

Down hall

Beautiful hotel in beautiful grounds. Service in the bar good. Great cosmo’s. Nice breakfast. Everything hot and well cooked and presented.
Stayed 1 night in Apr 2025

10/10 Excellent

Annie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab stay!

Amazing stay at this wonderful hotel! Staff were so attentive to every need and could not have done more to make us feel welcome and special.
Stayed 1 night in Apr 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value for money
Stayed 2 nights in Apr 2025

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an excellent stay! I must say this place exceeded our expectations. On the surface it looks like one of those comfortable but dull sort of beige country house hotels and we thought it would be grand but it was super. There was actually some joy and edge in the refurbishment so there are some really nice decorative touches. The colour in our room was a deep clay colour and some nice fabrics and furnishings in the bar area too. The food in the bar was fabulous and again far better than expected. Nice friendly staff even though all were teenagers they were sweet and helpful - good to see some holiday jobs! Gardens look gorgeous although we didn’t have time for a walk as we were in the spa. Spa was quite nice too. Not too busy or overbooked. Overall would stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Rupert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fine country house hotel

Fine country house hotel with excellent service. Food is pricey but good quality
Stayed 1 night in Apr 2025

10/10 Excellent

Colin

Stayed 1 night in Apr 2025

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings for a quiet getaway from the kids! Perfect weather and attentive - but not intrusive - staff, even helping us when the battery for our car key died and we couldn't lock it!
Stayed 1 night in Apr 2025