They were very friendly and helpful, it would have been better if we had a lower floor has we both where disabled , the room was clean and comfortable but his very tired and needs upgrading, but other that that we enjoyed our stay for the price we paid
Waited 45 minutes for someone to check us in no duvet covers in bed stains in sheets no hot water no remote for TV and nobody around to sort any issues out overall it was awful
Room was not very clean and dated. No hot water last night so no shower till this morning. wifes been bitten to death covered in large bumps.... Won't be going back there
Avoid this place at all costs. Arrived just before 3 and room not ready yet.
Shower was ice cold and no hot water what so ever.
We arrived back from night at winter gardens and couldn't get in the front door, the key wouldn't work in the lock, tried the door bell for about 20 mins and no response, no answer on the telephone number provided. We ended up having to throw stones at another guests window for around 10 mins to get in. So we sat in the rain and cold for around 30 mins. Not impressed. When we tried the key in the door it would work on lock inside but not outside. Another couple was also trying to get in and they didn't even have a door key.
There was dirty laundry and pots and rubbish in the hallway downstairs which was there when we arrived and still their when we left.
No sign of anyone working here what so ever, no one ever in reception. If I could give zero stars I would. This place needs removing from all websites.