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citizenM Boston Back Bay

4.0 star property

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Photo gallery for citizenM Boston Back Bay

International cuisine
Lobby
Room, 1 King Bed (High Floor) | Premium bedding, pillow-top beds, in-room safe, desk
Property amenity
Exterior

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air-conditioning
  • Bar

Explore the area

View in a map
408 Newbury street, Boston, MA, 02115
  • Place, Newbury Street
    ‪1 min walk‬
  • Place, Boston University
    ‪6 min walk‬
  • Place, Fenway Park
    ‪8 min walk‬
  • Airport, Boston, MA (BOS-Logan Intl.)
    ‪6 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (High Floor)

9.8 out of 10
Exceptional
(8 reviews)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Room, 1 King Bed (Mobility Accessible, Roll-In Shower) | Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

8.0 out of 10
Very good
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (View)

Premium Room, 1 King Bed (View) | Premium bedding, pillow-top beds, in-room safe, desk

Premium Room, 1 King Bed (View)

10.0 out of 10
Exceptional
(1 review)
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About this property

citizenM Boston Back Bay

Hotel with a restaurant, steps from Newbury Street
Along with a restaurant, this smoke-free hotel has a 24-hour fitness centre and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a microwave in a common area. Housekeeping is available on request.
CitizenM Boston Back Bay offers 399 accommodations with iPads and a safe. Pillowtop beds feature premium bedding. 43-inch LED televisions come with premium digital channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

This Boston hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness centre.
During your stay at citizenM Boston Back Bay, you're just a quick walk from Newbury Street. You'll find features such as free WiFi in public areas, plus a restaurant and a 24-hour gym.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Enjoy international cuisine while dining at canteenM
  • Buffet breakfast served daily for a fee
  • Amenities include multilingual staff, a lift and a communal living room
  • On-site recreation includes a 24-hour gym
  • Steps from Newbury Street and 11 minutes on foot from Fenway Park
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A 24-hour fitness centre, multilingual staff, and coffee/tea in common area are also featured at citizenM Boston Back Bay.

This 4-star Boston hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 11:00 AM.
CanteenM – This restaurant specialises in international cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Shared microwave
  • Water dispenser

Guest services

  • Housekeeping on request
  • Multilingual staff

Business services

  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower (91 centimetre high)
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity (86 centimetre high)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (86 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch LED TV with premium digital channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 69
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Late check-out fee: USD 69 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests planning to arrive outside of normal check-in hours will receive an email with special check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

CitizenM Boston Back Bay Hotel
CitizenM Boston Back Bay Boston
CitizenM Boston Back Bay Hotel Boston

citizenM Boston Back Bay Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1774 out of 2310 reviews
Rating 8 - Good. 348 out of 2310 reviews
Rating 6 - Okay. 115 out of 2310 reviews
Rating 4 - Poor. 34 out of 2310 reviews
Rating 2 - Terrible. 39 out of 2310 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Aykut

Stayed 3 nights in Nov 2025

6/10 Okay

Eren

Stayed 2 nights in Nov 2025

8/10 Good

Simonetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time at the Citizen M in Back Bay, clean, quiet, organized, the metro is across the street, plenty of restaurants and shops around the property, very convenient but the WiFi is a bit week, otherwise wonderful.
Stayed 3 nights in Nov 2025

10/10 Excellent

Dane

Stayed 2 nights in Oct 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Place has great staff, clean, excellent breakfast and service, and areas for coworking full of youth! Room are very very very small! The concept if fun and different. But uncomfortable! The room is of the width of the bed. Only way to get on to is by front side.
Stayed 2 nights in Nov 2025

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Room was clean
Stayed 1 night in Nov 2025

10/10 Excellent

shuangxiu

Stayed 1 night in Nov 2025

8/10 Good

Debora

Stayed 6 nights in Nov 2025

10/10 Excellent

Brenda

Stayed 1 night in Nov 2025

4/10 Poor

Robyn

Liked: Staff & service
Disliked: Cleanliness, amenities
Places with bigger rooms: Tokyo micro hotels, dorms, Carnival interior rooms. Places with more room amenities: Literally anywhere. Places that I could have stayed at in the same area with higher ratings and similar prices: Quite a few I’ve noticed, and will be staying with one of them next time. Who in the world thought of this concept of having the tiniest room possible, controlled entirely by an iPad (which is really fun when you have to use the bathroom at 3AM), the one single amenity in your room being a box of tissues, and having the most ridiculous shower setup I’ve ever seen? How is this place a chain?! Numerous people in the elevator asked me if my room was also ridiculously tiny, I just don’t get how this hotel is popular or has any business charging Delta prices and giving Spirit service.
Stayed 3 nights in Nov 2025

8/10 Good

Erin

Stayed 1 night in Oct 2025

10/10 Excellent

susan

Liked: Cleanliness, staff & service, amenities
Yes the room was spotless and the staff were nice. Everything is new. Its very small but I was just one person.enjoyed myself
Stayed 1 night in Oct 2025

10/10 Excellent

Cindy

Stayed 2 nights in Oct 2025

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2025

6/10 Okay

Christine

Stayed 1 night in Nov 2025

10/10 Excellent

Billie

Stayed 4 nights in Oct 2025

10/10 Excellent

Saba

Stayed 3 nights in Nov 2025

10/10 Excellent

Haeyoung

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Super functionally designed room, feels much more spacious than the actual room size and extremely comfy bed and bedding. And the location can’t be better.
Stayed 2 nights in Nov 2025

6/10 Okay

Evan

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
This hotel was pretty basic for the cost. The city view was great. But the mattress wasn’t comfortable. The room was tiny and the bathroom was even smaller. The lobby would have been a cool place to hang out had it not been packed with students. It didn’t leave much room for paying guests to lounge. It was clean, I’ll give it that. But that’s a pretty bare minimum expectation. I expected way more from a 4 star hotel.
Stayed 3 nights in Nov 2025

10/10 Excellent

Sohrob

Stayed 5 nights in Nov 2025

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice rooms, and common area was neat!
Stayed 1 night in Nov 2025

10/10 Excellent

Camron

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything was great. Will definitely be staying there again!
Stayed 1 night in Nov 2025

6/10 Okay

Carolyn

Stayed 2 nights in Oct 2025

8/10 Good

Courtni

Stayed 1 night in Nov 2025

10/10 Excellent

Kirti

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, digital control of the room functions, friendly staff
Stayed 5 nights in Nov 2025