Terrible Experience! The check-out time had been clearly agreed in advance as 11:30 AM. However, on the day of departure, I received an unexpected message at 10:00 AM demanding that I remove my luggage immediately.
At that time, we were in the middle of a tour and were forced to interrupt our plans and return to the hotel, which caused significant inconvenience.
This was a very disappointing and poorly managed experience. I expected much better communication and respect for agreed arrangements.