Les points faibles : Personnel et service et confort de la chambre
Ok for 1 night
Arrived at the check in desk, pressed for assistance 3 times- no-one came.
I then had to go and find a member of the team.
I was checked in by the manager who was very friendly and professional.
There are a lot of stairs to the rooms, if you have mobility restrictions it could be challenging.
I ordered food in the restaurant, for some reason the waiter couldn't find my table, my food was walked around the restaurant at least 3 times despite trying to get his attention before it was delivered to my table.
I asked for the steak to be cooked medium, it was cold and more rare then medium. There was no table check done. Took the steak home for my dog.
Had a nice night spent at the hotel, only let down by a couple of things having to leave the bar as glass wwasher broke down, getting my bar bill wrong and when i asked for orange juice at breakfast got told no more available
I booked this for my elderly parents as they have stayed there in the past. It is mostly an older building so I doubt I will book again as my dad found the stairs particularly difficult (90 & has had a hip replacement).
The room was used to sleep in & get ready the following day. My dad slept well having driven from north Norfolk & had no nap during the day. My mum did not get to sleep until after 2am due to the noise from the heating/plumbing pipework outside in the courtyard.
Although the water had been hot on arrival, the following morning there was no hot water and no soap in the dispenser.
The room was clean, tea & coffee provided, staff were professional.
Great adequate room. Lovely rain shower. Good large tv. The establishment was short staffed everywhere although those on duty were constantly apologetic and certainly exceeded in customer service. Well done everyone.
Les points forts : Personnel et service et confort de la chambre
Another good stay
Another good stay here, breakfast is OK bar of an evening is typically busy. Room was a bit tired and could do with a bit of a refurbishment other wise itâs a well positioned place to spend the weekend
I had a great stay at the white horse. I was made to feel very welcome and the room was of a good size. I had a really good sleep in the comfortable bed and would definitely return. I canât believe how little I paid for such a great experience. Iâve paid double the amount and not had such a nice room. I really think they are selling their rooms at too cheap a price!