4/10 Poor
Carlos Charlie, Saint Marys
5 Jun 2025
I booked the room prior to arriving, firstly it would not let me pay on the app to reserve the room until I arrived which is not okay. After arriving the owner of the hotel came to the night window and when I told him I had a reservation he pretended to look at the computer the. Said he couldn't find it. He proceed to deny seeing a reservation even after showing him a confirmation number and confirmed email. After I told him I would be calling Expedia to send the reservation through again because he was saying he didn't see it he told me to do that because he didn't have it. I spent the next 3 hours calling Expedia being on hold and trying to level with this Man when the case was escalated and the representative wanted him to confirm he didn't have my reservation he didn't bat an eye but asked for my id amd pretended to make a check in and just giving me a key when I asked for a receipt he told me no not until morning. What?!!! He put me in a double bed room when I reserved a deluxe King and also he never gave me a receipt and they cancelled my Expedia reservation but charged my card the full price then some. The receipt printed said 47
Carlos Charlie
Stayed 1 night in Jun 2025