The condo is great. Nice and new, great location, huge kitchen for entertaining. Building is great, warm pool, hottub, little bar/restaurant just for guests, great staff. The management/guest experience leaves a little to be desired. First the good, the property manager allowed us early access to the condo to put our bags away while it was being cleaned for our arrival. However, we were given one door key. Not ideal for a family stay. The lock is not a unique one, and cutting a key would be about 1.50 US and for the high nightly rate of the condo, a few sets of keys would be more appropriate. We asked for a key or FOB to the building and were told there isn't one, there is 24 hour security/concierge. Odd, but that's ok, we got to know the staff pretty quick and got in the building with no issues beside not having an access card. On day 2, the gate to the beach was locked. there is a key pad, but we were provided no code. Getting back from the beach to building became a hassle. A security guard told us there is a key card we need. Ok, get in touch with property manager, they don't know of any key card needed and don't have one (odd, they manage several units in the building). Walk to property management office, ask in person for a key card and say it is not acceptable to being paying for beach front and not have access to the beach. they rummage around for a key and say they can't find one.this went on for days