When I booked online RED ROOF PLUS in Amherst near the university of Buffalo and was automatically charged by hotels.com
Once I arrived the man at the desk tried to run my card again and charge for the nights stay. When I disagreed he called someone and went into another language other than English. The phone call took a very long time and all I could understand was my name in that exchange over the Phone.
I received a hotel key card and when I went j to be room it had no way to turn in the T.V. . I left the room and asked for a remote control for the T.V. I tried to get back in my room but they kept card didnât work because the battery in the door was dead and needed to be changed.
They told me it would take a few minutes several times, after 30 minutes I was able to get back into my room at 11:00 p.m.
The curtains were broken so privacy was an issue and early morning light was annoying.
I took a shower but even with the drain open I stood in a pool of soapy dirty water.
No refrigerator in room, no remote at first, key card didnât work, tried to charge me again, broken curtains. Will never stay there again and I advise people to never stay there ever.
Filthy and decrepit building. Never saw a room because I wouldn't stay in a place this run down. I recommend bulldozing it and building a new facility - really.
Do not stay here, ever. We were given room 144. I didnât have high expectations, but this room was just terrible.
Wet carpet, smelled of mold, not cleaned from last stay, walls and shower in disrepair. Fixtures rusted, curtains had holes in them, bed was just uncomfortable. Shower was so dirty and had water damage on the wall above it. Quite literally the worst room Iâve ever stayed in.
Locals later told me this part of town is where they house migrants and homeless. Makes sense looking back.
The owner refused a refund initially but gave only half after pushback.
Really just a terrible experience overall. Thereâs better out there. Skip this place.
Room not cleaned, no toilet paper, no towels, front desk rufe. Called expedia to try to fix issue and front desk lied to them saying they would send housekeeping when they told me they don't provide housekeeping. Room is disgusting, hotel is essentially a construction zone with hazards in parking lot. Supposed to be pretty friendly but don't feel it is safe to walk dog and there is no where to go. I've stayed at red roof for years and they are always basic but good quality. Not this one. Awful.. Avoid!
I wanted a refund immediately and a refused. Reserved king and got two full. Room not clean, gum on the wall, mattress stained, just run down. Moved to a king but was a handicap room. Bug on the floor, worn out pillows, tv wasnât user friendly. Just awful
Upon registering for my room they did not mention anything about construction going on on the property, They put me in a room exactly where the construction of the porch, stairs to upstair rooms and pavement were going on. Very noisy, intrusive. Would not have stayed there if I knew this would happen. Not even a discount or other accommodations when I complained of this.