Upon my arrival at the hotel, I was dismayed to learn that despite having a confirmed reservation, there were no available rooms for me. Instead, I was directed to a substitute hotel nearby, which fell drastically short of the standard I had anticipated.
Throughout my stay at the alternative accommodation, I encountered numerous challenges that greatly affected my experience. Firstly, the room was infested with mosquitoes, resulting in a sleepless night as I was constantly bitten and unable to find respite. Additionally, the bathroom had noisy fans, further exacerbating my difficulty in getting any rest.
Furthermore, I was surprised to discover additional charges for coffee during breakfast and repeated requests to pay a city tax higher than what was originally indicated in my booking.
As a loyal customer of Expedia, I have always trusted in the reliability and quality of your services. However, my recent experience with Hotel Old Bukhara has left me deeply disappointed and dissatisfied.
