6/10 Okay
Margo
Travelled with group
16 May 2025
The property has a nice pool if you want to swim....6'
Cleaning of rooms could be better....floors never seemed to be mopped completely
There were charges I found hard to swallow, we had a full kitchen but there was a charge for the coffee packages ??
Also, we requested ice as there was none in the freezer trays...we were charged for that......
And the topper was a daily "cleaning" charge........and it was optional !! If you don't review your bill completely you may be charged for extras. I paid the municipal tax with my booking but they said I didn't ..... even though I had the receipt they said I had to pay it at the resort and I should deal with my provider for a refund. stay at the sister hotel...Hacienda Encantada...... much much nicer and a great staff!!
Margo
Stayed 11 nights in May 2025