We made our reservation to stay at Marina Fiesta Resort, but upon our arrival we were told they were sold out and had no rooms (even though I had a reservation). The property manager offered to move us to a sister resort, Hacienda Encantada, which was a beautiful resort. They upgraded us to a private villa and gave us all inclusive as compensation for our troubles. Although we would have preferred to stay on the Marina, as it is walking distance to downtown, the property manager handled the inconvenience well and ultimately we had an amazing vacation!