The cottage itself was clean and comfortable, but I had chosen it online for ground floor facilities (as I had my elderly mother who uses a wheelie) with me. She can manage a small step (mentioned in their details) so I thought it would be OK. However, access to both toilets/ bathrooms have significant steps, and there was also a small and not clearly indicated step to the door from the living area into the sunroom. The handrails grips are fine for minor mobility issues, but a wheelie user or with very bad walking issues, it was a problem. The descriptor filters for Hoseasons and any other company need to have "On one level" as a category, not just "ground floor facilities", as that would have made our initial choosing more precise. Having said all that, it was a comfortable base, although better suited to families with children, rather than all adults. Those with mobility issues would find it taxing.