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Crystalbrook Bailey

5.0 star property

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Photo gallery for Crystalbrook Bailey

Front of property – evening/night
Property preview
Lobby sitting area
Outdoor pool
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View in a map
163 Abbott Street, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪3 min walk‬
  • Place, Esplanade Lagoon
    ‪5 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Queen

8.4 out of 10
Very good
(9 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Urban Master

In-room safe, desk, blackout curtains, soundproofing

Urban Master

9.4 out of 10
Exceptional
(11 reviews)
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Urban

In-room safe, desk, blackout curtains, soundproofing

Family Urban

9.0 out of 10
Wonderful
(2 reviews)
  • 50 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban King

View from room

Urban King

9.4 out of 10
Exceptional
(108 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

One Bedroom Residence

9.4 out of 10
Exceptional
(11 reviews)
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Two Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Two Bedroom Residence

9.0 out of 10
Wonderful
(12 reviews)
  • 70 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Three Bedroom Residence

In-room safe, desk, blackout curtains, soundproofing

Three Bedroom Residence

10.0 out of 10
Exceptional
(1 review)
  • 95 sq m
  • 3 bedrooms
  • City view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Urban Twin

In-room safe, desk, blackout curtains, soundproofing

Urban Twin

9.4 out of 10
Exceptional
(11 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Urban Master Bath

In-room safe, desk, blackout curtains, soundproofing

Urban Master Bath

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Urban Balcony Queen

In-room safe, desk, blackout curtains, soundproofing

Urban Balcony Queen

8.8 out of 10
Excellent
(3 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Bailey Suite

Bailey Suite | In-room safe, desk, blackout curtains, soundproofing

Bailey Suite

  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Single Beds and 1 Single Sofa Bed

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About this property

Crystalbrook Bailey

Luxury hotel with 3 restaurants and bars/lounges
Along with 3 restaurants, this smoke-free hotel has an outdoor pool and 3 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, self parking and free use of bicycles are on-site.
Crystalbrook Bailey offers 217 air-conditioned accommodations with espresso makers and a safe. Flat-screen televisions come with digital channels, first-run films and Netflix. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board.

Recreational amenities at the hotel include an outdoor pool, a 24-hour fitness centre and complimentary bicycles.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Crystalbrook Bailey. During your stay, you're just a quick walk from Cairns Esplanade. Enjoy features like free WiFi in public areas, plus 3 restaurants and 3 bars.
  • Free WiFi
  • Grab something to eat at one of the 3 restaurants, or stop for a drink at one of the 3 bars/lounges
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Guests have great things to say about the helpful staff and the location
  • Steps from Cairns Esplanade and Cairns Night Markets
Crystalbrook Bailey offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site. You can unwind with a drink at one of the 3 bars/lounges. WiFi is free in public spaces.

The luxury Crystalbrook Bailey also features tour/ticket assistance, a garden, and concierge services. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

CC's Bar & Grill – This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.
Arte – This wine bar only serves dinner. Open selected days.
Pachamama – This poolside cocktail bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (AUD 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 3 bars/lounges
  • 3 restaurants

Restaurants on site

  • Arte
  • CC's Bar & Grill
  • Pachamama

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • First-run films
  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 12 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Crystalbrook Bailey Hotel
Crystalbrook Bailey Cairns
Crystalbrook Bailey Hotel Cairns
Bailey a Crystalbrook Collection Hotel
Bailey a Crystalbrook Collection Hotel Residence

Crystalbrook Bailey Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 689 out of 973 reviews
Rating 8 - Good. 199 out of 973 reviews
Rating 6 - Okay. 46 out of 973 reviews
Rating 4 - Poor. 22 out of 973 reviews
Rating 2 - Terrible. 17 out of 973 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel, location was perfect, amenities were great and the staff were always pleasant. Thanks for a wonderful stay!
Stayed 5 nights in Oct 2025

8/10 Good

Monika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient and comfortable place to stay if you take the advertising with a grain of salt: Coffee pods are not Nespresso (only the machine is) and for the complimentary bikes they only have a total of 4 bikes! for the entire hotel. Supplies are a little on the short side: for a 3 night stay, no cleaning or towel service for in the serviced!? apartment, only 2 dishwasher tabs and laundry powder for 2 loads of washing for a washing machine that says liquid detergent only. Not 5 star.
Stayed 3 nights in Oct 2025

10/10 Excellent

Paulito

Liked: Cleanliness, staff & service, property conditions & facilities
Good clean Hotel close to Restaurants and town.
Stayed 2 nights in Oct 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

2/10 Terrible

Anne

Liked: Cleanliness
Disliked: Property conditions & facilities
Room was super stuffy & hot, the air conditioning would not cool down. Very uncomfortable. Moved to Flynn across the road w
Stayed 2 nights in Oct 2025

10/10 Excellent

SANDRA, Renton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Crystalbrook Bailey was clean, comfortable and convenient. We would stay here again. I felt that we had a luxury hotel experience for an amazing value.
Stayed 4 nights in Sep 2025

10/10 Excellent

jorja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay - highly recommended
Stayed 3 nights in Sep 2025

10/10 Excellent

Zao

Stayed 1 night in Sep 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, 5 minutes from esplanade and lagoon pool and dozens of resturants. Spacious modern room. Bit hi tech - took me20 minutes to find the safe and several hours to work out howto turn off the light to the tea/ fridge area! The on site food was a bit basic, I arrived keen for lunch and menue was limited and expensive but all in all a great stay.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ann-Marie Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2025

2/10 Terrible

Linda

The day we stayed there was no water in the building, from 2pm to 9pm. Water bottles were provided for drinking. The room cost $270 and Crystalbrook Bailey should have taken compensation up with the Cairns Council and offered customers a refund/credit option. Very disappointed and will not stay at Crystalbrook again. Very poor customer service.
Stayed 1 night in Aug 2025

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Kaylene

Liked: Cleanliness, staff & service, property conditions & facilities
Sparkling clean and fresh. Beautiful decor. Friendly staff. Great service. The perfect place for our girls’s weekend.
Stayed 2 nights in Sep 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Outstanding

Staff where so helpful. Roons where spotless. Breakfast was amazing. This hotel deserves every one of its 5 stars
Stayed 5 nights in Sep 2025

10/10 Excellent

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Highly recommende! Great price!
Stayed 4 nights in Sep 2025

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Room was modern and clean.
Stayed 4 nights in Sep 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Long

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Sep 2025

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the customer service and the rooms 👌
Stayed 1 night in Sep 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Goof
Stayed 1 night in Sep 2025

10/10 Excellent

Madonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal
Stayed 3 nights in Sep 2025

10/10 Excellent

Emma

Stayed 1 night in Sep 2025