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Crystalbrook Flynn

5.0 star property

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Photo gallery for Crystalbrook Flynn

Breakfast, lunch, dinner served; sea views
Sea Suite Two Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe
View from room
Wine bar, ocean views, open daily
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Housekeeping

Explore the area

View in a map
68/72 Abbott St, Cairns, QLD, 4870
  • Place, Cairns Esplanade
    ‪2 min walk‬
  • Place, Cairns Night Markets
    ‪2 min walk‬
  • Place, Esplanade Lagoon
    ‪3 min walk‬
  • Airport, Cairns, QLD (CNS-Cairns Intl.)
    ‪8 min drive‬

Room options

View all photos for Urban King

1 bedroom, premium bedding, minibar, in-room safe

Urban King

9.4 out of 10
Exceptional
(111 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Twin

1 bedroom, premium bedding, minibar, in-room safe

Urban Twin

9.2 out of 10
Wonderful
(19 reviews)
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Harbour King

Harbour King | 1 bedroom, premium bedding, minibar, in-room safe

Harbour King

9.4 out of 10
Exceptional
(32 reviews)
  • 25 sq m
  • Harbour view
  • Sleeps 2
  • 1 King Bed

View all photos for Urban Master

1 bedroom, premium bedding, minibar, in-room safe

Urban Master

  • 32 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea King

1 bedroom, premium bedding, minibar, in-room safe

Sea King

9.2 out of 10
Wonderful
(31 reviews)
  • 25 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Urban

1 bedroom, premium bedding, minibar, in-room safe

Family Urban

10.0 out of 10
Exceptional
(4 reviews)
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Urban Suite One Bedroom

Urban Suite One Bedroom | 1 bedroom, premium bedding, minibar, in-room safe

Urban Suite One Bedroom

8.0 out of 10
Very good
(4 reviews)
  • 51 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Sea Suite One Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Sea Suite One Bedroom

8.0 out of 10
Very good
(2 reviews)
  • 69 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Urban Suite Two Bedroom

1 bedroom, premium bedding, minibar, in-room safe

Urban Suite Two Bedroom

  • 78 sq m
  • 2 bedrooms
  • City view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Sea Suite Two Bedrooms

Sea Suite Two Bedrooms | 1 bedroom, premium bedding, minibar, in-room safe

Sea Suite Two Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 78 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Urban Balcony King

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Crystalbrook Flynn

Luxury hotel with full-service spa and 24-hour fitness centre
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a 24-hour fitness centre, a bar/lounge and a snack bar/deli are on-site.
Crystalbrook Flynn offers 311 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. 55-inch Smart televisions come with digital channels and Netflix. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Children aged under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Eleme has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is open selected days.
Our customers tell us they can't get enough of Crystalbrook Flynn's great location. During your stay, you're just a quick walk from Cairns Esplanade. Features include free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Enjoy a bite to eat at Boadwalk Social, a family restaurant with ocean views
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to body wraps, body treatments or body scrubs at Eleme
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Guests have great things to say about the helpful staff and the overall condition of the property
  • Steps from Cairns Night Markets and Cairns Regional Gallery
Crystalbrook Flynn offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and concierge services are also featured at the luxury Crystalbrook Flynn. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Cairns hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.
Boadwalk Social – Overlooking the ocean, this family restaurant serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Flynn's Italian – Overlooking the ocean, this family restaurant serves breakfast and dinner. Open daily.
Whiskey and Wine – Overlooking the ocean, this wine bar only serves dinner. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Parking on site (AUD 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends; AUD 38 for adults and AUD 15 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Boadwalk Social
  • Flynn's Italian
  • Whiskey and Wine

Things to do

  • 24-hour gym
  • Bicycle storage
  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 2 buildings
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2019
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The property charges 1 per cent for credit card payments
Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 75 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AUD 38 for adults and from AUD 15 for children
  • Self-parking fee: AUD 15 per night
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Guests will receive smart lock details.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crystalbrook Flynn Hotel
Crystalbrook Flynn Cairns
Crystalbrook Flynn Hotel Cairns
Flynn a Crystalbrook Collection Hotel

Reviews

Crystalbrook Flynn Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 721 out of 1008 reviews
Rating 8 - Good. 199 out of 1008 reviews
Rating 6 - Okay. 56 out of 1008 reviews
Rating 4 - Poor. 18 out of 1008 reviews
Rating 2 - Terrible. 14 out of 1008 reviews

Reviews

8/10 Good

holly

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Hotel Great. Service not so much.

This is a very nice hotel with easy access to downtown. The room and the view were great. Sunsets were brillant. I do have a major complaint. One evening I called to try to order room service from 6:00-7:30 pm. The line was always busy so no dinner that night. I was not able to leave the hotel for food. The next day I told the desk manager of my problem. He was not particularly concerned. I was so I ordered dinner for that night while I was standing at the desk in the morning. No problem, I was told except that “I would have to take my place in the queue”. At 10:00 am placing an order for 5:30 pm. I was the queue. The nonchalance of the staff didn’t match the quality of the hotel.
Stayed 3 nights in Jul 2025

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect location

Lovely central location, perfect for a night away and dinner out in the city
Stayed 1 night in May 2025

10/10 Excellent

Bruce

Stayed 1 night in Jul 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant in every aspect
Stayed 7 nights in Aug 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

HEATHER Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay. Definitely return.
Stayed 6 nights in Jun 2025

6/10 Okay

Samantha

Business traveller
Stayed 2 nights in Apr 2025

8/10 Good

Darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Marilou

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay . Accessible to everything.
Stayed 3 nights in Aug 2025

10/10 Excellent

Trent Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic property, close to everything. Highly recommend
Stayed 5 nights in Apr 2025

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel.
Stayed 2 nights in Jul 2025

8/10 Good

Narelle

Stayed 1 night in Jul 2025

6/10 Okay

Narelle

Liked: Cleanliness, staff & service
Disliked: Amenities
The property is expensive for what it offers: the pools are undercover so the water is too cold- no one was in the water. The rooms are clean and tidy- however if you are facing the town you don’t stay in the room. The pictures indicate the rooms have a bath - they don’t. There is no ramp when you enter/ so you have to carry your luggage up the steps- that’s hard.
Stayed 3 nights in Jul 2025

4/10 Poor

Scott

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

N

Pros: stylish rooms. Super convenient location. Good facilities. Friendly staff Cons: checkin a bit chaotic and key information not given. Hotel tricky to navigate (especially if not explained at check-in) and has to wander around to find key facilities. Pool cold and limited access to sun. Pool deck area open to public access and glass bottom/sides of pool means you are ‘on display’ to those in the bar/restaurants below. Information in room on iPad or tv too focussed on ‘copy-writing and branded narrative’ and missed key information (where are pools, what time are they open etc).
Stayed 1 night in Jul 2025

10/10 Excellent

matthew

Stayed 1 night in Jul 2025

10/10 Excellent

Kristy-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was excellent. Close to the marina for trips to the reef. Plenty of dining options close by.
Stayed 4 nights in Jul 2025

4/10 Poor

naina

Disliked: Staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Filipp

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a convenient location
Stayed 7 nights in Jun 2025

8/10 Good

Hayden

Liked: Cleanliness, staff & service, property conditions & facilities
Great location great rooms
Stayed 2 nights in Jul 2025

8/10 Good

Christian

Stayed 3 nights in Jun 2025

10/10 Excellent

Diane, North Mackay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and modern. It was quiet even though we were only on the 6th floor. Great location for walkabout access to most things. Would definitely return.
Stayed 3 nights in Jul 2025

4/10 Poor

Karla

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel has a great location !! But the hotel doesn’t look like the photos Is very old, the service is very bad Cheap furniture Housekeeping is horrible The lobby has like 8 stairs, horrible for luggage.
Stayed 4 nights in Jul 2025